VOIP etc > Voice Over IP - VOIP > Vonage > Porting number over

Porting number over

I just recently ported from Vonage to VOIPo and few days(about 6 or so days) after porting was complete to VOIPo from Vonage and confirmed that I was getting calls and call logs showed that my VOIPo account was indeed receiving calls using my ported number, Vonage still showed that my account is active, I was able to login but no calls in call history since the time calls started to show up on VOIPo account.

I had to call into Vonage and cancel the service after 5 days of porting was completed to VOIPo and the person at Vonage asked me if I was sure I wanted to cancel and I explained my situation. I didnt have to send my adapter back since I was with them for over year and my contract was over.

This may or may not be applicable to you, but as an FYI...no warranties.

reply to MuDvAyNe
A number of years ago, I ported a couple of Vonage numbers to AT&T CallVantage. About a week after the port was officially complete, Vonage still had my account open (and calls made to those numbers from any Vonage number were still being sent to my Vonage ATA instead of to the PSTN).

I had to call and insist that my account be closed. Even after that was done, I had to call back again because one of the numbers was still being routed to my (now physically disconnected) Vonage ATA if a Vonage customer called it, instead of to the PSTN. I knew about the Vonage database problem because I knew someone who had a Vonage account and their calls to that number always went directly to my cell phone (which was the Vonage Network Availability number), and when I reconnected the old Vonage ATA, that number still registered with Vonage and their calls went to it.

Perhaps Vonage is now complying with the standard practice of terminating an account/number (and removing the number(s) from their database) when the port is complete, but don't count on it.
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We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.

reply to MuDvAyNe
You guys are correct. Verizon did send over the message that the number was ported and that the account should be closed. They still had me as an active user. They gave me a hard time trying to cancel when my number was already out of their system. Good thing I called today as my billing cycle begins on the 21 and would have been charged by Vonage. I do not have to send back the adapter.
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reply to MuDvAyNe
The most important reason for you to cancel with Vonage customer service ... after you have assured the success of your port to a new provider ... is so that Vonage removes you from its Internal Routing Tables. Whenever one Vonage subscriber calls another Vonage subscriber, the call is routed through the internal table, not the Nationwide Routing Tables that would be used for directing a call to non-Vonage numbers. Once your port to another provider is done, if you have not notified Vonage, folks calling your number from their Vonage phone would not reach you.

Most VoIP providers and Cable phone providers do not notify Vonage (or the CLEC that actually holds the phone number) of cancellations. To avoid continuing charges ... even though you have ported out ... you should always call the losing provider (in this case Vonage) once the port is completed.

In fact, Verizon most likely did not notify Vonage ... they notified the CLEC from whom Vonage got the number.

reply to MuDvAyNe
I also moved my Vonage number to VoiPo last week. A day after the port I got a Vonage Cancellation Confirmation email. I tried to login to my account to see for sure, but I can't login anymore. At this point I am assuming I am totally done with Vonage. I'll be watching my credit card to make sure they don't post any more charges.

@ggmorton: good for you. I ported my number from Vonage to VOIPo and 5 days after port, I was still able to login to Vonage and was seeing my account as "Active" however no calls in call logs.

I tried porting my number from Vonage to Brighthouse, since I work there I get a better price, anyways, Because I've been with Vonage since 2004 and they only had limited rate centers, when I went to port they refused due my being in a different rate center....PITA! Luckily tho, I'm very happy with Vonage, the only time I have issues is when the cable goes out.....But I was told then, that I if I had ported, I would have to cxl after completion of port.