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WiMax

join:2003-07-12
Canada
Reviews:
·Cogeco Cable
reply to Mickey Mouse

Re: ikTel Networks - Niagara ISP

What does the Email say about them not answering any phones or taking any calls? Does he say sorry for ignoring all his beloved customers?
Does he state that maybe they will have an alternative way for you to contact them in the future should they choose to ignore you again? Twitter maybe? Or is the entire communication issue just... you know... skirted, like it doesn't exist?

Nothing, of course! Alan doesn't know what Twitter is. Even if he did, he wouldn't use it. He doesn't use his Facebook!


WiMax

join:2003-07-12
Canada
Reviews:
·Cogeco Cable

1 edit
reply to iamdrumming

said by iamdrumming:

I got the email as well. I haven't experienced the 7 outages, and I've been with them for over a year now. This is the first major one I can recall. It would be nice to get advance notice though if/when they are doing maintenance. If it was indeed their fault, I would rather them admit it, apologize, then move on. Ongoing deception is no way to run a business.

Possibly because you were not around. Most were during the day and all as a result of testing and maintenance on live systems. One early in the year, four between March and June and two this week.

iamdrumming

join:2003-06-08
Niagara Falls, ON

said by WiMax:

said by iamdrumming:

I got the email as well. I haven't experienced the 7 outages, and I've been with them for over a year now. This is the first major one I can recall. It would be nice to get advance notice though if/when they are doing maintenance. If it was indeed their fault, I would rather them admit it, apologize, then move on. Ongoing deception is no way to run a business.

Possibly because you were not around. Most were during the day and all as a result of testing and maintenance on live systems. One early in the year, four between March and June and two this week.

That's quite possible. I was probably at work. There is no excuse for doing maintenance on live systems, and blaming someone else if it was indeed their fault.


WiMax

join:2003-07-12
Canada

Iamdrumming, have you tried Start? I've seem some great reviews including one from FTErie and one from Port.



Celery

join:2004-01-19
St Catharines, ON
Reviews:
·Start Communicat..
·ikTel Networks
reply to WiMax

What does it say about his choice of "Partner", who doesn't have 24/7 support available?

Also, what does it say about Allan's foresight to think of requiring a contracted 24/7 support instead from some "Partner" who works from 8-4??

Just careless and no thought.


iamdrumming

join:2003-06-08
Niagara Falls, ON
reply to WiMax

said by WiMax:

Iamdrumming, have you tried Start? I've seem some great reviews including one from FT Erie and one from Port.

I have considered Start, but ikTel is still much cheaper for me. It really only has gone down once for me, so I'm going to stay with ikTel.


WiMax

join:2003-07-12
Canada
Reviews:
·Cogeco Cable
reply to Celery

said by Celery:

What does it say about his choice of "Partner", who doesn't have 24/7 support available?

Also, what does it say about Allan's foresight to think of requiring a contracted 24/7 support instead from some "Partner" who works from 8-4??

Just careless and no thought.

Again, I don't believe anything Alan says anymore. His "partner" is Cogeco. Do you really think that if Cogeco can offer extended tech support hours to the retail customer that the same tech support agents will not be available to TPIA's during the same hours? Other competitors would have filed CRTC complaints long ago if there were issues and Cogeco tech support were only available to them during business hours.

As I said, it's the third story I've heard. First from his own tech agent was, "we were doing system maintenance". Second was from Harvey "it was a problem on the street". Third was from Alan, "Our partner was not available at 5p to help us."

Alan's story simply doesn't hold water. I tend to believe the tech agent because it wouldn't be the first time that Alan has done system maintenance and testing on the live system during the day and it went down.

sypius

join:2012-03-29

1 edit
reply to FiagaraNalls

false alarm


iamdrumming

join:2003-06-08
Niagara Falls, ON

said by sypius:

false alarm

Was there a hiccup, or did it go down again?


Awol

@cogentco.com

Was close for me, I thought he was gone and when wife went to ask he was rude. If this happens much more or my phone stays as crappy as it has been off and on I am gonna switch, my downloads are nothing as of late....


iamdrumming

join:2003-06-08
Niagara Falls, ON
reply to FiagaraNalls

That's too bad. There is NO excuse for being rude to a paying customer. We are the reason why ikTel is in business. You can't be rude to customers. They should learn business etiquette, as well as start communicating with their customers, which they have not done at all.


brawnybronco

join:2011-12-14
reply to FiagaraNalls

Anyone else back to last winter speeds. Been getting sub-2Mb\sec for the last few days.



dbott67

join:2011-11-15
St Catharines, ON

It's been okay for me lately:



iamdrumming

join:2003-06-08
Niagara Falls, ON

I'm fine here:



Maybe reset your modem? That might help.


carcajou

join:2012-10-16
Riviere-Beaudette, QC

Wow, you guys are all living a great adventure with a small company that might close their doors suddenly and unexpectedly some day. I sure hope you pay on a monthly basis. LOL



iktel user

@cogentco.com
reply to FiagaraNalls

Anyone having issue
for the last 3 days is extremly slow



iamdrumming

join:2003-06-08
Niagara Falls, ON

said by iktel user :

Anyone having issue
for the last 3 days is extremly slow
[att=1]

Did you reset your modem to see if that helped?

iamdrumming

join:2003-06-08
Niagara Falls, ON
reply to iktel user

Still fine here:



iktel user

@cogentco.com

yes i did reset
I have the 14 MB/s package



iamdrumming

join:2003-06-08
Niagara Falls, ON
reply to FiagaraNalls

That sucks. Maybe try the Radnor, OH server like I did, or the Primus Speed test.



iktell user

@cogentco.com

I get the proper reading because everything is slow cannot watch a youtube video properly always cutting
I don t know why i should test in other country @Radnor OH.
Im in Canada and was ok with Toronto server 3 week ago
Look like the same crap that happen last year
The ping is ok but speed is terrible from both server
Im email them and try to call no answer




Here is the Radnor




iktel user

@cogentco.com
reply to iamdrumming

Primus Speed test

Download Speed: 5401 kbps (675.1 KB/sec transfer rate)
Upload Speed: 958 kbps (119.8 KB/sec transfer rate)
Latency: 25 ms
Wed Nov 14 2012 21:10:49 GMT-0500 (Eastern Standard Time)



coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..
reply to FiagaraNalls

I dont understand why people are still using IkTel. It seems like they do nothing buy provide an unstable service at best, and ignore and shun customers at the first sign of problems.

I have this vision in my head of a man, in a ice cream trucked filled with smoking servers and 1000 ringing phones hugging a pile of cash smiling.



iktel user

@cogentco.com
reply to FiagaraNalls

Wow today the speed is back
I never see that for 3 weeks :P



Last Parade

join:2002-10-07
Port Colborne, ON
reply to coaxguy

said by coaxguy:

I dont understand why people are still using IkTel. It seems like they do nothing buy provide an unstable service at best, and ignore and shun customers at the first sign of problems.

I have this vision in my head of a man, in a ice cream trucked filled with smoking servers and 1000 ringing phones hugging a pile of cash smiling.


heynow1232

join:2008-04-16
Canada
reply to FiagaraNalls

Anyone down right now?



BigD

@rogers.com

I am. Since 6Pm



JoeBobJimmer

@telus.com
reply to heynow1232

Sure am since 5:30 when I got home from work.


x01

join:2009-04-06
St Catharines, ON
reply to heynow1232

I'm down. I was using the net up til 6:30. Tried the IKtel site, and it's down aswell.


heynow1232

join:2008-04-16
Canada
reply to FiagaraNalls

Good thing I can tether off my phone via wind mobile lol