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Albert71292

join:2004-10-31
West Monroe, LA

Strange call from AT&T

Got a strange phone call from AT&T the other night. The woman on the phone said they had noticed I no longer had DSL on my account, then asked if I had moved. Having landline phone service with them still, I thought that was an odd question, wouldn't they know I was in the same place?

Anyway, I told her that, no I hadn't moved, I had only switched DSL providers. She then asked my reason for switching, and I told her it was because of the new monthly cap policy. She didn't have much to say after that, just thanked me, said she'd make a note of it, and to have a nice evening.

Anyone else that might have dropped their DSL recently get this kind of call?


medbuyer

join:2003-11-20
kudos:4

I haven't but if I did, I'd tell them the same thing....

Just jumped over to CC Business class a month or so ago and loving the speeds...I should have done it a long time ago.


decifal

join:2007-03-10
Bon Aqua, TN
kudos:1
reply to Albert71292

The only way companies like this will pay attention and do what customers want is if they continue to lose them for this greedy practice. Unfortunately not everyone has the option of switching.. They know this too...


BobHelms
Premium
join:2008-06-22
Cary, NC
reply to Albert71292

Maybe a reference to all the "warm and fuzzy" feelings we all get while reading the new TOS would be applicable!



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

1 edit

said by BobHelms:

Maybe a reference to all the "warm and fuzzy" feelings we all get while reading the new TOS would be applicable!

I prefer to share that warm and fuzzy feeling (along with the warm and wet feeling) with the world. Here is a screen shot of one of my BellSouth PWP sites (which used to contain real content which was referred to by my real web sites). I have about a dozen of these sites, and hopefully they will eventually bubble to the top of some of the popular search indexes:

»bellsouthpwp2.net/d/c/dcsnet





I feel safe publishing that since the TOS excerpt already belongs to AT&T/Yahoo! (and current copyright law allows me to republish excerpts for discussion/analysis purposes), and if they want to republish my "Piss on AT&T/Yahoo!" image, they are welcome to do so. In fact, if anyone here wants there own personal copy, here is the url: »bellsouthpwp2.net/d/c/dcsnet/cal···-att.jpg
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
kudos:1
reply to Albert71292

said by Albert71292:

Anyway, I told her that, no I hadn't moved, I had only switched DSL providers. She then asked my reason for switching, and I told her it was because of the new monthly cap policy. She didn't have much to say after that, just thanked me, said she'd make a note of it, and to have a nice evening.

So who is this through??? Don't expect it to last forever if you aren't paying Biz rates.... they are still using ATT's infrastructure...
OK you want to provide unlimited... then your rates are going up, and then guess what so will yours.
--
»haywardm.com (Hayward's Key West)


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by Hayward:

So who is this through??? Don't expect it to last forever if you aren't paying Biz rates.... they are still using ATT's infrastructure...
OK you want to provide unlimited... then your rates are going up, and then guess what so will yours.

Not necessarily. There are CLECs who have there own DSLAMs, access concentrators, T1 multiplexers, and fiber links feeding them. They only lease the copper lines from AT&T for the "last mile" delivery medium to their customers. AT&T has absolutely nothing to say about what is being done with those lines.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
kudos:1

said by NetFixer:

Not necessarily. There are CLECs who have there own DSLAMs, access concentrators, T1 multiplexers, and fiber links feeding them. They only lease the copper lines from AT&T for the "last mile" delivery medium to their customers. AT&T has absolutely nothing to say about what is being done with those lines.

True, but very few and far between mostly urban areas, most are just resellers. That is why I asked.
--
»haywardm.com (Hayward's Key West)

WhatNow
Premium
join:2009-05-06
Charlotte, NC

If he had gone to at&t business class he would have not been capped. The company he moved his business too may have been cheaper then at&t business more power too him. At least he had a choice.


medbuyer

join:2003-11-20
kudos:4
reply to Albert71292

those AT&T call center people trying to sell me DSL service has been calling me non stop...

every single time they call I tell them the same thing that I used to have DSL and have cancelled it and please take me off your DSL solicitation list or whatever list they are working off.

it's getting to be annoying.....



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by medbuyer:

those AT&T call center people trying to sell me DSL service has been calling me non stop...

I haven't had that problem, all I get is the standard U-verse junk mail that they send to everybody (even where U-verse is not available).

Of course since they considered me to be a bandwidth hog because I had two DSL circuits, and because of that, deactivated one of my circuits (thereby throwing me into the Comcast brier patch), I guess it is pretty clear that AT&T doesn't really want my business.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.

Albert71292

join:2004-10-31
West Monroe, LA
reply to NetFixer

Not sure the extent of the equipment they run, but their ads seem fairly certain they won't be putting in caps...