Selected ISP Support > DSL Extreme > What's the best way to switch to DSLX?

What's the best way to switch to DSLX?

Hi Jay123aaa -

Assuming that you don't have existing service on the phone line and that your phone line is really separated and not seen in the AT&T systems as being part of the U-verse platform it takes approximately 3-5 business days. Since Monday is a Holiday it isn't considered a business day by AT&T. Orders aren't processed by AT&T over the weekend as well. I would therefore recommend getting your order in tomorrow morning to ensure it gets process tomorrow. I can't guarantee the due date you will get but it should be mid next week.

Feel free to provide the order number and we can ensure it is pushed through smoothly.

Looking forward to having you on as a client.

Thanks
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George
General Manager
DSL Extreme
Will work for reviews.

Thanks for your fast reply. IM sent with my order number.

I think I would wait until the DSL is up and running before canceling your uverse. I know I had no problems getting a second DSL line up and running while I had uverse even though uverse would refuse to install its VDSL when I had existing DSL (stupid policy).
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Two 35/35 FIOS connections bonded to 70/70

reply to Jay123aaa
Hi Jay,

It looks like the AT&T records are showing existing line share on that telephone line. That would indicate that there was DSL on it at some point and the records likely didn't get cleared properly. Our ordering team has opened a ticket with AT&T to have that cleared. That generally takes 2-5 business days to clear. Once it is clear we will be able to place the order. Unfortunately due to the issue it doesn't look like it will be ready by the 1st. I would therefore recommend keeping up your existing line until the new one is fully installed.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.

Few days later is OK. Just send me an email when the activation date is ready and I'll call ATT to cancel my existing service then. Hopefully, the line will be stable with 3Mbps. (I really want the 6M though, but seem it's impossible with dsl.. the price of ADSL2 is kind of too expensive for its speed.)

Again, thanks for your fest reply! Will see how DSLX works..hope the company has already passed the difficult time....a little afraid of those posts..

just one more thing, I still can't log in on the dslextreme.com to view the progress of my order. It's that means my account hasn't been created yet?

Your account should be created instantly. There might have been a problem with your Order. Can you Private Message me the username you signed up with so I can double check the Order?

IM sent, thanks for looking up!

reply to houkouonchi
Hi houkouonchi, I just finished reading all your Reviews, what a fantastic Internet you own!! Absolutely amazing!

I have heard several times before that the Internet service in Japan has been ubiquitously upgraded to fiber, I wish I could try that speed someday, haha.. 100/100 dedicated line, should be an Internet cafe. ^_^

Looks like there was a hiccup when your order was initially entered into the system. I've corrected the error and you can follow your order status here:

»www.dslextreme.com/orderstatus

Thanks! It works now, just hoping everything goes smoothly..

reply to Jay123aaa
It's 5pm PST now...still no DSL synchronization...could someone take a look at my line and tell me if I need to cancel the u-verse service first, or just wait until 24pm?

Everything looks good on our end. I will have our Ordering Team double check tomorrow morning to make sure your account was provisioned correctly on AT&Ts end.

We won't even be able to open a ticket with the telephone company (if there is a problem) until after midnight tonight anyways.

sigh...still no synchronization at 21:36pm...not sure if those guys work at night and turn it on during midnight..

Will see what's going on tomorrow.

reply to dslx_alex
It's 14:35pm PST, 6/8 now...still no synchronization..

Need help please..

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Modem(Speedstream 5100) and the filter is already hooked up..with a red blinking DSL light.. I also have a D-link DSL2320b modem here, but no signal either..

I have also tried just hook up the modem without any phone and filter, doesn't work either...

reply to Jay123aaa
Ok, just got an email from dslx and said I need to cancel u-verse first. Calling att now.

We've replaced your Order and the new due date is scheduled for Monday 6/13. Your line could possibly become active before then so leave your modem plugged in and wait for a solid DSL light.

I will have our Ordering department double check tomorrow and Monday morning to make sure there are no hiccups.

ouch...monday...

I feel you on that one. I apologize that the process had to take this little detour but I'm hoping your connection comes up sometime this weekend. Please keep us informed and I'll send you a PM tomorrow morning after our Ordering team checks with AT&T to make sure you're still good to go.