Blaser
join:2005-10-12
Lexington, MA | Can't hear the other side I have Viatalk for a long time already running on Comcast cable.
Since the beginning I had an issue when receiving a call I sometimes do not hear the other side when I pick up the phone.
I contacted Viatalk, they instructed me to put my Adaptor in the DMZ which didn’t really helped much.
The funny thing is that I have an international provider that I installed during the last few months and do not have any problems with it.
My wife is getting pissed, any ideas how to resolve it except changing a provider?
My corrent configuration is:
ports 5080-5081 UDP and 10000-20000 UDP are forwarded to the adaptor. |
|
|
|
Reviews:
 ·RoadRunner Cable
 ·ViaTalk
| More info is needed. Type of modem, router and ATA would be a start.
Is this a VT supplied and provisioned ATA. If so ask for admin password makes it easier to test things out.
How ofter does this happen? Certain numbers or totally at random. Other than DMZ what else have you tired? |
|
Blaser
join:2005-10-12
Lexington, MA
1 edit | reply to Blaser
The modem is Motorola SB6120, I had SB5100 and SB5120.
The router is currently Linksys 160N and I have buffalo before with the same problem.
It is a VT supplied ATA LinksysPAP and I have the admin password.
It happens almost on every incoming call.
I tried DMZ and some port forwarding as I have now.
I switched back to DMZ to see if it will improve, I will report soon |
|
 smunro622Premium
join:2006-02-15
Madison Heights, MI
·WOW Internet and..
·ViaTalk
| reply to Blaser
blaser,
i had the same modem and the same isp, i was using a cisco asa 5505 with the 50/10 internet. I had no ports open for the pap adapter and still do not now that i moved to WOW. THey where able to make s ome adjustments and it was up and working in a few mins... i spent less then 5 mins on the phone..My problem was that the other side could not hear me i could hear them fine... |
|
Blaser
join:2005-10-12
Lexington, MA | reply to Blaser
I called Viatalk yesterday and told them about the problem.
The only thing they could do except putting me on DMZ was to change server. I was switched to another server and I will see.
If the issue will not be resolved I will not have any choice but to switch to a different provider. |
|
| reply to Blaser
We went through some problems with "can't hear the other side."
I don't know if your situation is related to ours.
Viatalk worked flawlessly for us for several years, until my in-laws moved nearby, and I convinced them to sign up.
Problem? We couldn't hear them if we called them. They could hear us. It worked fine if they called us.
Same problem showed up when one of my college buddies signed up too.
I went through many things with Viatalk support.. and nothing really fixed the problem...which was intermittent, making it even harder to diagnose.
...until I changed my router to do the log-in to my DSL rather than my DSL modem. Getting rid of double-NATting (DSL modem assigns internal IP to router, then router assigns another internal IP address to PAP) seems to have solved the problem.
Again, your problem may be completely different, but this worked for us.
hbeardb |
|
 Agrajag
join:2005-04-04
Cherry Hill, NJ | reply to Blaser
I've had the same exact issue for ages now and it's often the same inbound callers. In my case the worst situation is my wife's cell phone. It fails often.
In my case I'm on FiOS with my own router (their crappy ActionTec is behind my router on another sub.)
D-Link DIR-655 router. The PAP2T is in the DMZ.
It's my only real issue with them (aside from the recurring taxes that I can't pay yearly). |
|
| reply to Blaser
An annoying problem, yes. When it happens I know it is time to reboot my device, and then everything will be ok again for a few days to a few weeks.
On mine, entering the soft-reboot code from a phone works 9 out of 10 times; rarely is a power-cycling (cold boot) of the device necessary. My soft-reboot code is to hit touch-tone **** then it says you're in the menu then 732668# and it says option successful and you hang up, count 10-15 seconds to allow the reboot and re-registration to finish, and then call the person back and make excuses for ViaTalk about how much money you're saving !:) |
|
Reviews:
·Axvoice
| reply to Blaser
I had the same problem but i was using Axvoice instead. However, i found the solution with my service provider as they had something to do with the configuration. But before that, they also checked my configurations as well. Do check the manual if you have it to see the settings. Hope it works out for you. |
|
Reviews:
·Axvoice
| reply to Blaser
I had the same problem but i was using "Axvoice" instead. However, i found the solution with my service provider as they had something to do with the configuration. But before that, they also checked my configurations as well. Do check the manual if you have it to see the settings. Hope it works out for you. |
|
| reply to Blaser
Sorry, i mistakenly posted twice. Please delete one additional or let me know the way to do it.
thanks in advance.
cheers
jimm |
|
