dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
6081
share rss forum feed

neosomatic

join:2011-05-23
Pittsfield, VT

[connectivity] FairPoint DSL keeps dropping every few mins -Verm

Located in Pittsfield, VT. Just moved from New Jersey and am really missing FIOS.

DSL is currently my only option.

FairPoint DSL keeps dropping every few mins, however is stable sometimes for a few hours. (154 drops in 24 hours)

Going to try and wire the modem direct to the teleco box next.

When the connection is working I can get 6 megs down /.3/.4 up. Seems more like dial-up speed coming from FIOS or my office connection.

Seems like my noise margin is bouncing around from 17db to 6db.

The phone line when connected also has an insane amount of static (Filter in place) Disconnecting the phone has no impact on the dsl droping.

Should I call fairpoint now, or wait until I wire the modem direct?

These are the modem stats: (Using a Cisco 887VA)

HouseDSL887VA#sho controllers vdsl 0
Controller VDSL 0 is UP

Daemon Status: Up

XTU-R (DS) XTU-C (US)
Chip Vendor ID: 'BDCM' 'ALCB'
Chip Vendor Specific: 0x0000 0x0000
Chip Vendor Country: 0xB500 0xB500
Modem Vendor ID: 'CSCO' ' '
Modem Vendor Specific: 0x4602 0x0000
Modem Vendor Country: 0xB500 0x0000
Serial Number Near: FTX151004ZT 887VA-SE 15.1(4)
Serial Number Far:
Modem Version Near: 15.1(4)
Modem Version Far: 0x0000

Modem Status: TC Sync (Showtime!)
DSL Config Mode: AUTO
Trained Mode: G.992.1 (ADSL) Annex A
TC Mode: ATM
Selftest Result: 0x00
DELT configuration: disabled
DELT state: not running
Trellis: ON ON
Line Attenuation: 29.0 dB 20.0 dB
Signal Attenuation: 29.0 dB 0.0 dB
Noise Margin: 17.7 dB 13.0 dB
Attainable Rate: 11736 kbits/s 1192 kbits/s
Actual Power: 19.6 dBm 11.9 dBm
Total FECS: 8 0
Total ES: 0 0
Total SES: 0 0
Total LOSS: 0 0
Total UAS: 0 0
Total LPRS: 0 0
Total LOFS: 0 0
Total LOLS: 0 0
Bit swap: 0 0

Full inits: 66
Failed full inits: 0
Short inits: 0
Failed short inits: 0

Firmware Source File Name (version)
-------- ------ -------------------
VDSL embedded VDSL_LINUX_DEV_01212008 (1)

Modem FW Version: 110201_1728-4.02L.03.A2pv6C032b.d23b
Modem PHY Version: A2pv6C032b.d23b

DS Channel1 DS Channel0 US Channel1 US Channel0
Speed (kbps): 0 7616 0 864
Previous Speed: 0 7616 0 864
Total Cells: 0 3260609 0 0
User Cells: 0 4756 0 0
Reed-Solomon EC: 0 8 0 0
CRC Errors: 0 0 0 0
Header Errors: 0 0 0 0
Interleave (ms): 0.00 16.00 0.00 0.25
Actual INP: 0.00 2.00 0.00 0.00

Training Log : Stopped
Training Log Filename : flash:vdsllog.bin



RPF

@bmaworld.com

Re: [connectivity] FairPoint DSL keeps dropping every few mins -

Welcome to the wonderful world of Fairpoint!

Unreliable, inconsistent, those are Fairpoint mottos.

Offpeak hours: No problem (download 2.80 or so...that's all that's available in my area). Consistent speed.

Peak hours: Slow and VERY inconsistent. While performing a speedtest I watch the speed go from 1.70 to 0.45 to 0.90 to 0.10 (that last number is NOT an exageration). Finally gave up calling when I realized they have a majorly overloaded network. Of course when i call they give me the "we're upgrading our network all the time but I do not know when they'll be in your area."

Thinking of switching over to Comcast but I don't really feel like paying their price-gouging fees...



aopisa

@myfairpoint.net

Depends where you are. I live in an area in southern VT that previously had no Verizon legacy equipment. Fairpoint installed all new technology and I consistently get:



I get these results regardless of the time of day. At one point I was getting about half of that or less from 6-11 PM. I worked with tech support and they would even call me in the evenings to monitor my system. Somehow the issue was resolved even though no one at Fairpoint claimed to do anything.

Just saying it ain't all bad with Fairpoint. I don't know if I'm in the minority, but I would guess I am not. People don't generally come to the forum to say how good their service is.


neosomatic

join:2011-05-23
Pittsfield, VT

Sounds like you have ADSL2 there. The equipment in my town is ADSL. I'm really not to concerned about the speed. Just need the line to stay connected to work.

