Reviews:
 ·ikTel Networks
| reply to lens300
Re: ikTel Networks - Niagara ISP said by lens300:I guess he's done. No comunication for over 12 hours. Anyone with start?
Don't jump to conclusions just yet, this is par for the course showing the professional customer service Alan and team offer. This thread isn't 73 pages of accolades. |
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| my internet is working again!!  |
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| reply to FiagaraNalls
there web site is now up. HOLY /"&?. I guess i was wrong but i do think it is time to change up. |
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| reply to FiagaraNalls
My is backup and running :P |
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| reply to downtown
My Internet Service is back up too! thanks Alan.
Although an outage is rare (never happened to me before, and I've been a client since Feb), maybe Iktel should get a twitter account and post updates to keep people in the loop.... and/or have a backup support email/phone contact, just in case. |
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Reviews:
·TekSavvy DSL
| reply to FiagaraNalls
It seems to be working again as of this morning.
I wouldn't think Allan would just pack up and leave, he has too much time/ money invested into this to just drop everything.
They are still the cheapest ISP for the speeds they offer in the Niagara Region. And reliability hasn't been that bad considering they just started up 1 year ago.
Though it would be good to have some kind of email or website notification for outages like this. |
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 WiMax
join:2003-07-12
Canada
·ikTel Networks
 ·Cogeco Cable
·Start Communicat..
 ·Vonage
| said by DjEclipse:It seems to be working again as of this morning.
I wouldn't think Allan would just pack up and leave, he has too much time/ money invested into this to just drop everything. Really? Did you know that Allan has already moved to Burlington? And he has moved some of the server farm there to a new office. The company will be out of Niagara Falls soon.
They are still the cheapest ISP for the speeds they offer in the Niagara Region. And reliability hasn't been that bad considering they just started up 1 year ago.
Though it would be good to have some kind of email or website notification for outages like this.
Folks, I received email from Rob at tech support this morning that said,"We're sorry for the inconvenience. We were doing system maintenance. We will send out a mass mailing to all our customers to apologize again".
And that, folks, is as much as we can EVER expect. |
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loyd
join:2012-09-24
Niagara Falls, ON | Folks, I received email from Rob at tech support this morning that said,"We're sorry for the inconvenience. We were doing system maintenance. We will send out a mass mailing to all our customers to apologize again".
Hmmm ...., half day system maintenance during the day without warning  I work from home and this would have been quite inconvenient if I did not have backup internet.
They should give advance warnings about the maintenance, people who work from home could plan around it.
It's all about communication. Outages are expected, but unplanned needless 16hr outage when you are uploading your PowerPoint presentation or bugfix into release build at deadline day .... ouch 
I agree, communication from IKTEL is inadequate. How difficult is to send a mass mail to all subscribers a day ahead ?
Well IKTEL, this will cost you around $400 just from this wallet, will take 12 months promo from Cogeco. Only way to teach you those communication skills. |
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WiMax
join:2003-07-12
Canada Reviews:
·ikTel Networks
·Cogeco Cable
·Start Communicat..
·Vonage
| said by loyd:Folks, I received email from Rob at tech support this morning that said,"We're sorry for the inconvenience. We were doing system maintenance. We will send out a mass mailing to all our customers to apologize again".
Hmmm ...., half day system maintenance during the day without warning I work from home and this would have been quite inconvenient if I did not have backup internet. I also work from home and it was BEYOND inconvenient. I have two clients that are not happy with me because they could not call. One could not even email because her PC is sitting on my workbench. When Allan keeps doing the same things (4 outages in 6mo, all during the day and all because of maintenance and also refuses to communicate before during and after), he obviously is not learning. I learned years ago in a job that it's OK to make mistakes, when you make the same error the second time then there needs to be retraining, when you do it a third time, you are looking for another job. Customers CAN fire their suppliers. |
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| reply to FiagaraNalls
I also got a business onto Iktel last year which I am regretting now.
You can't take down an ISP for maintenance in the middle of the day with no warning, especially on a business service. |
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Reviews:
·ikTel Networks
| reply to FiagaraNalls
I totally agree. As with any business, communication with your customers is key. I am so glad I was wrong and it didn't work out like I suspected it would
Sending out a mass email after the fact is not very productive. Keeping your paying customers in the loop is. |
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WiMax
join:2003-07-12
Canada | You are preaching to the converted Allan is not one of them and he doesn't spend any time here. HE has minimum wage flunkies, like Rob, that do that for him. |
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Reviews:
·ikTel Networks
| said by WiMax:You are preaching to the converted
You're allowed to "preach" anything in this free speech world
Not preaching at all. Just speaking my mind, like we all are. |
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| reply to FiagaraNalls
Well Im down again and still no phone at there office. |
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| It's back.
This is getting kind of annoying though... |
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| reply to lens300
said by lens300:Well Im down again and still no phone at there office.
That is just odd.
Chances are they are just ignoring calls since they know it's down.
What kind of network company relies on a phone system that doesn't work when there's an outage?
Sounds Mickey Mouse.
»www.youtube.com/watch?v=f5ZOcIc_pKk |
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WiMax
join:2003-07-12
Canada Reviews:
·ikTel Networks
·Cogeco Cable
·Start Communicat..
·Vonage
| said by strange eh :said by lens300:What kind of network company relies on a phone system that doesn't work when there's an outage?
Answer: iKtel. More like "rinky dink". Don't say Mickey Mouse, that's a complement to them. Do you have any idea how much money Mickey Mouse is worth?? |
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WiMax
join:2003-07-12
Canada Reviews:
·ikTel Networks
·Cogeco Cable
·Start Communicat..
·Vonage
| reply to brawnybronco
Surprise surprise! A bulk email with apology just arrived. And guess what? Yet another story about what happened. That's only the third story I've heard, although, it's far more consistent with his track record - he now blames a partner and states that they were unavailable until the next morning to fix it. Sure thing. Then he ends with, "We thank you for your patience and will do all we can to ensure this type of disruption does not reoccur." Hmmmm, 7 outages since January and this is the seventh time I've heard, "...so this type of disruption won't occur again". |
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Reviews:
·ikTel Networks
| I got the email as well. I haven't experienced the 7 outages, and I've been with them for over a year now. This is the first major one I can recall. It would be nice to get advance notice though if/when they are doing maintenance. If it was indeed their fault, I would rather them admit it, apologize, then move on. Ongoing deception is no way to run a business. |
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| reply to WiMax
said by WiMax:Surprise surprise! A bulk email with apology just arrived. And guess what? Yet another story about what happened. That's only the third story I've heard, although, it's far more consistent with his track record - he now blames a partner and states that they were unavailable until the next morning to fix it. Sure thing. Then he ends with, "We thank you for your patience and will do all we can to ensure this type of disruption does not reoccur." Hmmmm, 7 outages since January and this is the seventh time I've heard, "...so this type of disruption won't occur again".
What does the Email say about them not answering any phones or taking any calls? Does he say sorry for ignoring all his beloved customers?
Does he state that maybe they will have an alternative way for you to contact them in the future should they choose to ignore you again? Twitter maybe? Or is the entire communication issue just... you know... skirted, like it doesn't exist? |
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