Pertaining to you problem in yorkville depending were you live is how your fed; Yorkville west down Rt34. has a fiber feed to several lifespan facilities, That's is some what a repeater to your dslam in Yorkville central office downtown by the river. You problem could have been cause by a vp/vc issue between c.o. and the remote terminal. Over all att has reliable service, but demand overwhelming coverage by there tech's. To have a technician to be fluent with T1's, pots lines, ISDN, cell tower support, Fiber Optic lines, and come in some one's home to negotiate possible inpeadences issues is just short of staggering.
Re: Inside perspective
I'm located off Rt. 71 between Rt. 126 and Rt. 47, so I'd guess the fiber comes down Rt. 34 and then down Rt. 47 across the river to the CO. I assume the common duct continues west on Rt. 34 to pick up Plano and Sandwich.
From the feedback I did get from AT&T, it does sound like they messed up the vp/vc settings for the Yorkville CO, as they took out customers all over town, including some located on Rt. 34.
I understand the training and staffing issues - they have a small group of techs, many of whom I've met, who try to get things done. On a botched business DSL install last year they had to call in a tech from Naperville after the local guys unscrambled the pair assignment. The work order assigned a pair from a terminal on the south side of Rt. 34 instead of from the terminal directly behind the business on the north side of the street.