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yragha
I'M Stuck In The 80's
Premium Member
join:2002-05-08
Pasadena, TX

yragha

Premium Member

How do I tell if it's my modem or my router or...

Comcast that is dropping the connection?

I have the SB6120 and went without a hitch for the first 3 months but in the last 3 days I've had no connection twice.

I unplugged the modem and got back online, would this point to the modem?

Is their a way to prevent this or help pinpoint the issue?

Thanks
ExoticFish
join:2008-08-31
Zebulon, NC

ExoticFish

Member

»Comcast High Speed Internet FAQ »How To Get Help!

baineschile
2600 ways to live
Premium Member
join:2008-05-10
Sterling Heights, MI

baineschile to yragha

Premium Member

to yragha
plug in the modem directly, and use it. If it works fine, its the router. If its not working, its the modem.

there are a variety of issues, follow the previous post to start.

NOCTech75
Premium Member
join:2009-06-29
Marietta, GA

NOCTech75 to yragha

Premium Member

to yragha
Have you looked at the logs on the 6120?