That is exactly what we are doing. We realize that there are some issues that need to be worked out and we are committed to doing just that. I'm not saying this is going to be overnight, of course like anything else, it will take time to adjust and smooth over, but working together, we will get there.
We are in the process of implementing some new procedures to track these issues in an effort to avoid them in the future. We pride ourselves on our customer support and will admit we do make mistakes. Our number one priority is our customers, even though sometimes it doesn't feel that way. We're all on the same team.
TSI Joel - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )