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mob
On the next level..
Premium
join:2000-10-07
Reviews:
·SureWest Internet

1 recommendation

Cramming and Slamming

It's amazing how much money companies can make by adding a $1.99 charge to unsuspecting customers bills'. In some cases the charges can be on a bill for years without the customer knowing until they read over their bill line by line.

Of course, the more modern version are "premium text" scams.


openbox9
Premium
join:2004-01-26
Germany
kudos:2

I guess consumers should review their bills prior to paying them



Camelot One
Premium,MVM
join:2001-11-21
Greenwood, IN
kudos:2

1 recommendation

said by openbox9:

I guess consumers should review their bills prior to paying them

You are assuming customers still GET a bill before they are auto-charged. A lot of these smaller phone companies take your credit card number, auto bill you, and if you are lucky you get a summary bill via email, after you've been charged for it.
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openbox9
Premium
join:2004-01-26
Germany
kudos:2

Then I guess the easy solution is to not do business with them. I've never been charged for a service prior to receiving a bill (hardcopy or electronic), nor will I ever allow it to happen.



Corehhi

join:2002-01-28
Bluffton, SC

1 recommendation

reply to openbox9

said by openbox9:

I guess consumers should review their bills prior to paying them

I have a bunch of taxes/fees on my mine and how would I know which ones are real??? If I go ask the phone company they'll just say it's a tax or what ever that they have to put on the bill. I think the solution should be that phone and cable companies have to by law just give you one straight up price with all taxes/fees/whatever included.

I can tell you my local phone company offers a $99 deal for local, long distance, 5 meg internet and basic cable. Extra charges are about $18 which in my book is 18% over the stated price, not exactly a small amount over.

openbox9
Premium
join:2004-01-26
Germany
kudos:2

said by Corehhi:

I have a bunch of taxes/fees on my mine and how would I know which ones are real???

Read the back of your statement or call a CSR and ask. The CSR (at least the ones I've spoken with) will go line by line through your bill.
said by Corehhi:

I think the solution should be that phone and cable companies have to by law just give you one straight up price with all taxes/fees/whatever included.

I agree.