[Rant] Screwed by Verizon Sales Rep and Company
Last year I called Verizon to cancel my voice service. They asked why I was leaving because I had been a customer for such a long time. I told them about a offer I received from Charter Communications - Telephone, Internet and TV for 59.99 per month. They said 'please don't leave, we can meet that price' Okay let me see a letter stating that you will do that (I requested a letter because I knew their OPs. I use to work for Verizon and cheating customers is greatly rewarded).
They did Jack up my bill two months later from 54.99 to 109.99. I contacted them explained the offer that was sent to me, they asked for proof, I sent it to them and they said sorry everything will be okay now.
I continued service with them until 10-22-10. That is the day I canceled my service.
Here it is June 2011 and Verizon reported and open account to my credit bureau saying I have a balance of 290.00.
I contacted them to find out what this is for. I have a billing statement that shows a zero balance in fact I also have a credit (which they never sent to me) and I have a receipt showing that I have returned their equipment. So what is this charge for?
The sales rep that made the deal with me and wrote the letter spelling out the terms did not have the write to do so, so eight months after not having service with them they have decided that I owe them. The PUC says this is not right and they will look into it. Verizon doesn't care.
When I worked with them they would send out billings that contained "Misc" charges every once in awhile. These charges would be 5.99. The thought process is that you send out 500,000 bills with this 5.99 charge on it. That's 2,995,000 in additional revenue for a simple entry on that months billing cycle. Let's say that 2-3% of customers catch this "error", oh we're sorry let us credit that to you. Verizon still makes 2,905,150. That is just a small example. The scam they pull on their corporate clients are even worse. ie; Billing Kaiser Permanente 10,000 per month for a technical writer that the executives at VZ figure would not be noticed as an unfilled position. Well Kaiser did find out but not for eight months. ooops. VZ wireless overcharges Volt Services over 20,000 per month in which they had to hire a person on staff just to audit and request credits from VZ for each billing inaccuracy.