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Lexington, SC

Has anyone else tried to call the customer service number?

Seems like it is flooded. The one time that I was able to get in queue it stated there was a 14 minute hold time. Most of the time it just said to call back later due to excessive call volume.

I was curious if they were cutting any deals for retention?

I have had the Blockbuster By Mail for years. They have changed rates, coupon perks, in-store exchange limits, etc. They have never touched my rate or cut any of the perks (unlimited in-store exchanges, two DVD or game rental coupons a month- Still $19.99).

Netflix should at least grandfather existing customers.