Changing Billing Responsibility for Uverse
I am wondering how long it will take to change billing responsibility? It has been close to a month and nothing has been done.
Call 1 (about 1 month ago): My roommate called tried to change the billing responsibility to me, was told that we both must be present on the phone to change the billing responsibility
Call 2 (about 1 month ago): My roommate called with me "standby", instead the CSR just asked my name, email, and phone number. The CSR said his supervisor would be contacting me very soon.
Call 3 (about 3 weeks ago): The supervisor never called me back about changing the billing responsibility. My roommate called back, was told that they had everything on me that they needed to change the billing information and the change should be "soon".
Fast forward to now, there's nothing has been done.
Is there any specific phone number that we need to call to have this done? The process seemed takes awhile.