Going to try rewiring the house and for from there.

If all else fails will be ordering a T-1.

Speed at the office in NJ:



The Fios I had was 35/35 and never went down in 3 years.



again

@rr.com
reply to RPF

Things should get better for Maine, when FairPoint taps into the 3 ring binder when completed.



RPF

@bmaworld.com

Sorry...I didn't note that I'm in southern NH



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting
reply to neosomatic

Noise margin should be more consistent. It is normal to have it vary a couple of dB but 17 > 6 indicates something is seriously wrong.

Does audible noise go away if you turn the modem off? Is so may be a problem with filters either at your residence or at the DSLAM. Since you indicate speed does not change disconnecting phone most likely a problem with the circuit itself.

Try to connect phone to test jack at Telco NID. That disconnects inside wiring eliminating it as a possible source of the problem. Do you still have noise? If so probably has nothing to do with DSL - rather there is a problem with the line itself, probably bad splice or partial short. In that case call voice repair.

If noise goes away connect modem to test jack. Is it stable? If not something is seriously wrong with the circuit.

If connecting just the modem to the test jack is stable try one more test. Still using the test jack get a "Y" adapter and connect phone (with filter) and modem at the same time. If noise goes away there is a problem with inside wiring/equipment. If noise is there, but only when DSL modem is connected most likely problem with the DSLAM.

DSL filters are directional. Be sure you are connecting them in the proper direction.

To summarize:

1) Noise with only phone connected to test jack - problem with line.
2) Poor DSL performance with only modem connected to test jack - problem with line.
3) Noise only occurs when modem and phone connected to test jack. Problem with DSLAM or you have a bad filter.
4) Problem only occurs when modem connected at its normal location. Problem with inside wiring.

Good Luck.

/tom


neosomatic

join:2011-05-23
Pittsfield, VT

Looks like it's not in the house.

Rewired everything with Cat 6 from the NID in the house (about a 40 foot run to the DSL modem) . Worked ok for 24 hours, then back to noise on the line again. Off and On, from 20 DB to 2 DB.

I don't understand how it can be stable for 24 hours, and then start acting funny.

Then tried running Cat 3 cable from the NID right to the modem with a 3 foot cable. Cramped an RJ-11 on one end one, same issues.

Same issues with both a Cisco 887VA and the Fairpoint modem.

Going to call them up, ask them to check out the circuit.

If all else fails ordering a T-1 line @ 350 a month....ouch or I'm selling a house after 30 days of ownership.


neosomatic

join:2011-05-23
Pittsfield, VT

Tech came out this AM. Using a different pair in the line. Worked well for 10-15mins, then right back to the same issues.

noise on land-line, with modem not connected:

»picasaweb.google.com/11102444838···81484242



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

said by neosomatic:

noise on land-line, with modem not connected:

That is kind of a good news/bad news situation. The good news unless you are really unlucky the problem is not on the portion of the circuit the tech swapped. The bad news you still have the problem.

On your recording noise did not start until after you began dialing and dialtone went away. I'm by no means a telephone expert but that sound like a problem with the Central Office switch rather then your copper circuit. Perhaps someone more knowledgeable can chime in.

/tom


neosomatic

join:2011-05-23
Pittsfield, VT

The noise is there right as you pick up the phone. Pressing the key just makes it so you can hear the static better in a recording. Any phone, even directly plugged in to the NID.

Perhaps a bad port at the CO?

That's the only thing they have not tried yet.

House up the road phone is perfect/clear.

Same wiring one min:

»picasaweb.google.com/11102444838···77790194

The next:

»picasaweb.google.com/11102444838···54438386

»picasaweb.google.com/11102444838···24377106

Looking like an ATT Mifi with 1 bar, has a way more stable connection.

erikthebean

join:2007-06-25
Manchester, NH
reply to neosomatic

Afternoon all!!

Can you take a pic of your Network Interface Device and throw it on up?? I'm just curious which one you have. Some of the older ones have a capacitor in them that causes dsl issues. Back in the day pre dsl they were used for testing, now they just cause issues. Plus i'm just curious on what you have. Thanks and i hope it isn't too much trouble for ya.

-Erik


neosomatic

join:2011-05-23
Pittsfield, VT

The NID is brand new. They installed it when they did the DSL.

