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coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..
reply to iamdrumming

Re: ikTel Networks - Niagara ISP

said by iamdrumming:

The money I'm spending is the least of any ISP I have dealt with.

No insults. You were the one stating you're having visions and hearing voices. I'm just trying to get you the help you desperately need

My internet has gone down 2 times since I signed up a couple years ago. No ISP is perfect with 100% up time. I would rather pay ikTel, then pay Bhell, who are one of the lowest bottom feeders of all. Their "reputation" is legendary.

Then I suggest yourself should see a physician as you clearly cannot read and are seeing words I've never said, ie. hearing voices. That and you must also lack common sense if you could not interpret my sarcastic "vision" of what the owner of iktel does behind close doors.

Again you reference Bell, which is a moot point as they are not even my ISP, nor have they been in a very long time. But I guess it was just an excuse to use your cool "Bhell" lingo one more time.

You also must be a lucky, lucky guy. In a magical area where their issues don't affect you no less. I guess the 70+ pages of people posting "is your Internet down, Alan isn't answering the phone now" need professional help too.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to iamdrumming
said by iamdrumming:

No ISP is perfect with 100% up time.

I've had Start since April. Their track record has been 200% better during that time than Iktel's.


shadup

@videotron.ca
reply to iamdrumming
said by iamdrumming:

1. I don't understand why non-ikTel people come on here (Starts with Tr rhymes with holes) It seems like they have nothing better to do. If you have a connection that's up 24/7, 365 days a year, and never ever goes down, then enjoy it.

I have an idea for you.

1. Start your own website and your very own forum
2. Deny access, contributions, thoughts and participation to everyone except your select group of iktel users.
3. Live happily ever after in la-la land.

Or, to be more blunt, if you aren't happy that there is full participation and open comments in this forum go somewhere else or restrict yourself to the iktel forum found here, »ikTel Networks, instead of the Canadian broadband forum.

Or alternatively, go this this section of the forum:
»Feedback

Create a topic stating that all topics must be locked out from users who do not use the ISP in question. After you get laughed at, then you will see the reason for this post I just made.

Now having said all the above, iamdrumming, maybe now you will stop your ridiculous posts (this isn't the first one) about how people shouldn't post here, and you can also stop calling people names who are not iktel customers that do post here.

Now in regards to the person who you are calling names like troll or whatever, found here »Re: ikTel Networks - Niagara ISP He isn't wrong, and his comment is justified with all we have seen to date. Now if that just so happens to bunch your panties, too bad for you.

This ISP to date has been pretty bad. Actually ignoring their users (as shown). But I guess you don't want people stating the obvious because this, for some reason, bugs you. The obvious must only come from an iktel user for some strange reason.

K that was my 2-cents. Now to laugh.

iamdrumming

join:2003-06-08
Niagara Falls, ON
reply to FiagaraNalls
No where did I say only ikTel people can post here. My only problem is with trolls, which can happen in any forum. That would be like me slamming my former ISP (Teksavvy) in their forum. Why would I want to do that? I'm not with them anymore. I've moved on.

You say his comment is justified? He's never used ikTel! He stated he uses Cogeco. How can you "review" an ISP you don't even use?

Lastly, you said that I don't want people to state the obvious, that ikTel ignores it's users? It bugs me? I suggest you re-read my posts. I have said MANY times that it bothers me that there is no communication from ikTel to it's paying customers. That is no way to treat the people that are paying the bills, the customers.

Also, my 2 cents. Hope you have a better weekend


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
said by iamdrumming:

No where did I say only ikTel people can post here.

Yes you did, many times.

Everyone here has just as much right to post their comments and opinion as you do. If you don't like what other people say, tough shit. Hit Hey Mod if you think it's a problem, but I guarantee the people who are commenting on what a sham they think Iktel is won't have those posts deleted.


Great

@videotron.ca
reply to iamdrumming
said by iamdrumming:

Lastly, you said that I don't want people to state the obvious, that ikTel ignores it's users? It bugs me? I suggest you re-read my posts. I have said MANY times that it bothers me that there is no communication from ikTel to it's paying customers. That is no way to treat the people that are paying the bills, the customers.

Glad we agree.

So I'm glad we are able to work through your problems and angst. This should be the only barrier left for you to overcome:

said by shadup :

The obvious must only come from an iktel user for some strange reason.

Once addressed you will see the need to stop nagging non-iktel users who state the same as you, yet bunches your panties because they are non-iktel users.

Thank you for participating. The world (and this sole iktel topic) will now be a better place with less arguments.

iamdrumming

join:2003-06-08
Niagara Falls, ON
reply to Gone
said by Gone:

said by iamdrumming:

No where did I say only ikTel people can post here.

Yes you did, many times.

