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This is a sub-selection from Activation delay


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to alee7

Re: Activation delay

If you would please post in the »TekSavvy Direct Forum, I'll have a look at this.

Martin
--
TSI Martin - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )

camelot

join:2008-04-12
Whitby, ON
Reviews:
·Start Communicat..
·TekSavvy Cable
Most of these issues can be diffused easily if a TSI employee takes personal ownership of the ticket at hand- and not leaving the customer stranded. Even if there are screw ups, to know someone is seeing it through smooths things over. TSI Martin seems to be doing that here. We need to see more of this.


TSI JoelM
Premium
join:2011-04-22
kudos:6
Hi,
That is exactly what we are doing. We realize that there are some issues that need to be worked out and we are committed to doing just that. I'm not saying this is going to be overnight, of course like anything else, it will take time to adjust and smooth over, but working together, we will get there.
We are in the process of implementing some new procedures to track these issues in an effort to avoid them in the future. We pride ourselves on our customer support and will admit we do make mistakes. Our number one priority is our customers, even though sometimes it doesn't feel that way. We're all on the same team.

Thank you,
--
TSI Joel - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
« Leave everthing to experts
This is a sub-selection from Activation delay