 WiMax
join:2003-07-12
Canada
 ·Start Communicat..
·ikTel Networks
 ·Vonage
 ·Cogeco Cable
| reply to iamdrumming
Re: ikTel Networks - Niagara ISP Me and a friend both have iKtel VOIP. We both lost our service entirely for two days and after it came back, it was unusable for two more days because of extremely poor call quality. Here's a response from Alan to my friend when asked what happened this week.
"There was really no problem with the phone system, it was our internet"
I just received an email from Alan moments ago and part of it said,
"Our phone did not even work, we could not even open up a browser or email."
I was looking forward to cheap Internet but when a company is caught red handed lying to their customers and they also admit that they cannot access their own systems during a failure, then that tells me all I need to know.
Do what you all want, I wait no longer. Start is getting a call from me on Monday. |
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| reply to FiagaraNalls
With all due respect, I would of thought you would have been gone months ago, by your many posts on the issues you've been having with them. If you need a more stable company, then obviously ikTel is not for you. I wish you better luck at Start. |
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 Hm
@videotron.ca | reply to WiMax
said by WiMax:Do what you all want, I wait no longer. Start is getting a call from me on Monday.
Let's be honest here. This so-called company really doesn't care or give a damn about it's own customers. And it shows through their actions and how badly they treat people.
This is a shithole of a cheap company. Works one day, doesn't work the next. Have a problem? Too bad.
Company Emails down
Company phones down.
Company ignores its' beloved customers.
This has happened how many times now?
I mean, there is 80 pages of the same thing.
But it seems people who want to save a dollar think it's well worth it. Well, that is, they think it is till their voip doesn't work for a week every 2 months. Or their internet doesn't work 4 days out of every 2 months. Enough people left them, bitched and moaned. They don't have any great following here. And let's be honest, Nor do they care. |
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WiMax
join:2003-07-12
Canada Reviews:
·Start Communicat..
·ikTel Networks
·Vonage
·Cogeco Cable
| reply to iamdrumming
said by iamdrumming:With all due respect, I would of thought you would have been gone months ago, by your many posts on the issues you've been having with them. If you need a more stable company, then obviously ikTel is not for you. I wish you better luck at Start.
Iamdrumming, your problem is that you never read people's posts fully and then make assumptions. At NO TIME EVER have I said or implied that I have iKtel INTERNET. I never have because they have not been available in my area. I have their VOIP. The entire service is flawed and nothing is ever going to change with them. They sent out another sob story "I'm so sorry, it will never happen again, we promise to communicate...blah blah blah" this morning. Pathetic. Fact is, their VOIP is CHEAP but you get what you pay for. |
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WiMax
join:2003-07-12
Canada Reviews:
·Start Communicat..
·ikTel Networks
·Vonage
·Cogeco Cable
| reply to Hm
Just thought you would all like to see Alan's latest sob story.
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We thank you for being loyal IkTel supporters.
We wish to apologize for the recent outages you experienced first on Tuesday January 22nd and then Tuesday January 29-30.
The outages were caused by issues arising from the attempt to switch to the CRTC mandated Centralized system in Burlington Ontario. We were given only two years to make the transition.
The switch over was supposed to be like a switch that you would never have noticed. Scheduled at 3:00am and tested before the attempt; it should only have been something like a 5 minutes bleep on your screen but something went wrong. In the first attempt on January 22nd, errors in IP plans made us to abort the switch over. On January 29th attempt, different issues arose but it was too late to abort. We had to work round the clock to fix the issue. It was virtually impossible to respond to email or phone calls as we were swum and our phones, emails and web servers were not working well either.
We are please that we have successfully made the switch over and everything is back up running with excellent quality of internet performance. More faq
We acknowledged that we could have been more proactive in our responses and we pledge that henceforth, we will be more proactive in communicating dispositions. We apologize for the inconveniences that was caused you.
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I love it when he says "CRTC mandated". He makes it sound like the CRTC has a gun to his head and is making him do this! What a CROCK! The CRTC ruling was targeted at the INCUMBENTS who were told that they must provide global interconnect services to TPIA's within 2 years. Further, they are to provide TPIA's full service within 90 days of a TPIA application. The fact is, if a TPIA wants to keep their existing connect model (individual POI's) or they don't want to connect to any particular incumbent, they don't have to! There is nobody forcing them to.
Also, he states that the blackout was two days. That's also a CROCK! Sure, it was two days that it was totally down but the next two days call quality was crap and I'm told that Internet speeds were also crap. In reality this was a 4 day outage. |
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 GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3
·Start Communicat..
| said by WiMax:The fact is, if a TPIA wants to keep their existing connect model (individual POI's) or they don't want to connect to any particular incumbent, they don't have to! There is nobody forcing them to. Actually, all current non-aggregated TPIA providers will eventually be forced onto aggregated by CRTC mandate - it's just not until the end of the year.
So, it's a bit true. Even so, that doesn't justify how things went down. |
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 zed173
join:2010-07-17
Burlington, ON | reply to WiMax
said by WiMax:Just thought you would all like to see Alan's latest sob story.
We were given only two years to make the transition.
That's awesome, what did they want, 5 years? Come on, two years is plenty of time to plan and execute something like this. I also love how they keep trying to shift blame to the CRTC to deflect from the fact there was an apparent 2 day outage. |
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Reviews:
·ikTel Networks
3 edits | reply to WiMax
said by WiMax:said by iamdrumming:With all due respect, I would of thought you would have been gone months ago, by your many posts on the issues you've been having with them. If you need a more stable company, then obviously ikTel is not for you. I wish you better luck at Start.
Iamdrumming, your problem is that you never read people's posts fully and then make assumptions. At NO TIME EVER have I said or implied that I have iKtel INTERNET. I never have because they have not been available in my area. I have their VOIP. The entire service is flawed and nothing is ever going to change with them. They sent out another sob story "I'm so sorry, it will never happen again, we promise to communicate...blah blah blah" this morning. Pathetic. Fact is, their VOIP is CHEAP but you get what you pay for. I know that. For months you have been saying that your VOIP was spotty. Just didn't know why you were sticking around when there are other better (and more reliable) options out there. |
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| reply to FiagaraNalls
Anyone else find it strange that since the service went up the IP addy is out of Kansas? (looks like Wichita). Anyone know whats up? |
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| I noticed that as well. ikTel has always used American IP's, so who knows. |
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| Shh it gets me american netflix! |
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| Been with iktel for quite a while and understand everybody's frustrations, so far after the move it seems pretty good, Hasn't cut out and before the move it was hit or miss for wether I could stream 1080p+ videos on twitch or youtube, I can stream 1080p no problem now which is great, the main reason why I stayed with Iktel throughout all the pains is for the bandwidth cap, hopefully they don't have any problems from here out and it pays off. |
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 Celery
join:2004-01-19
St Catharines, ON
·ikTel Networks
| reply to FiagaraNalls
Looks like Iktel has matched Cogeco's speeds...
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| reply to FiagaraNalls
Re: ikTel Networks - Niagara ISP down again. (niagara area) FFS. what kinda service is this? |
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| reply to Celery
Anyone experiencing connection problems this evening? I'm in St. Catharines. |
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| I'm in Niagara falls and my service has been out since 7:55pm |
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| reply to Chromosome
Been down since 8PM in Niagara Falls |
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| Up here. |
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Reviews:
 ·Bell Fibe
·Start Communicat..
| Why does it seem you are never affected by outages that affect everyone else? |
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