Thanks for replying and not going off. I'll re-neg my comment about being under 18, because this does show that you're an adult by not totally attacking me. Its appreciated.
I guess I must have scanned over the part about the two connections.Its just your post was very long (and my ADDish mind I have), I skipped it. I do apologize. But great, you and I have the same configuration then.
I *AM* trying to help, as i know its frustrating. I'd be pretty upset too if Comcast was all I could get in my area, and it didnt work.
And yeah essentially, Comcast *IS* all I can get in my area, even though I live very close to Boston. Verizon has stuck its middle finger at city hall and we are not getting FiOS (unless you live in the illegally-wired Overlook Ridge Apartments), and VZ is no longer accepting DSL service request orders. VZ is angry at my town because the city tried to force Verizon to shut off half of Overlook Ridge (This is a very large Apartment complex that sits on 2 town lines). This is because in Mass (and with most of New England), your incumbent cable operator is selected by your town, and VZ wired up the revere half of complex without asking the city (Its a BIG no no). So we have orange fibre cables strung all thru town just dangling there. Just a lovely sight.
(and of course I live in the one spot in Revere where I would get horrible service from Sprint/Clear, yet I am 2 mins from US Route 1 (major highway) *grumble*)
But I digress.
If its clearly not the inside wiring, it must be somewhere on your street. The hard part is getting comcast's attention.
Sometimes I forget and I live in a "New England Cable Bliss" bubble. Again not touting Comcast, but thanks to their predecessors, New England has one of the best cable networks in the nation, so I rarely have problems with local service. Most of my issues come from Comcast corporate (Prices, Media Stuff, corporate slimeyness, dns outages, mail outages, etc), and not with the actual local service itself. But In my 10+ years on this board, I've determined that depending on where you live in the US, will predict the type of service you have. I have friends across the US that all have Comcast. Some have good things to say, some have bad things to say. It all depends on where they are. Sadly you're in a crappy area.
My roommate often says New England is its own unique setup for Comcast, since unlike most areas, we still have "Cable Offices" where you can drop/swap/pick up/off equipment, make payments, yell at someone in person. Of course many of these people live right up the street so when you make a complaint its heard, things get fixed quickly. I guess Comcast New England cares. Again I hate Comcast, but as far as the service its actually pretty good
If you were here in New England, I'd say call or visit your local office. But since you're not here, and I doubt the there is a local office since my roommate says most local offices elsewhere are gone now (except New England), I'd then say call your town or your state's PUC (Public Utilities Commission) Or some agency that deals with telecommunications in your town or state and file a complaint (I am sure there is a way to file one).
And of course it if really means that much to you, and you feel you really have been wrong'd, go hire a lawyer. You've well documented your service issues, (this whole threat!) and really just "go there' with an attorney. Sadly, it will take that to get them to listen.
Its just sad because when Comcast does work (as it does well for me here in Mass) Its great and fast.
:-/ I wish you the best of luck.