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Lose s/n when rains

I've been having the same issue for the past few months. Every time it rains my ping goes from 25ms to 200ms and about 5-10% loss. I called GWI and they reset my modem and I reset it too and nothing improved.

How can I check the signal on my end? Westell 2100 or 2200 modem
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»www.speedtest.net/result/1334489205.png

I do not think you have access to that info on those modems
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bruce

reply to braynes
My advice is to take pic. of your outside plant, I believe if all the people start doing this, then something will be done.But perhaps we can not embarrass then that much,they would have to care about the service for that to work.
Bruce

Hello, My name is Erick and I work at GWI. I will contact you to get your issue resolved.

The lines outside are maintained by Fairpoint but we would not ask you to call Fairpoint as you are our customer. I have opened a ticket asking them to look at the splice enclosure. I will send you an email when the ticket is complete. Thank you!

Erick

Thank you for your effort,but I believe fairpoint will not even send a person to the pole, they will send the ticket back ntf and the ticket will be closed.hell they just dropped the network interface and protector on the ground never attaching it the the house at all.
I do not believe from conversations with them, that I am not they account and therefore not there problem. I will put a web cam aimed at the pole and we will see if they even come .
Bruce

Hello, hope your connection issues are resolved after our visit today! Let us know if they are not.

Erick
GWI Support

Good morning Erick

Thanks for the interest, 1st let me say your installer has a great deal of pride in his work and did an excellent job, very good person. second let me say that the end cap is still open the fairpoint person said there was a internal seal and to him there was no reason to reconnect the end cap so he just left it, so I will now sent the pictures and the documents that I have tried everything and fairpoint refuses to repair there plant.( on a side not that closure was disconnected 35 years ago, sense the 70's Verizon used AMP and semen's, the closure is listed in handbook 1,30 and 80, section 100 in all three there is no rain protector in it.
As to your post Just to reassured you that I was going to post that you came ,but you beat me to it instead of an email odd.I will give you an opinion of the improvements Monday or so ,let it rain and the closure fill up and see if it is fixed,

It appears a new pair was swamped out yet the last time I asked for it to be checked I was told it was Perfect,0dd.

But thank you for everything you and gwi has done to provide me with service,It is very apparent you care about your subscribers,I wish fairpoint would live up to basic service but for now Gwi does everything to keep me on line so again a big thinks.

Bruce

Glad we could help. I see we have some rain today and your connection still looks stable. Let us know if you have any trouble.

Erick
GWI Support

It appears to be stable over the weekend rains, so I hope all is well, Thank you for your time and effort.
Bruce

Well It is Tuesday and the s/n is the best I have seen ,thanks again.
Bruce

Bruce, Your signal is looking nice and stable from here too. Glad its working out!

Erick
GWI Support