AT&T has higher up departments that can take care of this request. The problem is it's impossible to reach these departments. If a direct hotline to even regular tier 1 support is discovered, AT&T will shut off that number so you have to call the 800-ATT-2020 voice thing.
What I've discovered is the easiest hassle free way to reach these higher up departments that understand how to do things is file a complaint with the BBB. The BBB forwards your complaint to AT&T and one of the escalation departments will call you back. For a reasonable request like this I don't see why they can't resolve the matter the same day they called you back. There's no reason why AT&T should have sat on your request for more than a day or two.
Here's a direct link: »www.bbb.org/atlanta/business-rev ··· omplaint--