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WiMax

join:2003-07-12
Canada
Reviews:
·Cogeco Cable
reply to iamdrumming

Re: ikTel Networks - Niagara ISP

Me and a friend both have iKtel VOIP. We both lost our service entirely for two days and after it came back, it was unusable for two more days because of extremely poor call quality. Here's a response from Alan to my friend when asked what happened this week.

"There was really no problem with the phone system, it was our internet"

I just received an email from Alan moments ago and part of it said,

"Our phone did not even work, we could not even open up a browser or email."

I was looking forward to cheap Internet but when a company is caught red handed lying to their customers and they also admit that they cannot access their own systems during a failure, then that tells me all I need to know.

Do what you all want, I wait no longer. Start is getting a call from me on Monday.


iamdrumming

join:2003-06-08
Niagara Falls, ON
reply to FiagaraNalls

With all due respect, I would of thought you would have been gone months ago, by your many posts on the issues you've been having with them. If you need a more stable company, then obviously ikTel is not for you. I wish you better luck at Start.



Hm

@videotron.ca
reply to WiMax

said by WiMax:

Do what you all want, I wait no longer. Start is getting a call from me on Monday.

Let's be honest here. This so-called company really doesn't care or give a damn about it's own customers. And it shows through their actions and how badly they treat people.

This is a shithole of a cheap company. Works one day, doesn't work the next. Have a problem? Too bad.

Company Emails down
Company phones down.
Company ignores its' beloved customers.

This has happened how many times now?

I mean, there is 80 pages of the same thing.

But it seems people who want to save a dollar think it's well worth it. Well, that is, they think it is till their voip doesn't work for a week every 2 months. Or their internet doesn't work 4 days out of every 2 months. Enough people left them, bitched and moaned. They don't have any great following here. And let's be honest, Nor do they care.


WiMax

join:2003-07-12
Canada
Reviews:
·Cogeco Cable
reply to iamdrumming

said by iamdrumming:

With all due respect, I would of thought you would have been gone months ago, by your many posts on the issues you've been having with them. If you need a more stable company, then obviously ikTel is not for you. I wish you better luck at Start.

Iamdrumming, your problem is that you never read people's posts fully and then make assumptions. At NO TIME EVER have I said or implied that I have iKtel INTERNET. I never have because they have not been available in my area. I have their VOIP. The entire service is flawed and nothing is ever going to change with them. They sent out another sob story "I'm so sorry, it will never happen again, we promise to communicate...blah blah blah" this morning. Pathetic. Fact is, their VOIP is CHEAP but you get what you pay for.


WiMax

join:2003-07-12
Canada
Reviews:
·Cogeco Cable
reply to Hm

Just thought you would all like to see Alan's latest sob story.

-----------
We thank you for being loyal IkTel supporters.

We wish to apologize for the recent outages you experienced first on Tuesday January 22nd and then Tuesday January 29-30.
The outages were caused by issues arising from the attempt to switch to the CRTC mandated Centralized system in Burlington Ontario. We were given only two years to make the transition.

The switch over was supposed to be like a switch that you would never have noticed. Scheduled at 3:00am and tested before the attempt; it should only have been something like a 5 minutes bleep on your screen but something went wrong. In the first attempt on January 22nd, errors in IP plans made us to abort the switch over. On January 29th attempt, different issues arose but it was too late to abort. We had to work round the clock to fix the issue. It was virtually impossible to respond to email or phone calls as we were swum and our phones, emails and web servers were not working well either.

We are please that we have successfully made the switch over and everything is back up running with excellent quality of internet performance. More faq

We acknowledged that we could have been more proactive in our responses and we pledge that henceforth, we will be more proactive in communicating dispositions. We apologize for the inconveniences that was caused you.
--------------

I love it when he says "CRTC mandated". He makes it sound like the CRTC has a gun to his head and is making him do this! What a CROCK! The CRTC ruling was targeted at the INCUMBENTS who were told that they must provide global interconnect services to TPIA's within 2 years. Further, they are to provide TPIA's full service within 90 days of a TPIA application. The fact is, if a TPIA wants to keep their existing connect model (individual POI's) or they don't want to connect to any particular incumbent, they don't have to! There is nobody forcing them to.

Also, he states that the blackout was two days. That's also a CROCK! Sure, it was two days that it was totally down but the next two days call quality was crap and I'm told that Internet speeds were also crap. In reality this was a 4 day outage.



Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

said by WiMax:

The fact is, if a TPIA wants to keep their existing connect model (individual POI's) or they don't want to connect to any particular incumbent, they don't have to! There is nobody forcing them to.

Actually, all current non-aggregated TPIA providers will eventually be forced onto aggregated by CRTC mandate - it's just not until the end of the year.

So, it's a bit true. Even so, that doesn't justify how things went down.


zed173

join:2010-07-17
Mississauga, ON
reply to WiMax

said by WiMax:

Just thought you would all like to see Alan's latest sob story.