Everyone here has just as much right to post their comments and opinion as you do. If you don't like what other people say, tough shit. Hit Hey Mod if you think it's a problem, but I guarantee the people who are commenting on what a sham they think Iktel is won't have those posts deleted.

As I said, (and you only quoted me on one part of what I said.) My only problem is with trolls, especially those who have never used an ISP. How can you review a service if you have never used them? That is the definition of a troll.

iamdrumming

join:2003-06-08
Niagara Falls, ON
reply to Great
said by Great :

said by iamdrumming:

Lastly, you said that I don't want people to state the obvious, that ikTel ignores it's users? It bugs me? I suggest you re-read my posts. I have said MANY times that it bothers me that there is no communication from ikTel to it's paying customers. That is no way to treat the people that are paying the bills, the customers.

Glad we agree.

So I'm glad we are able to work through your problems and angst. This should be the only barrier left for you to overcome:

said by shadup :

The obvious must only come from an iktel user for some strange reason.

Once addressed you will see the need to stop nagging non-iktel users who state the same as you, yet bunches your panties because they are non-iktel users.

Thank you for participating. The world (and this sole iktel topic) will now be a better place with less arguments.

Again, how could they rate a service if you have never used them? Likewise, why would someone go the the Start forum and slam Start, but never used the service?


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to iamdrumming
Wrong again. Some education...

said by »en.wikipedia.org/wiki/Troll_(Internet) :
In Internet slang, a troll is someone who posts inflammatory, extraneous, or off-topic messages in an online community, such as a forum, chat room, or blog, with the primary intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion. The noun troll may refer to the provocative message itself, as in: "That was an excellent troll you posted."
Posting commentary on the reliability - or lack thereof - of Iktel's services is neither inflammatory nor off-topic and in reality is actually completely within the scope of this discussion thread. Ergo, is not trolling. Please stop calling it as such, because no matter how much you may say it is does not make it any more true.

If you don't like people commenting about how they think you're pissing your money down the drain on an obviously unreliable ISP completely out of league with other ISPs represented on DSLR your option is to turn off your computer and go to bed.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to iamdrumming
said by iamdrumming:

Again, how could they rate a service if you have never used them? Likewise, why would someone go the the Start forum and slam Start, but never used the service?

He doesn't need to. The fact that someone is here complaining about the service going down every two weeks is reason enough for him to have a poor opinion of its service. *NO* other ISP discussed here on DSLR has anywhere even remotely close to this "track record" - not even Acanac.


Last Parade

join:2002-10-07
Port Colborne, ON
reply to Gone
said by Gone:

said by iamdrumming:

No ISP is perfect with 100% up time.

I've had Start since April. Their track record has been 200% better during that time than Iktel's.

Confirmed. Their outages are usually Cogeco's problem anyway, and the communication on things getting fixed is good.

iamdrumming

join:2003-06-08
Niagara Falls, ON
reply to FiagaraNalls
How does he know it's going down "every two weeks"? That's right, he doesn't l because he does not use the service. ikTel does not go down every two weeks, not even close.

If someone has used the service, then post a factual review, good or bad. If you have not used the service, then don't post hearsay or post other people's opinions.

And this "track record" you speak of, is that from all the trolls who have never used the service? Probably. How is that supposed to be legitimate, and factual?

You should turn off the computer and go to bed. Time in tuck in. Goodnight...


Last Parade

join:2002-10-07
Port Colborne, ON
said by iamdrumming:

How does he know it's going down "every two weeks"? That's right, he doesn't l because he does not use the service. ikTel does not go down every two weeks, not even close.

If someone has used the service, then post a factual review, good or bad. If you have not used the service, then don't post hearsay or post other people's opinions.

And this "track record" you speak of, is that from all the trolls who have never used the service? Probably. How is that supposed to be legitimate, and factual?

You should turn off the computer and go to bed. Time in tuck in. Goodnight...

Are you delusional? Read the thread!


shrug

@videotron.ca
reply to iamdrumming
said by iamdrumming:

Again, how could they rate a service if you have never used them? Likewise, why would someone go the the Start forum and slam Start, but never used the service?

So we will all now assume the little tiff is over.

In regards to your question; on one hand, I'm sure the service is good... When it's functional. I don't think anyone is really complaining that when it works it works and there is value that you have for the money you spent.

On the other hand, many people look at a service as a whole how they communicate, what they do, how they react, how they speak, how they come across, and problems people encounter.

Up above you used teksavvy as an example. So I'll use them as well in this example. iktel, just like teksavvy, has issues, ignore issues, ignores people, and treat people like... well... like idiots.

For example, in this topic, »Re: Quebec Cable - Slow Speeds (vCable) , we see a person who was lied to (ie. tsi not admitting there was indeed a problem on their end with videotron. They then played this person along like a fool stating:
unfortunately we don't provide a credit for these. We do sell the service as an "Up To" as there never is a guarantee of what can/could/would/will happen." - TSI Martin

I mean if i bought that service and they couldn't even possibly give me the service they are selling, I would be very vocal about it, rag on them, head to the CCTS (if they didn't want to refund my money), and dump them fast.

