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mulv81

join:2011-07-14
Hamilton, ON

DSL Service Disconnect at precice 15 minute intervals

Hello,

I'm having a problem with the PPP disconnecting every 15 minutes on the dot.

I had a certified Bell technician inspect my line for faults, and he even inspected the main connection box in my neighborhood but he told me everything is working as expected, it appears to be either my service or my equipment that is causing the problem.

I am currently hosted on Distributel/3WEB/CIA DSL Service in Hamilton, Ontario, Canada. I contacted them about this issue several times and they've told me that everything appears to be fine on their end and that it is probably my equipment. I decided to buy a new modem/router at my local computer store just to be sure.

I'm now using a TP-LINK 8950ND Modem/Router Combo. The firmware is up to date. The modem has been cold restarted several times, including full reset and reconfiguration, yet the problem still appears to be happening.

I will post a recent log of my router activity and reveal the disconnections to you in hope to find a solution:

Jul 14 15:08:56 syslog emerg BCM96345 started: BusyBox v1.00 (2010.07.01-01:29+0000)
Jul 14 15:10:14 daemon crit pppd[20176]: Clear IP addresses. PPP connection DOWN.
Jul 14 15:10:20 daemon crit pppd[20176]: PPP server detected.
Jul 14 15:10:20 daemon crit pppd[20176]: PPP session established.
Jul 14 15:10:21 daemon crit pppd[20176]: PPP LCP UP.
Jul 14 15:10:21 daemon crit pppd[20176]: PPP LCP UP.
Jul 14 15:10:22 daemon crit pppd[20176]: Received valid IP address from server. Connection UP.
Jul 14 15:11:46 user alert kernel: Intrusion -> IN=ppp_0_0_35_1 OUT= MAC= SRC=98.244.237.193 DST=209.197.169.27 LEN=52 TOS=0x00 PREC=0x00 TTL=114 ID=18549 DF PROTO=TCP SPT=62375 DPT=26242 WINDOW=8192 RES=0x00 SYN URGP=0
Jul 14 15:11:49 user alert kernel: Intrusion -> IN=ppp_0_0_35_1 OUT= MAC= SRC=98.244.237.193 DST=209.197.169.27 LEN=52 TOS=0x00 PREC=0x00 TTL=114 ID=19191 DF PROTO=TCP SPT=62375 DPT=26242 WINDOW=8192 RES=0x00 SYN URGP=0
Jul 14 15:11:55 user alert kernel: Intrusion -> IN=ppp_0_0_35_1 OUT= MAC= SRC=98.244.237.193 DST=209.197.169.27 LEN=48 TOS=0x00 PREC=0x00 TTL=114 ID=20136 DF PROTO=TCP SPT=62375 DPT=26242 WINDOW=8192 RES=0x00 SYN URGP=0
Jul 14 15:19:34 user alert kernel: Intrusion -> IN=ppp_0_0_35_1 OUT= MAC= SRC=60.173.10.27 DST=209.197.169.27 LEN=40 TOS=0x00 PREC=0x00 TTL=111 ID=256 DF PROTO=TCP SPT=12200 DPT=27977 WINDOW=8192 RES=0x00 SYN URGP=0
Jul 14 15:25:21 daemon crit pppd[20176]: Clear IP addresses. Connection DOWN.
Jul 14 15:25:21 daemon crit pppd[20176]: Clear IP addresses. PPP connection DOWN.
Jul 14 15:25:27 daemon crit pppd[20176]: PPP server detected.
Jul 14 15:25:27 daemon crit pppd[20176]: PPP session established.
Jul 14 15:25:27 daemon crit pppd[20176]: PPP LCP UP.
Jul 14 15:25:28 daemon crit pppd[20176]: PPP LCP UP.
Jul 14 15:25:49 daemon err pppd[20176]: User name and password authentication failed.
Jul 14 15:25:55 daemon crit pppd[25004]: PPP server detected.
Jul 14 15:25:55 daemon crit pppd[25004]: PPP session established.
Jul 14 15:25:55 daemon crit pppd[25004]: PPP LCP UP.
Jul 14 15:25:55 daemon err pppd[25004]: User name and password authentication failed.
Jul 14 15:26:00 daemon crit pppd[25138]: PPP server detected.
Jul 14 15:26:00 daemon crit pppd[25138]: PPP session established.
Jul 14 15:26:00 daemon crit pppd[25138]: PPP LCP UP.
Jul 14 15:26:00 daemon err pppd[25138]: User name and password authentication failed.
Jul 14 15:26:07 daemon crit pppd[25272]: PPP server detected.
Jul 14 15:26:07 daemon crit pppd[25272]: PPP session established.
Jul 14 15:26:07 daemon crit pppd[25272]: PPP LCP UP.
Jul 14 15:26:08 daemon crit pppd[25272]: PPP LCP UP.
