dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
12
share rss forum feed

BlueC

join:2009-11-26
Minneapolis, MN
kudos:1
Reviews:
·Comcast
·Integra Telecom
reply to supergeeky

Re: Integrated T1: Paetec or AT&T?

said by supergeeky:

I agree that other vendors have more competitive offerings than AT&T, but consider... since Paetec (or any other vendor) is on AT&T's wire's this usually means Paetec NOC or tech support are the only ones that will have to call and dispatch AT&T if there is a local loop problem. In many part of IL anyway, AT&T won't recognize your complaint/call of an issue with the circuit if you are not buying the service directly from them.

I can't say how "fast" or how "good" a relationship Paetec has with AT&T such that when you call Paetec to complain of a problem, how fast they will actually work that down to a ticket with AT&T and get your service restored.

From my experience, if the ILEC isn't easy to deal with, you're almost always better off going through a good CLEC. I only say that because a CLEC will usually have more leverage with the ILEC compared to you going out and getting a connection directly from the ILEC. This is for when issues arise.

But of course it all depends on the CLEC. Paetec seems to have a pretty good reputation. I would personally rather deal with a company like Paetec than a larger ILEC like AT&T. But that's me.

mikkopel

join:2002-10-25
Haverstraw, NY
said by BlueC:

From my experience, if the ILEC isn't easy to deal with, you're almost always better off going through a good CLEC. I only say that because a CLEC will usually have more leverage with the ILEC compared to you going out and getting a connection directly from the ILEC. This is for when issues arise.

But of course it all depends on the CLEC. Paetec seems to have a pretty good reputation. I would personally rather deal with a company like Paetec than a larger ILEC like AT&T. But that's me.

You're probably right about the leverage thing. I've been stuck with Paetec with VZ delivering the last mile, and it's been rough. At the same time I've had a T1 directly from VZ, which hasn't been easy either.

The problem is that VZ has been very good at ignoring all repair requests and delaying them. Regardless of who puts in the ticket. And then the extra layer gets frustrating.

But then again, it really depends on the area and the copper condition etc.