»picasaweb.google.com/11102444838···89765170


erikthebean

join:2007-06-25
Manchester, NH
reply to neosomatic

If you could when you get a chance go out to your NID and see where your internal wires are plugged into at the NID. Now a days new dsl installs have ADSL splitters installed right inside the nid:

»www.tiinetworktechnologies.com/r···0108.pdf

If that is in there confirm that your internal pair goes on the DATA side of that connector. If it goes to the T + R (Tip/Ring) connection you will prob. have issues. But if you only have that one pair going into your home, everything in the house (analog stuff) will have to have a filter on it since the data side is just a pass through and the T + R side is a filtered connection.

Other than that your stats look great (when it is working). You are on the older DSLAMs it looks like due to g.dmt and not adsl2+, but it shouldn't matter. By the looks of your stats you are not to far away. I have a feeling the tech changed the pair from the pole to the house, but not from pole to pole. If you check all the wiring and its all good keep calling Fairpoint til they do a pair change. Good luck

-Erik


neosomatic

join:2011-05-23
Pittsfield, VT

No 'data' option off the NID. All phone connections. (Red/Green)

Will go out and take some pics later.

The house line is still the same. Only one pair run from the pole to the house. (10-12 gauge or so.)

The tech said he changed the pair from one section to the next closest to my house. He had a toner hooked up at the CO, sounded clear, no static, and loud.

Perhaps another part of the line, or maybe an issue at the DSLAM.



Need HiSpeed

@myfairpoint.net

I have had all of those problems you mentioned to a T Neosomatic. Must be about 1 year or so for sure. I'll go for a while with no problem then it happens. They seem to try to fix it but they admit the lines are old and they have had to be in Vt. because of contract commitment with VT.
It worked good for 4 years then last year or so it started in.
I'd switch if I could to Comcast but no cable in the hood.


neosomatic

join:2011-05-23
Pittsfield, VT

Well they are coming back today -perhaps a new line to the house? Different port at the CO?
Who knows.....

Yes I tried calling Comcast for a Biz line..No service here for that at all. Looks like it's available in the town below and the town above, but not in my town.

Vermont has a community fiber thing going..(»www.ecfiber.net/) Called and asked about it, they said 12 months to my town if everything goes as planned...and it never does.

Currently using ATT's 3g network for work. It's not that bad. 3 megs down .3 up. I would of thought that ATT uses Fairpoints network to get out of Vermont? Perhaps they are tunneling out?

Tracing route to google-public-dns-b.google.com [8.8.4.4]
over a maximum of 30 hops:

1 7 ms 9 ms 9 ms att.mifi [192.168.0.1]
2 633 ms 103 ms 138 ms 172.26.236.2
3 121 ms 148 ms 199 ms 172.16.202.106
4 214 ms 212 ms 121 ms 172.16.203.201
5 128 ms 118 ms 146 ms 172.16.203.73
6 166 ms 158 ms 130 ms 172.16.213.1
7 249 ms 208 ms 208 ms 12.89.53.9
8 122 ms 163 ms 152 ms cr84.sl9mo.ip.att.net [12.122.142.238]
9 141 ms 194 ms 148 ms cr1.cgcil.ip.att.net [12.123.7.110]
10 174 ms 179 ms 216 ms cr2.cgcil.ip.att.net [12.122.2.21]
11 253 ms 140 ms 166 ms 12.248.29.26
12 241 ms 155 ms 147 ms 12.248.29.26
13 123 ms 164 ms 213 ms 209.85.241.22
14 152 ms 189 ms 129 ms 209.85.241.27
15 282 ms 140 ms 177 ms 209.85.241.27
16 207 ms 206 ms 158 ms 209.85.240.49
17 157 ms 139 ms 104 ms google-public-dns-b.google.com [8.8.4.4]

Trace complete.



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

said by neosomatic:

1 7 ms 9 ms 9 ms att.mifi [192.168.0.1]
2 633 ms 103 ms 138 ms 172.26.236.2

Looks like problem is first hop between you and edge router. Unfortunately because it is within ATM network it is impossible for end-user to see what is going on.

I assume this is time-of-day dependant. Works fine when load is light - terrible when heavy.

/tom

neosomatic

join:2011-05-23
Pittsfield, VT

They ran a new line to the house from the pole.

-No more static on the line

-DSL seems to be working well.

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 7616 864
Margin (dB) 16.7 12.0
Line Attenuation (dB) 32.0 21.0
Transmit Power (dBm) 15.2 11.9

Considering looking into this service for backup:

»gaw.com

Anyone ever use them?



dwcd

@verizon.net
reply to neosomatic

I can almost guarantee you the problem is at the CO with the DSLAM. I have had the same exact problem twice. Bad static on line, dropping connection at random intervals. It might stay connected 5 minutes or 5 hours.

Both times my ISP plugged me into a different DSLAM and that solved the problem both times.

Have them try this and see if it solves the problem.