 WiMax
join:2003-07-12
Canada
 ·ikTel Networks
 ·Cogeco Cable
·Start Communicat..
 ·Vonage
| reply to Mickey Mouse
Re: ikTel Networks - Niagara ISP What does the Email say about them not answering any phones or taking any calls? Does he say sorry for ignoring all his beloved customers?
Does he state that maybe they will have an alternative way for you to contact them in the future should they choose to ignore you again? Twitter maybe? Or is the entire communication issue just... you know... skirted, like it doesn't exist? |
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WiMax
join:2003-07-12
Canada Reviews:
·ikTel Networks
·Cogeco Cable
·Start Communicat..
·Vonage
1 edit | reply to iamdrumming
said by iamdrumming:I got the email as well. I haven't experienced the 7 outages, and I've been with them for over a year now. This is the first major one I can recall. It would be nice to get advance notice though if/when they are doing maintenance. If it was indeed their fault, I would rather them admit it, apologize, then move on. Ongoing deception is no way to run a business.
Possibly because you were not around. Most were during the day and all as a result of testing and maintenance on live systems. One early in the year, four between March and June and two this week. |
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Reviews:
·ikTel Networks
| said by WiMax:said by iamdrumming:I got the email as well. I haven't experienced the 7 outages, and I've been with them for over a year now. This is the first major one I can recall. It would be nice to get advance notice though if/when they are doing maintenance. If it was indeed their fault, I would rather them admit it, apologize, then move on. Ongoing deception is no way to run a business.
Possibly because you were not around. Most were during the day and all as a result of testing and maintenance on live systems. One early in the year, four between March and June and two this week. That's quite possible. I was probably at work. There is no excuse for doing maintenance on live systems, and blaming someone else if it was indeed their fault. |
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WiMax
join:2003-07-12
Canada | Iamdrumming, have you tried Start? I've seem some great reviews including one from FTErie and one from Port. |
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 Celery
join:2004-01-19
St Catharines, ON
·ikTel Networks
| reply to WiMax
What does it say about his choice of "Partner", who doesn't have 24/7 support available?
Also, what does it say about Allan's foresight to think of requiring a contracted 24/7 support instead from some "Partner" who works from 8-4??
Just careless and no thought. |
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Reviews:
·ikTel Networks
| reply to WiMax
said by WiMax:Iamdrumming, have you tried Start? I've seem some great reviews including one from FT Erie and one from Port.
I have considered Start, but ikTel is still much cheaper for me. It really only has gone down once for me, so I'm going to stay with ikTel. |
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WiMax
join:2003-07-12
Canada Reviews:
·ikTel Networks
·Cogeco Cable
·Start Communicat..
·Vonage
| reply to Celery
said by Celery:What does it say about his choice of "Partner", who doesn't have 24/7 support available?
Also, what does it say about Allan's foresight to think of requiring a contracted 24/7 support instead from some "Partner" who works from 8-4??
Just careless and no thought.
Again, I don't believe anything Alan says anymore. His "partner" is Cogeco. Do you really think that if Cogeco can offer extended tech support hours to the retail customer that the same tech support agents will not be available to TPIA's during the same hours? Other competitors would have filed CRTC complaints long ago if there were issues and Cogeco tech support were only available to them during business hours.
As I said, it's the third story I've heard. First from his own tech agent was, "we were doing system maintenance". Second was from Harvey "it was a problem on the street". Third was from Alan, "Our partner was not available at 5p to help us."
Alan's story simply doesn't hold water. I tend to believe the tech agent because it wouldn't be the first time that Alan has done system maintenance and testing on the live system during the day and it went down. |
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1 edit | reply to FiagaraNalls
false alarm |
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| Was there a hiccup, or did it go down again? |
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| Was close for me, I thought he was gone and when wife went to ask he was rude. If this happens much more or my phone stays as crappy as it has been off and on I am gonna switch, my downloads are nothing as of late.... |
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Reviews:
·ikTel Networks
| reply to FiagaraNalls
That's too bad. There is NO excuse for being rude to a paying customer. We are the reason why ikTel is in business. You can't be rude to customers. They should learn business etiquette, as well as start communicating with their customers, which they have not done at all. |
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| reply to FiagaraNalls
Anyone else back to last winter speeds. Been getting sub-2Mb\sec for the last few days. |
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 dbott67
join:2011-11-15
St Catharines, ON | It's been okay for me lately:
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| I'm fine here:
Maybe reset your modem? That might help. |
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carcajou
join:2012-10-16
Riviere-Beaudette, QC | Wow, you guys are all living a great adventure with a small company that might close their doors suddenly and unexpectedly some day. I sure hope you pay on a monthly basis. LOL |
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| reply to FiagaraNalls
Anyone having issue
for the last 3 days is extremly slow
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| said by iktel user :Anyone having issue
for the last 3 days is extremly slow
[att=1]
Did you reset your modem to see if that helped? |
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| reply to iktel user
Still fine here:
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| yes i did reset
I have the 14 MB/s package
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| reply to FiagaraNalls
That sucks. Maybe try the Radnor, OH server like I did, or the Primus Speed test. |
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