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customer angry

I work at home, well i was working a home until i got let go because of a bad modem i was with clear company they gave me a bad modem i said i want to cancel it they said if you cancel i have to pay 40dollar i said no because its a bad modem they said they will send me another modem and that one was bad to, so i call and told them it was bad and i want to cancel it they said ok they cancel it and told me they was going to refund my money back into my account for 10/2010 until 05/2011 when i call the said they are not refunding my money because i call before my billing date they set me up they didn't till me i need to call after the billing date so i can get my refund back they just told me its going to be in there 5-7 days