|reply to TSI Martin |
Re: Activation delay
I need your advice on this issue, what to do ?
I was looking for a service for a reasonable download of data and speed, when ON RFD I saw praisement for teksavvy.( I forgot to mention I was with ROBBERS) I cancelled my services with this Bxxxxxxd with 30 days advance notice and was confirmed by this Piece of XXXX 11TH JUNE that my services will be cancelled. Then I called TS to get the new connection. As reading on this forum there were so many members who have written the waver of CONNECTION charges 49 dollars but I was not luckey to get it waved off BY Ts. They said (TS) will connect me on 12 june with the cable internet service. That day never happened in my life till now. Everyday calling TS , different CSR, TSR, narrating different lucrative storys could not solve the issue. Two days before one TSR was online with me and he said they cannot do something untill BXxXXXXD ROBBERS will provide the provisioning of the modem at his end. When ROBBERS cancelled my serviced I took my customer no. and cancellation confirmation no. from them, even on 11th june ( two confrimation nos. that my modem is free from this ugly guy). I provided these numbers to the CSRs several times and YOu know what ROBBERS says I am not in HIS data base ( mac/serial #)and they cannot provision the medem. And even they physically removed the cable from the box from outside of my appartment's box. Because there were no lights on modem for three days now since yesterday I can see the ONline lights on the modem, very starange !!!!
Now when I call TS they just narrate one story that ROBBERS TECH will come to my place to install new modem and Its not happening. TS CSR doesnot look llike very knowledgeable , they just read the scripts,. They dont have any phonic contact with ROBER but just an email, they send it and say wait for 48 hours for reply from them.. Now almost 10 days passed on and I have no clue what to do. I believe on RFD these guys TS are being promoted and all customers like us just wasting our time and enery and getting frustration only.
I need your advice "what to do now" ? should I cancell my order ? or still should be getting more frustration ?
Most of these issues can be diffused easily if a TSI employee takes personal ownership of the ticket at hand- and not leaving the customer stranded. Even if there are screw ups, to know someone is seeing it through smooths things over. TSI Martin seems to be doing that here. We need to see more of this.
That is exactly what we are doing. We realize that there are some issues that need to be worked out and we are committed to doing just that. I'm not saying this is going to be overnight, of course like anything else, it will take time to adjust and smooth over, but working together, we will get there.
We are in the process of implementing some new procedures to track these issues in an effort to avoid them in the future. We pride ourselves on our customer support and will admit we do make mistakes. Our number one priority is our customers, even though sometimes it doesn't feel that way. We're all on the same team.
TSI Joel - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )