| internet service with xplornet Our internet service from the beginning has been very expensive and very slow. They charged a 600 dollar fee for hook up and 135 a month after, and we could go hours without internet. Phoned them several times, they came in and charged us another 400 for something else, still no good. Finally, they checked our modem and said it was only working at 46 percent, and the warranty had run out. 250 for a new modem, or 125 and sign up for another 2 years. I said forget it. They forwarded it to their "Loyalty department". Still didn't hear anything. Phoned again and cancelled service. The next month, another 135 on my bill. And, they want 220 for cancellation. They are such a rip-off outfit, and I hope they go under. The technician they sent couldn't even set up our Mac, said "I don't speak Mac", so we still can't use that computer. Why are the credit card companies protecting thieves like this, they won't touch it if there is a contract. Even if I cancel my card, I will still get a bill. And, I just met a neighbour with similar problem, we are all fit to be tied!!! |
