| reply to NinthShot
Re: Integrated T1: Paetec or AT&T? I agree that other vendors have more competitive offerings than AT&T, but consider... since Paetec (or any other vendor) is on AT&T's wire's this usually means Paetec NOC or tech support are the only ones that will have to call and dispatch AT&T if there is a local loop problem. In many part of IL anyway, AT&T won't recognize your complaint/call of an issue with the circuit if you are not buying the service directly from them.
I can't say how "fast" or how "good" a relationship Paetec has with AT&T such that when you call Paetec to complain of a problem, how fast they will actually work that down to a ticket with AT&T and get your service restored.
In most every case Paetec (I believe there referred to as a CLEC in this instance) can only touch their end of the equipment and you the customer's end, everything inbetween has to be done by an AT&T tech. This "delay" in one tech support making a ticket with another tech support is a major sticking point with me.
If your in a "good" area where AT&T doesn't neglect their infrastructure and your relatively close to the CO and your line physically doesn't travel through too many cross-boxes or ground vaults to get to the CO, perhaps this won't be as big of a problem for you. |
|
BlueC
join:2009-11-26
Minneapolis, MN | said by supergeeky:I agree that other vendors have more competitive offerings than AT&T, but consider... since Paetec (or any other vendor) is on AT&T's wire's this usually means Paetec NOC or tech support are the only ones that will have to call and dispatch AT&T if there is a local loop problem. In many part of IL anyway, AT&T won't recognize your complaint/call of an issue with the circuit if you are not buying the service directly from them.
I can't say how "fast" or how "good" a relationship Paetec has with AT&T such that when you call Paetec to complain of a problem, how fast they will actually work that down to a ticket with AT&T and get your service restored.
From my experience, if the ILEC isn't easy to deal with, you're almost always better off going through a good CLEC. I only say that because a CLEC will usually have more leverage with the ILEC compared to you going out and getting a connection directly from the ILEC. This is for when issues arise.
But of course it all depends on the CLEC. Paetec seems to have a pretty good reputation. I would personally rather deal with a company like Paetec than a larger ILEC like AT&T. But that's me. |
|
| said by BlueC:From my experience, if the ILEC isn't easy to deal with, you're almost always better off going through a good CLEC. I only say that because a CLEC will usually have more leverage with the ILEC compared to you going out and getting a connection directly from the ILEC. This is for when issues arise.
But of course it all depends on the CLEC. Paetec seems to have a pretty good reputation. I would personally rather deal with a company like Paetec than a larger ILEC like AT&T. But that's me.
You're probably right about the leverage thing. I've been stuck with Paetec with VZ delivering the last mile, and it's been rough. At the same time I've had a T1 directly from VZ, which hasn't been easy either.
The problem is that VZ has been very good at ignoring all repair requests and delaying them. Regardless of who puts in the ticket. And then the extra layer gets frustrating.
But then again, it really depends on the area and the copper condition etc. |
|
|
|