Jul 14 15:26:20 daemon err pppd[25272]: User name and password authentication failed.
Jul 14 15:26:30 daemon crit pppd[25438]: PPP server detected.
Jul 14 15:26:30 daemon crit pppd[25438]: PPP session established.
Jul 14 15:26:30 daemon crit pppd[25438]: PPP LCP UP.
Jul 14 15:26:31 daemon crit pppd[25438]: PPP LCP UP.
Jul 14 15:26:32 daemon crit pppd[25438]: Received valid IP address from server. Connection UP.
Jul 14 15:33:33 user alert kernel: Intrusion -> IN=ppp_0_0_35_1 OUT= MAC= SRC=69.86.126.204 DST=174.138.194.14 LEN=64 TOS=0x00 PREC=0x00 TTL=52 ID=14332 DF PROTO=TCP SPT=46462 DPT=17726 WINDOW=65535 RES=0x00 SYN URGP=0
Jul 14 15:36:21 user alert kernel: Intrusion -> IN=ppp_0_0_35_1 OUT= MAC= SRC=69.86.126.204 DST=174.138.194.14 LEN=64 TOS=0x00 PREC=0x00 TTL=52 ID=36576 DF PROTO=TCP SPT=34706 DPT=17726 WINDOW=65535 RES=0x00 SYN URGP=0
Jul 14 15:36:21 user alert kernel: Intrusion -> IN=ppp_0_0_35_1 OUT= MAC= SRC=69.86.126.204 DST=174.138.194.14 LEN=64 TOS=0x00 PREC=0x00 TTL=52 ID=59425 DF PROTO=TCP SPT=47814 DPT=17726 WINDOW=65535 RES=0x00 SYN URGP=0
Jul 14 15:40:21 user alert kernel: Intrusion -> IN=ppp_0_0_35_1 OUT= MAC= SRC=69.86.126.204 DST=174.138.194.14 LEN=64 TOS=0x00 PREC=0x00 TTL=52 ID=34378 DF PROTO=TCP SPT=38604 DPT=17726 WINDOW=65535 RES=0x00 SYN URGP=0
Jul 14 15:40:21 user alert kernel: Intrusion -> IN=ppp_0_0_35_1 OUT= MAC= SRC=69.86.126.204 DST=174.138.194.14 LEN=64 TOS=0x00 PREC=0x00 TTL=52 ID=35660 DF PROTO=TCP SPT=48120 DPT=17726 WINDOW=65535 RES=0x00 SYN URGP=0
Jul 14 15:41:32 daemon crit pppd[25438]: Clear IP addresses. Connection DOWN.
Jul 14 15:41:32 daemon crit pppd[25438]: Clear IP addresses. PPP connection DOWN.
Jul 14 15:41:38 daemon crit pppd[25438]: PPP server detected.
Jul 14 15:41:39 daemon crit pppd[25438]: PPP session established.
Jul 14 15:41:39 daemon crit pppd[25438]: PPP LCP UP.
Jul 14 15:41:39 daemon crit pppd[25438]: PPP LCP UP.
Jul 14 15:41:40 daemon crit pppd[25438]: Received valid IP address from server. Connection UP.
Jul 14 15:41:45 user alert kernel: Intrusion -> IN=ppp_0_0_35_1 OUT= MAC= SRC=41.202.104.205 DST=209.197.163.94 LEN=48 TOS=0x00 PREC=0x00 TTL=110 ID=8589 DF PROTO=TCP SPT=54790 DPT=21519 WINDOW=8192 RES=0x00 SYN URGP=0
Jul 14 15:41:46 user alert kernel: Intrusion -> IN=ppp_0_0_35_1 OUT= MAC= SRC=213.154.85.35 DST=209.197.163.94 LEN=48 TOS=0x00 PREC=0x00 TTL=108 ID=11616 DF PROTO=TCP SPT=33323 DPT=21519 WINDOW=65535 RES=0x00 SYN URGP=0
As expected it just disconnected again on schedule. The next disconnect will be at 15:56:40 on the dot. This is very frustrating for me, I tend to download, watch Streaming and VOD websites such as YouTube, and playing multiplayer games frequently.

Here is the device info and settings:
Device Info

Firmware Version: 1.2.0 build 100701 Rel.36056n
Hardware Version: W8950ND v1 00000000

This information reflects the current status of your DSL connection.

Line Rate - Upstream (Kbps): 512
Line Rate - Downstream (Kbps): 3008
LAN IP Address: 192.168.1.1
Default Gateway: 206.80.253.235
Primary DNS Server: 206.80.254.68
Secondary DNS Server: 206.80.254.4
Date/Time: Thu Jul 14 15:48:16 2011

Statistics -- ADSL

Mode: G.DMT
Type: Fast
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 30.1 25.0
Attenuation (dB): 7.0 5.0
Output Power (dBm): 12.1 2.1
Attainable Rate (Kbps): 12576 1292
Rate (Kbps): 3008 512
K (number of bytes in DMT frame): 95 17
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 1 1
D (interleaver depth): 1 1
Delay (msec): 0 0

Super Frames: 2873830 2873733
Super Frame Errors: 0 0
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 346594979 0
Data Cells: 22073219 0
Bit Errors: 0 0

Total ES: 0 0
Total SES: 0 0
Total UAS: 14 0
Any assistance would be greatly appreciated. Thank you!

Mike