Selected ISP Support > Earthlink DSL > Who Fixes the DSLAM, Line Problems, Etc?

Who Fixes the DSLAM, Line Problems, Etc?

The vendor* does after TRON (Earthlink Tech Support Tier 3) contacts them. Other issues have to be eliminated before a truck roll is deemed to be the next step.

* Earthlink uses multiple vendors and it could be AT&T (Former SBC and Former Bellsouth), Covad, Qwest, or Verizon depending on which vendor is providing the DSL to your location.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

...and I'm betting AT&T would give you the cold shoulder if you're in their territory?

Sorry for the double post, but I have to ask...

Has anyone ever dealt with AT&T on needing to have the DSLAM or line repaired in a situation like this? How do they react? Can you comment, please?

If you mean that you are calling or wanting to call AT&T then no AT&T will not help non-customers as you are a customer of Earthlink, not AT&T. You call Earthlink and they then call AT&T if the line or DSLAM show to be the actual fault.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

I am more concerned with what prevents AT&T from going:

'Oh, look... an Earthlink customer... Just call Earthlink back and tell them we didn't find anything wrong and we'll go get lunch.'