So don't go thinking this doesn't happen in the teksavvy forum, or even think that people don't see the dirt in teksavvy and how they treat people. People do see it.

So back to iktel, and your question quoted above. So just like some people who would never recommend tsi (and be vocal about it), some would never recommend iktel for what has been shown here, and be vocal about it. One does not need to have had the service to have followed what has happened more than one in the past (and the iktel guy who disappeared), and how people were all left in the dark with no services, or little to no speeds.

Does one really require to have had the service to show this, explain this, and tell people this? No. Not at all. It's not like he gave a review of iktel. So I don't know how or why you can state he rated it/reviewed it. All the rating and reviews that have been performed on this company can be found here:
»User reviews - ikTel Networks

Do you see his rating/review? I don't. If he did rate this company (ie. do a review) of this service and he never had it, you can "hey mod" the review, explain it and likely have it removed. But none of this ever happened. There never was a rating or a review. Just his opinion of a company who hides from its very own customers.

Nothing more.

I hope that clears up your "perception" of a rate/review to his/her opinion so far of the company.

All this seems to be a misunderstanding of what goes on the forums and maybe you don't know about "reviews" (or the link to the actual reviews) that are actually done by people.

So if none of this is clear for you now... then I dunno. Maybe you are just over reactionary, or other. I mean you have been here a while it seems, so none of this should be new to you.

Some people like cheap. This would be iktel. Some people don't. This wouldn't be iktel.

And I don't mean cheap as in low cost. I mean cheap and in low quality.

But hey, they are newish. Maybe a year or so from now they will be a great company. Colba started off like this, had some major failures and it took a couple of years for people to look at and even speak of them again. This is no different. Up to this company to change or continue hiding from their customers and potential customers.

So thanks for understanding that other people will reply and state what they see and think, even if they never used the company in question. Just like it happens with other companies, in other topics and in other forums.

And I must admit, the real and actual ratings of this company don't look too great.
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Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to iamdrumming

Re: ikTel Networks - Niagara ISP

said by iamdrumming:

How does he know it's going down "every two weeks"? That's right, he doesn't l because he does not use the service. ikTel does not go down every two weeks, not even close.

Bzzt. I did use them, and had to deal with a mother and a sister complaining to me to the point of being in tears because of how shitty Iktel's service was. I gave them a fair shake. Defended Alan over and over again for all the problems. I finally said enough was enough, pulled the plug and never looked back.

Why you guys haven't voted with your wallet despite being treated like shit is something I will never know, but I am just as qualified to comment on how shitty the service is BECAUSE I AM A FORMER CUSTOMER.

And for what it's worth, the email Alan sent my mother when we finally pulled the plug was beyond unprofessional, something I would never expect anyone running their business to ever do. I say this as someone who, you know, runs a business, but whatever.


Awol

@cogentco.com
reply to shrug
I find it hilarious the majority of the guys keeping this thread alive, no longer have Iktel or ever did. I am getting my moneys worth, you guys can spend more $ and have fun and brag about who's usb stick is bigger lol. Nice to know most Iktel users have a life and don't have to sit on a forum all day and night....


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
said by Awol :

I find it hilarious the majority of the guys keeping this thread alive, no longer have Iktel or ever did. I am getting my moneys worth, you guys can spend more $ and have fun and brag about who's usb stick is bigger lol. Nice to know most Iktel users have a life and don't have to sit on a forum all day and night....

And it's because of customers like you that Alan is willing and able to continue to treat his customers like shit and why you will all come crying here every few days/week about how your Internet is down and how Iktel's office phone number and website are down, too. Then those of us who see this thread and realize what a sham of an organization Iktel is will chime in and say that you're all getting ripped off, you'll try to justify how somehow you aren't being ripped off, and then this entire process will repeated itself.

When you kids all grow you'll one day realize that there comes a time where quality is far more important than cost.


shrug

@videotron.ca
said by Gone:

you'll one day realize that there comes a time where quality is far more important than cost.

There is a market for cheap. The, "I saved 1$ plus tax" crowd. This is the same group of people that take Acanac.

People will defend cheap and continue to buy cheap. Quality, stability, support, consistency and reliability be damned. I saved a dollar.

There is a market for it. There is a big DSLr presence of this crowd. And then there are those who just can afford better. So can't really blame them or the situation.

But people should be made aware of what they are buying. Many are oblivious to it and just look at price as the determining factor.

Two sides to the coin too...


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
Acanac, for all their faults, at least seems to be somewhat reliable, if not for the fact that when something does go wrong you can't get a hold of anyone to fix it. Most of their issues seem to be provisioning and billing related. Once you're up, it usually stays up.

