said by mmay149q:This isn't a surprise for me, but then again I only worked there for 3 years pretty much and saw how they "were really dedicated to an unmatched customer experience" (Lol a poster we used to have hanging on one of the huge manager cubes in the call center)
You know probably one of the best things referring to customer service when I was there was a 3rd line manager (2 under a VP) that said "If it makes sense we don't do it" in referring to attempting to fix a customers issue...
Doesn't surprise me AT&T is dead last, really.
Matt
ya i have AT&T, and it dont surprise me at all, first it took 3 calls yes i said 3 to fix the data changes on our phones..., they set us up on the wrong data plan and then charged us for it...., its a horible company all around, if sprint or verizon was able to cover texas like AT&T does we would of switched.., we never really had a problem with calls dropping or anything like that but i think they r just goin lower and lower