dslreports logo
    All Forums Hot Topics Gallery


Search Topic:
share rss forum feed

Fair and Balanced
Katy, TX
·AT&T U-Verse

Renewed at $77 again incl online ($81 w tax)

I called to get the 77+online plan. I went straight to cancellations and I get a guy with a thick indian accent. He finally agreed to charge me $81 with taxes for the radio. Then he says online with be $32 extra.
I argue with him about how until like a year ago it was included and they always renewed me with internet without paying extra. He said he can't just give me things for free.
So I gave him an ultimatum, if his company wanted to keep me as a customer give me $77 incl online or cancel me and it is up to him. He responded that it is not his company and he would rather cancel my service.
I laughed at him saying how can he be talking to me if he does not work there. I eventually hung up.

I called back and got someone with no foreign accent. He gladly added the $77 incl online for a total of $81 with tax. He confirmed that he was activating the online for nothing extra. Did not charge for the royalty fee. I talked to him for less than 5 minutes.

I only use XM a handful times a year for when I travel and maybe sometimes online if I work a saturday.
It is funny at how their system allows their phone reps to do whatever they want, but some choose to be dicks about giving you the same plan you had before.
Your behavior is inconsistent with your desire to be treated like everyone else.


Norwalk, CA
had the same thing happen to me a couple years ago. they wanted to charge a extra fee they said no. i knew they would end up calling me back. 2 months after mine expired they called me back offering $77 a year no extra fees but by then i realized it wasnt even worth that to me. i just dont drive enough plus have ok local radio.