| DSL Co will not give me the password to my modem Ok, Can someone help me out here? I have dsl from a local provider that will not allow me to have the password to my modem. I am a network tech and am more than able to manage my own modem THAT I PAID FOR IN FULL.
Ideas, Options? everytime i need to do a port forward they want to telnet into my modem and set it up for me. As i make alot of changes to my network this is just.... stoopid. My god i dont think i have ever been so pissed of at an ISP. Is there anything i can do? Thanks for you advice and help! |
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tobicatPremium
join:2005-04-18
Tombstone, AZ | My company is the same if you buy the modem from them. However I am allowed to buy any modem i want from other sources and they do not then control the passwaord.
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7000S SatMex 5 1050, Dlink wirless |
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Reviews:
 ·Choice Cable TV
 ·Coqui/PRTC
| reply to Frustrated u
If you paid for the modem and you don't have to return it if you discontinue service I suggest you just do a factory reset and use the default user and password which should be easy enough to find on the Internet. You are on you own, though from that moment on in terms of support for the modem since your ISP will no longer be able to access the modem. Modems usually have a reset button somewhere which may or may not be obscured by a label in some cases.
Years ago when I first had DSL the modems the telco provided were like this in that they did not provide the password and you had to call them to open ports and such. Shortly after they switched to a different brand of modem with built-in wireless router and the works which were provided with the password to let users adjust settings as they wished. |
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 tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:5
·Fairpoint Commun..
 ·Hollis Hosting
| reply to Frustrated u
That is pretty restrictive policy in this day and age. Assuming your ISP uses standard ADSL/ADSL2 protocol you can purchase your own modem. Assuming they use PPPoE and ATM will need to know your log in credentials and ATM VPI/VCI.
Is using another ISP an option? If so threaten to take your business elsewhere. Looks like you are using a Mom & Pop local phone company.
»united.net/
Ty contacting the Tennessee Public Utilities Commission (PUC). DSL is unregulated so don't expect too much but it is worth a call.
/tom |
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 LazManPremium
join:2003-03-26
canada | reply to Frustrated u
It's a balancing act...
Just because you know what you're doing; doesn't mean others do - as soon as the ISP gives out the password, they have to support the users that know enough to be dangerous; and change VCI/VPI assignments, port settings, etc, etc - then call the ISP to complain their internet stopped working...
A corporate policy of "we don't give out the password, and if you bring your own modem, you're on you own for connectivity issues" makes it simple, from a big-picture point of view...
A generic DSL modem can be had for under $40 pretty easily; if you'd rather have one that you have full control over... Throw your current one in the closet, and use it for troubleshooting if/when you ever do have connection problems... |
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 Hayward K A R - 1 2 0 CPremium
join:2000-07-13
Key West, FL
kudos:1 | reply to Frustrated u
Then again were they stupid enough to not have put it there own?
The default password for most modems is admin.
And the factory reset is not a bad idea either unless they burned it into the ROM.
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»haywardm.com (Hayward's Key West)
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