said by ryan621:
However even at "business class" our cable modem service is no where near as reliable as I would like.
In addition to tschmidt
In the quoted text regarding your service reliability, with whatever issues you're having, at the Business level, have you tried contact Charter tech support? Just for reference there's an Charter HSI forum
for member-to-member assistance; then there's the »/forum/char ··· erdirect
forum which provides a private (forum secured) member-to-tech
(official Charter techs) assistance.
Give those a try.