| ViaTalk = CRAP NetTalk=WIN & Bill is $100/yr less I have been a ViaTalk customer for 3 years. At the time, I thought the service was ok, and the price was great.
This week I switched from ViaTalk to NetTalk.
You purchase the NetTalk PAP for $70 and it includes 1 year of service. After that it is $30 per year.
After a week of service switching from ViaTalk to NetTalk, it feels like the ViaTalk service was COMPLETE CRAP.
Now, calls are crystal clear, and people think I switched to a Land Line.
With NetTalk I get free calls to US and Canada and 5000 minutes per month.
The best part is, I ordered NetTalk through Walmart, which came with free Site to Store shipping, and paid an additional $10 for a 2 year extended warranty through Walmart.
By the way, ViaTalk with charge you a $50 fee to return the PAP, and they will only reimburse you if they receive the PAP and the condition is to their satisfaction.
Although it is in the terms of service, the CSR failed to inform me of this a month ago when I called and asked for explicit instructions on how to cancel my account before the Renewal Date.
Lets just say I'm NEVER going back to ViaTalk!
PS- NetTalk requires 756k down and 128k up for service
I believe that is equivalent to AT&T DSL Lite speeds
I am so happy I made the switch! |
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| Everyone has different experiences with a VOIP vendor. Right now ViaTalk works for me but I am not tethered to them for life. Glad to hear you are happy with NetTalk. |
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| reply to BMWGuinness
said by BMWGuinness:I have been a ViaTalk customer for 3 years. At the time, I thought the service was ok, and the price was great.
This week I switched from ViaTalk to NetTalk.
You purchase the NetTalk PAP for $70 and it includes 1 year of service. After that it is $30 per year.
After a week of service switching from ViaTalk to NetTalk, it feels like the ViaTalk service was COMPLETE CRAP.
Now, calls are crystal clear, and people think I switched to a Land Line.
With NetTalk I get free calls to US and Canada and 5000 minutes per month.
The best part is, I ordered NetTalk through Walmart, which came with free Site to Store shipping, and paid an additional $10 for a 2 year extended warranty through Walmart.
By the way, ViaTalk with charge you a $50 fee to return the PAP, and they will only reimburse you if they receive the PAP and the condition is to their satisfaction.
Although it is in the terms of service, the CSR failed to inform me of this a month ago when I called and asked for explicit instructions on how to cancel my account before the Renewal Date.
Lets just say I'm NEVER going back to ViaTalk!
PS- NetTalk requires 756k down and 128k up for service
I believe that is equivalent to AT&T DSL Lite speeds
I am so happy I made the switch!
While I am also a former VT customer that had horribile experiences over several years before I switched to another voip provider, I would caution anyone reading the OP switch after only a week of service with Nettalk....
When I switched from VT to Voipo, ALL of my problems I was experiencing that with VT were solved (VT kept blaming on my ISP, my router, my wiring, etc)
Last year I purchased a NetTalk Duo only because it was so inexpensive that I wanted it as a back up number and to use it for faxing. The Duo works pretty good most of the time. It will lose registration from time to time and will need to be power cycled (annoying for me is that the light will showo it is regisetered UNTIL you go to make a call and it will light red indicating that it is not registered) Calls to customer service have not had any resolution for this issue to be fixed. There is a new firmware update that some have said resolves this but I was not able to convince customer support to push the update to my Duo.
Two weeks ago my Duo failed and my replacement(covered under warranty) came on Friday just before we were leaving to go camping... When I get back this morning I am hoping to find the new Duo was shipped with the new firmware. |
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 Agrajag
join:2005-04-04
Cherry Hill, NJ | reply to BMWGuinness
I see a lot of major differences here.
Customer service seems to be less available.
The feature set is nowhere near what ViaTalk offers (and I use a lot of those features).
I've been with ViaTalk for several years now with two distinct numbers so I pay double what most do and it's still a bargain over what I was paying Verizon before.
That said I still have issues now and again. The biggest remaining one for me is that many inbound calls I simply cannot answer initially. The phone will ring. I see it's my wife. I pick up the phone. Nothing.
Any look at my bill shows dozens of these 10 second calls. Support wanted to try to address it but it happens intermittently so any time we'd try to make it happen we couldn't.
If that went away for me I'd be virtually problem-free. Any other issue has been minimal and, frankly, their support staff is so approachable that I'd be hard-pressed to go anywhere else. |
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Reviews:
 ·ViaTalk
 ·Verizon Online DSL
| said by Agrajag:The feature set is nowhere near what ViaTalk offers (and I use a lot of those features). IF I wanted to switch to NetTalk this would have been what I wanted to know first. |
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 unknvoipRIP goosePremium
join:2006-07-25
Rochester, NY
kudos:1
·ViaTalk
| reply to BMWGuinness
Two years ago the OP claimed to be working at or running a startup ISP looking to offer VoIP service through a reseller program:
»Startup ISP wanting to offer VOIP
It appears they discounted using VT, but were considering some others at the end of the thread.
Forgive me if I am misreading this, but it sort of looks suspicious when an ISP/VoIP reseller is here complaining about a potentially competing service. |
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| Actually, I never ended up offering VOIP services because I couldn't find a VOIP clear enough or inexpensive enough to resell.
There was ALWAYS static on the line no matter which VOIP provider I tested.
I ended up using ViaTalk for my main VOIP line for private use, and never for reseller use. But I was never satisfied with their service enough to justify reselling it, plus VTWhite was pretty much useless unless you purchased it and THEN found out what you got. I never pulled the trigger on VTWhite. |
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unknvoipRIP goosePremium
join:2006-07-25
Rochester, NY
kudos:1 | Thanks for the clarification. |
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Reviews:
·ViaTalk
| reply to Agrajag
said by Agrajag:That said I still have issues now and again. The biggest remaining one for me is that many inbound calls I simply cannot answer initially. The phone will ring. I see it's my wife. I pick up the phone. Nothing.
fwiw: I had, what sounds like, same issue. Became worse. Used the Set forward feature & used Internet Forwarding to send all calls to my SIP URI, thus bypassing the VT Upstream provider. It worked and a very competent VT Support agent (Steve) submitted a ticket to that provider and issue resolved in 1-2 days - he ran a test to my number while I was on line2 which confirmed the cause. |
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Reviews:
 ·Comcast
·CenturyLink
·ViaTalk
·EarthLink
| reply to Luv2Camp
said by Luv2Camp 
. . . with VT were solved (VT kept blaming on my ISP, my router, my wiring, etc) . . .
VoIPO will too if they can not easily figure it out. |
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| Vonage did the same thing to me... it just happened to be my router was a bad one, but they didn't know that, they blamed my isp and other things... |
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Reviews:
·Comcast
·CenturyLink
·ViaTalk
·EarthLink
| Same here with Vonage. They all seem to start finger pointing at you and yours when they can't figure it out or it's either too big or small for them to bother with.
But I know my set up/network is just fine (we're a tech family and I use to work for Qwest and still have my "inside" tech support from them) and that I did not have the issues that I am having with my current provider with previous VoIP providers (Vonage and ViaTalk) . . . surprisingly. |
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