We were given only two years to make the transition.

That's awesome, what did they want, 5 years? Come on, two years is plenty of time to plan and execute something like this. I also love how they keep trying to shift blame to the CRTC to deflect from the fact there was an apparent 2 day outage.

iamdrumming

join:2003-06-08
Niagara Falls, ON

3 edits
reply to WiMax

said by WiMax:

said by iamdrumming:

With all due respect, I would of thought you would have been gone months ago, by your many posts on the issues you've been having with them. If you need a more stable company, then obviously ikTel is not for you. I wish you better luck at Start.

Iamdrumming, your problem is that you never read people's posts fully and then make assumptions. At NO TIME EVER have I said or implied that I have iKtel INTERNET. I never have because they have not been available in my area. I have their VOIP. The entire service is flawed and nothing is ever going to change with them. They sent out another sob story "I'm so sorry, it will never happen again, we promise to communicate...blah blah blah" this morning. Pathetic. Fact is, their VOIP is CHEAP but you get what you pay for.

I know that. For months you have been saying that your VOIP was spotty. Just didn't know why you were sticking around when there are other better (and more reliable) options out there.


mp905

@cogentco.com
reply to FiagaraNalls

Anyone else find it strange that since the service went up the IP addy is out of Kansas? (looks like Wichita). Anyone know whats up?


iamdrumming

join:2003-06-08
Niagara Falls, ON

I noticed that as well. ikTel has always used American IP's, so who knows.



Awol

@cogentco.com

Shh it gets me american netflix!


sypius

join:2012-03-29

Been with iktel for quite a while and understand everybody's frustrations, so far after the move it seems pretty good, Hasn't cut out and before the move it was hit or miss for wether I could stream 1080p+ videos on twitch or youtube, I can stream 1080p no problem now which is great, the main reason why I stayed with Iktel throughout all the pains is for the bandwidth cap, hopefully they don't have any problems from here out and it pays off.



Celery

join:2004-01-19
St Catharines, ON
Reviews:
·Start Communicat..
·ikTel Networks
reply to FiagaraNalls

Looks like Iktel has matched Cogeco's speeds...


Expand your moderator at work


internetuser

@rogers.com
reply to FiagaraNalls

Re: ikTel Networks - Niagara ISP

down again. (niagara area) FFS. what kinda service is this?



Chromosome

join:2013-01-29
reply to Celery

Anyone experiencing connection problems this evening? I'm in St. Catharines.



SeanR

@rogers.com

I'm in Niagara falls and my service has been out since 7:55pm



ANon1

@74.198.150.x
reply to Chromosome

Been down since 8PM in Niagara Falls


iamdrumming

join:2003-06-08
Niagara Falls, ON

Up here.



coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..

said by iamdrumming:

Up here.

Why does it seem you are never affected by outages that affect everyone else?

iamdrumming

join:2003-06-08
Niagara Falls, ON

I never said I've never been affected. I have experienced 2 outages since I signed up. When I was with my old ISP (Teksavvy), it went down more than with ikTel. Teksavvy obviously had WAY better communication though, but you have to take things in stride.



Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to coaxguy

said by coaxguy:

Why does it seem you are never affected by outages that affect everyone else?

Do you really need to ask?


tacocorp

@qc.ca
reply to ANon1

I am torn between my desire for stable internet and the fact that I paid $32 for 400 gb of bandwidth last month


iamdrumming

join:2003-06-08
Niagara Falls, ON

2 edits
reply to Gone

said by Gone:

said by coaxguy:

Why does it seem you are never affected by outages that affect everyone else?

Do you really need to ask?

Do you (and other non-ikTel people) need to come to the ikTel thread ready to pounce every time ikTel has a blip? You don't see me in my former ISP's (Teksavvy) forum every time they have a problem. Don't know what you're trying to prove.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

said by iamdrumming:

Don't know what you're trying to prove.

Likewise.


coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..
reply to iamdrumming

said by iamdrumming:

Don't know what you're trying to prove.

The same could be said as to why whenever there is an outage, you're the only one posting "up and running". What are you trying to prove?
Expand your moderator at work

iamdrumming

join:2003-06-08
Niagara Falls, ON

1 edit
reply to FiagaraNalls

Re: ikTel Networks - Niagara ISP

Trying to prove? I'm only stating that I'm up. Again, what point are you trying to make when all non-ikTel people rush to this thread each and every time ikTel has a blip? You guys outnumber the ikTel customers when that happens. I don't go rushing to the Teksavvy thread when they are experiencing an outage. No wonder half your posts lately have been deleted by the moderators.



coaxguy

join:2009-07-29
kudos:1

1 edit

You seem to like to get modded yourself. So don't throw stones when you live in a glass house. Only ever been modded in this thread as well, so I could care less.