We can certainly handle this for you.
I suggest IM'ing me directly and I'll handle it for you. Given that you've been very "nice" about I'll make sure you're well taken care of. Thanks
I will say that LEC outages a super duper low frequency events. But nothing in this world is 100%.
said by bv12345 :
Pinan... I was just thinking about this and something came to mind. With my previous VOIP provider, I had my regular number ported to them, which I have had for 35 years. Later I added a number, I think they called it a virtual number... but anyhow, it is where you have 2 phone numbers both on the same line with a distinctive ring.
Well, my previous provider never outright admitted this, but I found out through several good sources that they did not pay their bill with one of their CLECS, so I too had the same situation as you. I could make outgoing calls, but I could not receive calls. It was bad situation because my service was out for several days.
I come to find out that my other number, which I rarely used, just for faxes, rang and received a fax. It turned out that number was still working because it was a different CLEC.
What I am thinking here is this... maybe you could ask PP for a second number on a different CLEC. The downside is someone will have to call a different number if this type of situation occurs again. But the upside is that you will be able to receive calls. I would say the chances of 2 CLECS both going down at once is very high odds.
I do not think there is anything 100% fool proof. Even 911 has gone down and they have lots of backups in place.