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traprh

join:2002-10-20
Aztec, NM

Should I be able to use a phone over a dedicated DSL line?

Recently, Qwest installed a new Network interface box at my home and added a "whole house" filter and DSL splitter. The DSL line I have is a separate "home run" to my computer room.

My question is: Should my dedicated DSL line also carry a telephone voice signal? It currently does as I can hook my phone into the DSL jack and still get a tone and call out or receive calls. I thought a "dedicated" DSL line, once split from the phone line, was supposed to allow DSL data only and the phone voice part split or filtered off. Did Qwest install my new network interface box correctly??

My DSL has pretty much been bad, intermittent and very erratic both before and after the box change. It's gotten even more erratic after the box change. I have 3 different modems and all exhibit the same problems with the DSL signal so it's not a modem problem. My "home run" dedicated DSL line has been checked out and it's good. I just don't know if the interface box was installed correctly.

The DSL techs out here in the "boondocks" where I live in New Mexico just don't seem very sharp or motivated to fix a "difficult problem". All seem to be just basic linemen with no "in depth " DSL knowledge or analytical troubleshooting ability. Just the impression I get by talking to them.
--
Phil--4 Corners NM, Qwest DSL, 1.5 service. Win XP (SP2), Core 2 Quad, 3ghz, 4 gig Ram---Single computer, no network. Browsers Firefox and Opera---Don't like or use Internet Explorer


TheMayor

join:2002-05-09

Ok you have to clarify a couple of things first. I get they put a whole house filter, so if you have a voice line, you don't need a filter on the jack.

My 2 questions to you. Do you have a voice line, which also has dsl on it, or do you have a voice line & another line which is strictly dsl (naked dsl)


rims

join:2000-10-22
Phoenix, AZ
reply to traprh

Most splitters are basically low pass filters , meaning they allow signals below either 10 or 4 khz to pass thru them. What they do then is prevent the DSL signal (> 20khz) from bouncing around the rest of the house wiring, and the DSL can only ride on the "dedicated line". This wouldnt prevent the POTS signal (4khz) from going to the DSL jack though.


traprh

join:2002-10-20
Aztec, NM
reply to TheMayor

Thanks for the inputs.

For cscottm: I am supposed to have a separate voice line with no DSL and a separate DSL line (naked DSL). But I can get phone/voice service on both lines but DSL on only one. At times, when I'm on the internet and the phone rings, my DSL connection drops out. Didn't think an incoming phone call was supposed to affect a dedicated, split off DSL line.

I have a computer room I added on after my home was built. I added a "home run" phone cable from the network interface box to this room addition and connected it to two separate phone jacks, one for the phone and one for DSL. It wasn't part of the basic in home phone wiring and it basically ran parallel to my home phone wiring.

I'm still not convinced that Qwest has the new network interface box/splitter/home filter connected properly as my DSL service has pretty much gotten worse since they did the work.
--
Phil--4 Corners NM, Qwest DSL, 1.5 service. Win XP (SP2), Core 2 Quad, 3ghz, 4 gig Ram---Single computer, no network. Browsers Firefox and Opera---Don't like or use Internet Explorer


rims

join:2000-10-22
Phoenix, AZ
reply to traprh

said by traprh:

I added a "home run" phone cable from the network interface box to this room addition and connected it to two separate phone jacks, one for the phone and one for DSL

Do you have a phone connected to a jack on the wiring that is your home run?

traprh

join:2002-10-20
Aztec, NM

Rims: In the home run cable from my network interface box to my computer room, there are 8 wires. Two are connected to a phone jack and two are connected to a DSL jack. The other 4 are unused. A phone is connected to the phone jack and a DSL modem is connected to the DSL jack. I can use the phone on either jack but the DSL only works on the DSL jack. The Qwest technician said that the phone phone wires were split off from the DSL wires.

Seems like I get my best connectivity and speeds in the mornings after I go out and disconnect the Qwest side of the phone line coming into the network interface box (keep it disconnected for about 30 seconds) and then plug it back in. This process works 100% of the time. I can't get the same results by disconnecting inside of my computer room or rebooting the modem. Strange.
--
Phil--4 Corners NM, Qwest DSL, 1.5 service. Win XP (SP2), Core 2 Quad, 3ghz, 4 gig Ram---Single computer, no network. Browsers Firefox and Opera---Don't like or use Internet Explorer



WiFiguru
To infinity... and beyond
Premium
join:2005-06-21
Irvine, CA
Reviews:
·DSL EXTREME
reply to traprh

DSL Filter/NID splits incoming line into two pair.

DSL rides on one pair, phone rides on the other.

While the phone will work on the DSL line/pair, if used during operation of DSL, it could and usually will knock out the DSL modem (modem will lose sync, and attempt to re-sync)

Have you tried to plug your modem in directly to the NID? If your issues stop once plugged into the NID, then that shows that your home wiring is bad.


traprh

join:2002-10-20
Aztec, NM

WiFiguru: Thanks for the comments. My modem is basically plugged directly into the network interface box as it is a separate "home run" line from the network interface box and runs directly to my computer room. It's not a part of my in home phone wiring. It has been checked out "throughly" by Qwest and they said that the problem is on their end not mine.

But several times in the past, I have taken a separate "long" phone cord and connected my modem directly to the Network box. That doesn't correct the problems. I still get DSL disconnects and very erratic variations in speed. It's a Qwest problem that they won't or haven't been able to fix.
--
Phil--4 Corners NM, Qwest DSL, 1.5 service. Win XP (SP2), Core 2 Quad, 3ghz, 4 gig Ram---Single computer, no network. Browsers Firefox and Opera---Don't like or use Internet Explorer


CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to traprh

Hi,

Sorry to hear about the line issues you are having I would be happy to have a local specialist check your line and call to help. Please email me your account/contact numbers talktous@qwest.com Attn Corey

Thanks,

Corey Tidwell
talktous@qwest.com Attn. Corey
Talk To Qwest Team