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ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to banko

Re: New Prices, New Bundles, Unlimited Bandwidth

said by banko :

What happened to the Internet usage menu from the Account page at Shaw ? I used to have it a day ago and my usage was showing 400GB limit when i switched, now its completely gone ?????

IF you want to pm me you're account info I can take a look and see what happened.
--
Sean
Twitter - @Shaw_Sean


banko

@telus.net
It seems to be working now from work with Internet Explorer. I have the 3rd menu "Internet Usage", but when i checked at home with Firefox 4.0, it only showed the two menus - something like Manage Service and Manage Subscriptions. Weird...


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
said by banko :

It seems to be working now from work with Internet Explorer. I have the 3rd menu "Internet Usage", but when i checked at home with Firefox 4.0, it only showed the two menus - something like Manage Service and Manage Subscriptions. Weird...

Could be a browser issue, let me know if they're working when you get home from IE and FF.
--
Sean
Twitter - @Shaw_Sean

dramzen

join:2010-09-30
reply to DannyCal1987
Can I get a Shaw employee to help me out here?

The install guy just left. The internet and tv both seem to be working fine. What's not fine is that I had to pay $200 for the HD box. It was that or rent it for $5/month. Not even rent-to-own. Just pay indefinitely.

Obviously not the guy's fault since he's just following the instructions he got which is why we paid but everyone on this forum and even on the Shaw personalizer tells me that the HD box is included. Was I just lied to repeatedly or are the person we spoke to on the phone yesterday, the install guy, and the papers he brought with him incorrect?

I'm certainly hoping it's the latter.

Ikarasu

join:2004-01-09
Port Coquitlam, BC
reply to DannyCal1987
Well... got mine installed.

Was getting 90M on speedtest this morning, about 80 now (7 PM).

On newsgroups I'm getting 8.5MB down... Took me 7 minutes to download a 5.5 GB file.

Cant wait for them to bump 100m up to 250 in a couple of months... This is plenty fast for my needs as it is!

Def happy I switched. And glad shaw is doing an unlimited internet option.


hdboxshaw

@shawcable.net
reply to dramzen
said by dramzen:

Can I get a Shaw employee to help me out here?

The install guy just left. The internet and tv both seem to be working fine. What's not fine is that I had to pay $200 for the HD box. It was that or rent it for $5/month. Not even rent-to-own. Just pay indefinitely.

Obviously not the guy's fault since he's just following the instructions he got which is why we paid but everyone on this forum and even on the Shaw personalizer tells me that the HD box is included. Was I just lied to repeatedly or are the person we spoke to on the phone yesterday, the install guy, and the papers he brought with him incorrect?

I'm certainly hoping it's the latter.

Shaw does not currently have a 'rental' or 'rent-to-own' option. However, there is a 'financing' option which allows you to finance the HD terminal by paying $5/month over 36 months. The reason this is not a 'rent-to-own' option is because you would own the HD terminal immediately; you would just pay it off over 36 months. Also, if you signed up for the Shaw Plan Personalizer, you can get either 2 SD terminals OR 1 HD terminal as part of the package. I'd phone or chat in if I were you.


Modemless

@shawcable.net
Why is the new CISCO modem supposed to be better than the current offering (Other than brand)? Better speed?


pkarlos_76

join:2004-08-24
Edmonton, AB
reply to dramzen
said by dramzen:

Can I get a Shaw employee to help me out here?

The install guy just left. The internet and tv both seem to be working fine. What's not fine is that I had to pay $200 for the HD box. It was that or rent it for $5/month. Not even rent-to-own. Just pay indefinitely.

Obviously not the guy's fault since he's just following the instructions he got which is why we paid but everyone on this forum and even on the Shaw personalizer tells me that the HD box is included. Was I just lied to repeatedly or are the person we spoke to on the phone yesterday, the install guy, and the papers he brought with him incorrect?

I'm certainly hoping it's the latter.

Please pm shawsean or shaw_nick, also make sure the box is a 3200 model which is the HD box you are supposed to get. I am sure you will be getting a refund if that is in fact the case.


pkarlos_76

join:2004-08-24
Edmonton, AB
reply to Modemless
said by Modemless :

Why is the new CISCO modem supposed to be better than the current offering (Other than brand)? Better speed?

Too many nightmares on other ISP's........that why people are afraid to use it on Shaw, of course Shaw's a little different then other ISP's and limit their network and hardware to make it work to a few modems. While I have no experience with the SMC modem, I believe Shaw does a better job integrating modems and their firmware with their backend hardware as compared to other ISP's. Yes, modems should meet a standard specification but there are always slight differences in how its done from one manufacturer to another.


banko

@shawcable.net
@SHAWSEAN

I got home and it seems to be working now on both IE and FF. It looks like it was some sort of maintenance Shaw was working on today. Other than that i dont know how else a whole "Usage" submenu would dissapear in the main Internet menu.


Modemless

@bigpipeinc.com
reply to pkarlos_76
said by pkarlos_76:

said by Modemless :

Why is the new CISCO modem supposed to be better than the current offering (Other than brand)? Better speed?

Too many nightmares on other ISP's........that why people are afraid to use it on Shaw, of course Shaw's a little different then other ISP's and limit their network and hardware to make it work to a few modems. While I have no experience with the SMC modem, I believe Shaw does a better job integrating modems and their firmware with their backend hardware as compared to other ISP's. Yes, modems should meet a standard specification but there are always slight differences in how its done from one manufacturer to another.

