reply to Meatball
Re: Strange "Packet Loss" Issue Please keep us posted on your saga Meatball. I can attest I'm running into the same issues here in Rochester NY. My situation is that my Ubee DDW3611 has problem resolving dynamic DNS for a minute or so when I start any of my computers. It does eventually start working somehow, but that's hardly what I would expect for paying 50% premium than my old DOCSIS 2.0 service.
I wouldn't pursue much with the "tech" that comes to your house. Chances are he doesn't even work for TW. More likely someone that TW contracts out. That was my case. When I starting asking him questions about the Ubee, his response was "Dude, this Ubee is awesome!" This while fielding calls as his girlfriend's baby daddy.
The actual Time Warner employees at the TW office, to their credit, did at least know the difference between DC2 and DC3. And did know that there are Surfboards available. They ordered me one out of the Rochester NY main office which I hope to pick up next week. I will keep you posted on my progress.
One possible solution I've seen using the Ubee's, is calling TW and having them walk you through dumbing down the Ubee as a bridge, and using your own router for your NAT & wireless. This would give you better control over your settings if all the Ubee was doing is passing through the signal.