But Iktel? Whether or not the service works on any day is like getting an answer from a Magic 8 Ball.


silvercat

join:2007-11-07
reply to iamdrumming
Also, as a former customer of the company... I have to say that the one thing i didn't like is that the owner was never around here to answer questions, or to help anyone on these forums, nor was the owner around to accept criticism, or give any kind of status updates if there was an on-going issue. He may have been a nice guy in person (although it disappoints me that i hear about the e-mail that was sent by the owner to Gone's mother), but really, the owner should have been around here, to help everyone out. Compare that to the phenomenal job Rocky has done with respect to customer service, and now Marc (from Teksavvy), and of course Rocca from Start. There really is no comparison. There's only so many chances you can give a company, and then it becomes time to cut the cord.
Expand your moderator at work


coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..
reply to FiagaraNalls

Re: ikTel Networks - Niagara ISP

Wow, this escalated quickly...

I don't need to defend myself, but I will reply to your continuing "fanboyism" (see I can use internet slang too!).

I don't need to use an ISP to get an opinion of them. This website exists to help educate others on ISPs by reviewing and talking about them. So when I see 76 pages @ 25 posts per page of people asking why their internet has halted to dial up speeds or not working of all, I am well within my right to assume they are garbage.

Second, I dont need you to continue to question the ISP that I use. I have an old review of Bell Fibe, when it first launched in Niagara. Who cares. I've said 3 times now, I am currently with Cogeco until my Start start date in a few weeks. Here is a speedtest I just ran for you.




As you can see, I am getting what I pay for, it may be expensive with low caps, but at least its uptime is 99.9%

Lastly, after working for Cogeco for many years, and an install contractor the last few years alone, I may have not subscribed to iktel, but ive seen it in action and that was more than enough for me to base a negative opinion.

I can only assume you're going to reply with more childish comments telling me I "desperately need psychiatric help" for posting an opinion. Or that I am a "troll". So I will leave this at that.

Gone, SIlvercat, I appreciate your sensibility and responses.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
said by coaxguy:

As you can see, I am getting what I pay for, it may be expensive with low caps, but at least its uptime is 99.9%




Neither expensive nor with low caps.

iamdrumming

join:2003-06-08
Niagara Falls, ON

1 edit
reply to silvercat
said by silvercat:

Also, as a former customer of the company... I have to say that the one thing i didn't like is that the owner was never around here to answer questions, or to help anyone on these forums, nor was the owner around to accept criticism, or give any kind of status updates if there was an on-going issue. He may have been a nice guy in person (although it disappoints me that i hear about the e-mail that was sent by the owner to Gone's mother), but really, the owner should have been around here, to help everyone out. Compare that to the phenomenal job Rocky has done with respect to customer service, and now Marc (from Teksavvy), and of course Rocca from Start. There really is no comparison. There's only so many chances you can give a company, and then it becomes time to cut the cord.

I agree. There is no communication from ikTel, and it doesn't look like it's going to get better. Just the way it is. Many people will go where the price is the lowest. That's just part of human nature. Unlike other people, my internet has gone down twice since I signed up with them. That's it.

iamdrumming

join:2003-06-08
Niagara Falls, ON

2 edits
reply to coaxguy
said by coaxguy:

Wow, this escalated quickly...

I don't need to defend myself, but I will reply to your continuing "fanboyism" (see I can use internet slang too!).

I don't need to use an ISP to get an opinion of them. This website exists to help educate others on ISPs by reviewing and talking about them. So when I see 76 pages @ 25 posts per page of people asking why their internet has halted to dial up speeds or not working of all, I am well within my right to assume they are garbage.

Second, I dont need you to continue to question the ISP that I use. I have an old review of Bell Fibe, when it first launched in Niagara. Who cares. I've said 3 times now, I am currently with Cogeco until my Start start date in a few weeks. Here is a speedtest I just ran for you.

[att=1]

As you can see, I am getting what I pay for, it may be expensive with low caps, but at least its uptime is 99.9%

Lastly, after working for Cogeco for many years, and an install contractor the last few years alone, I may have not subscribed to iktel, but ive seen it in action and that was more than enough for me to base a negative opinion.

I can only assume you're going to reply with more childish comments telling me I "desperately need psychiatric help" for posting an opinion. Or that I am a "troll". So I will leave this at that.

Gone, SIlvercat, I appreciate your sensibility and responses.

The install contractor (PVS) who hooked my ikTel up told me he uses them as well.

It hasn't gone down for me anywhere near what some people are claiming (every two weeks). It's gone down twice since I signed up. When I was with Teksavvy it went down alot more than it does with ikTel. I will gladly pay the lower dollar any day.


mmoon

@qc.ca
And down for me again.
Expand your moderator at work