In that case I will simply have to wait. I have no desire to ride on 3rd rate hardware especially with the prospect of real speed advances becoming available to us. I'm also running a Cisco business class router so chances of problems should be slightly less. Hopefully the new Cisco hardware is out soon. I will be moving from Extreme to 100.

I'd also like to than Shaw for offering reasonable packages that don't require their television package. I'm happy with their phone and internet but love my satellite


Rivalman
Rival

join:2004-01-18
Any new information as to when the Cisco gear will be available?
--
+RiVAL+ was here... tell your friends!!


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to banko
said by banko :

@SHAWSEAN

I got home and it seems to be working now on both IE and FF. It looks like it was some sort of maintenance Shaw was working on today. Other than that i dont know how else a whole "Usage" submenu would dissapear in the main Internet menu.

How long after you changed your packaging did you check your usage? it might have been the system populating the new packaging through your online customer care account.

regardless, i'm happy to hear it's working now.
--
Sean
Twitter - @Shaw_Sean


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to dramzen
said by dramzen:

Can I get a Shaw employee to help me out here?

The install guy just left. The internet and tv both seem to be working fine. What's not fine is that I had to pay $200 for the HD box. It was that or rent it for $5/month. Not even rent-to-own. Just pay indefinitely.

Obviously not the guy's fault since he's just following the instructions he got which is why we paid but everyone on this forum and even on the Shaw personalizer tells me that the HD box is included. Was I just lied to repeatedly or are the person we spoke to on the phone yesterday, the install guy, and the papers he brought with him incorrect?

I'm certainly hoping it's the latter.

Hey dramzen,

Just pm me your account details and we'll get in touch to sort this out.
--
Sean
Twitter - @Shaw_Sean

narci9

join:2007-09-11
Canada
reply to dramzen
Sound slike someone is skimming extra cash.

dramzen

join:2010-09-30
reply to DannyCal1987
Alright someone from Shaw called and we got it all fixed. They added the $200 as a credit to the account and the box is a free rental for 3 years. It'll probably be worth like $25 in 2014 so I can easily buy it then if I want. I'm sure there will be much better technology out by then though. :P

Thanks a lot shawsean.


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
said by dramzen:

Alright someone from Shaw called and we got it all fixed. They added the $200 as a credit to the account and the box is a free rental for 3 years. It'll probably be worth like $25 in 2014 so I can easily buy it then if I want. I'm sure there will be much better technology out by then though. :P

Thanks a lot shawsean.

No problem dramzen, glad we got it sorted out
--
Sean
Twitter - @Shaw_Sean


banko

@telus.net
Well i paid almost 300$ for my HD terminal and it did not even have the hard drive inside to record TV shows. Was i suppose to get it for free ?

saberon

join:2011-05-27
reply to DannyCal1987
Ughh what model of Non PVR HD box did you pay $300 for?!?

If you are on Shaw Plan Personalizer you can get 1 HD (DCX 3200) box for free rental. Retails at $200


pkarlos_76

join:2004-08-24
Edmonton, AB
reply to Modemless
They have standalone packages for $10 less, reason is it is only $10 is the digital bandwidth that is allowing for the increased bandwidth and data caps.


pkarlos_76

join:2004-08-24
Edmonton, AB
reply to banko
said by banko :

Well i paid almost 300$ for my HD terminal and it did not even have the hard drive inside to record TV shows. Was i suppose to get it for free ?

If its a 3200 model and you are on the SPP Broadband XXX package with TV, then yes.


banko

@telus.net
NO. Im on the Basic HD TV or whatever its called + BB50...


banko

@telus.net
More like im on Legacy TV + my recent switch to BB50. Therefore, im paying 10$ extra per month compared to my previous Extreme package for a total of 109$ after tax for TV/Internet.


banko

@telus.net
Actually i did switch to SPP+ BB50 for about 15 minutes, than my sister came back from and almost murdered me for not having her channels so i had to contact SHaw again and reverse this SPP for the Legacy/Basic HD TV package and swallow the $10/month hike in my monthly bill.


personalizer

@shawcable.net
reply to DannyCal1987
If I already switched to the personal plan (extreme, home phone, and tv) for $99. Can I cross upgrade to Broadband 50 for no extra cost?

saberon

join:2011-05-27
Absolutely yes personalizer...or Broadband 100 for $10/more month


pkarlos_76

join:2004-08-24
Edmonton, AB
reply to banko
said by banko :

NO. Im on the Basic HD TV or whatever its called + BB50...

Then NO, You need to get Personal TV!!!!

RoninTech

join:2004-07-24
De Winton, AB
reply to DannyCal1987
Hi,

I currently have an old SOHO account as I used to run a business website from my home. Don't do that any longer and would like to sign up for BB50 and Basic phone. What would my monthly cost be?

jaig58

join:2011-06-19
New Westminster, BC
reply to noUBB
UBB , no UBB, Doesn't Matter @noUBB and @DannyCalgary

Same outcome, You Use More -> You PAY More !!!! Sounds good to me.
I'm not a high user, but people paying the same as me, $39 /Month for High Speed internet, downloading 300-600 GB was crap. Now they're at least paying $10-$70 More Than Me, to Shaw each Month, hopefully causing Shaw not to increase the price of My internet too much in the next couple years.

treebeard

join:2011-04-18
FYI Jaig58
It only costs an isp pennies per GB for each user. Making the high users pay more doesn't make them use less or magically make your node less congested.