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nitzan
Premium,VIP
join:2008-02-27
kudos:8
reply to yahoo2003

Re: Classic REVENGE REVIEW.

said by yahoo2003:

you called a long time customer with a single month 3500min/mo as "abuser".

I have never used the word "abuser". I don't think what you did was abuse. But we did end up losing over $100 on your account because of your wife's business increase. I am glad that her business is going well but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

You claim that we changed the terms on you but that is not true. The only thing that changed is the number of minutes allowed was decreased from 3000 to 2000. As a very active member of this forum I'm surprised you didn't see the thread discussing this. But let's assume for a second that you didn't know it was decreased: you've used 3500 minutes on a DID that was CLEARLY marked as 3000 minutes at the time you purchased it. It was clearly stated on the website and the only way you could miss it is if you IGNORED it. So even if we were to stick to the initial 3000-min limit you'd still be charged an overage fee - just a few bucks lower.

I'm amazed you'd go to such lengths to hurt our business for $15 (or actually just $10 when you consider you'd be charged $5 according to the original 3000-minute limit). Karma is a bitch though. Good luck with your wife's business....

P.S. It's funny how you were satisfied with our quality, customer service, etc. while we were providing you service below our cost. But now all of a sudden you claim you had poor service, bad quality, etc. - you are lying to make a point and hurt our business. I guess for you the end does justify the means.


Arne Bolen
Happy Anveo customer
Premium
join:2009-06-21
Cyberspace
kudos:4
Reviews:
·Anveo
·voip.ms
said by nitzan:

but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

IMHO a provider should never look the other way when the limit is passed. Always automatically charge for overage minutes even if it is only a couple of minutes.

As F9 don't use wordings like "unlimited", all plans are clearly marked with the number of minutes included, I can't see any problem with automatic charging of overage minutes.

I suggest you change the text at »www.future-nine.com/plans.html to:

Free INCOMING Minutes:2000
Usage over the limit included are charged at $0.0xx per minute.


That way it will be even more clear.
--
iNum +883 5100 XXXX XXXX - Anveo - Localphone - VoIP.ms - Rebtel - Callcentric - PBXes - MAXroam - Linksys IP Phone SPA962 - Gigaset S685IP - Ubuntu Linux 11.04

yahoo2003

join:2007-11-02
Mclean, VA
Reviews:
·callwithus
·Anveo

2 edits
said by Arne Bolen:

said by nitzan:

but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

IMHO a provider should never look the other way when the limit is passed. Always automatically charge for overage minutes even if it is only a couple of minutes.

As F9 don't use wordings like "unlimited", all plans are clearly marked with the number of minutes included, I can't see any problem with automatic charging of overage minutes.

I suggest you change the text at »www.future-nine.com/plans.html to:

Free INCOMING Minutes:2000
Usage over the limit included are charged at $0.0xx per minute.


That way it will be even more clear.

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

By industrial standard, if customers are not notified term charges by writing or emails , they should stay with rate/limit at time of signing up, e.g, those customers with $1/mo DID offers should not pay $5/mo or $6/mo posted on web site from time to time.

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

An Anveo customer was charged for over limit for that day, he posted, that did not become a big issue.

CallCentric notified a residential customer for using 5000+min/mo without charging that customer first.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

By industrial standard, provider can't charge customer with un-published rate.

As he stated "he decide" how much to charge. If I had more than $15 in my account, he could have charged me for much more than $15 such as $100 "administration fee" as he said. That's why I said F9 can't be trusted.

I don't have time to respond F9 CEO today, but I'll.

yahoo2003

join:2007-11-02
Mclean, VA
Reviews:
·callwithus
·Anveo
reply to nitzan
said by nitzan:

But we did end up losing over $100 on your account because of your wife's business increase. I am glad that her business is going well but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.

(1). You said many times "I am glad that her business is going well" how did you know my "wife's business going well"?

(2). You said many times "we did end up losing over $100 on your account". We paid either $15 or $20/mo for a $5 DID and a PAYG plan (I have PAYPAL receipts), how did you loss over $100 over my account with only one month 3500min and 2 months over 2000 min/mo? If a customer cost you, why didn't you notify the customer as all other reputable providers do?

Don't blame customers for loosing money, think about the ways you conduct business. How could customers know you were loosing money if you do not notify customers? I thought we were doing you a favor by staying with you for many years.

nitzan
Premium,VIP
join:2008-02-27
kudos:8
reply to yahoo2003
said by yahoo2003:

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

1. That's great and all but you exceeded the 3000 min limit too. How many times do we have to go over this? you didn't just exceed the 2000 min limit - you exceeded BOTH limits!
2. We do not publish limits "from time to time". We had a 3000 min limit for a certain period, then we changed it to 2000 min a couple of years ago. You make it sound like we flip-flop with this - this is b/s and bordering on slander - we've only ever had these two specific limits!

By industrial standard, if customers are not notified term charges by writing or emails

No dude - YOU decided that. Nobody owes you anything unless it's written in your terms of service - which it wasn't. You just for whatever bizarre reason feel entitled to take advantage of a business for well over a year to make your own business flourish, then slander them when they finally penalize you for your disproportionally high usage. Shame on you.

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

That's awesome. We charged you 1 cent a minute. Clearly this is unfair and we should have charged you 1.4 cent a minute.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

One month of usage? what happened to the other 10 months or so in which you exceeded the 2000 min limit? you want all sorts of warnings but when it comes down to it YOU put a business on a residential line and therefore it's YOUR responsibility to monitor your usage.

By industrial standard, provider can't charge customer with un-published rate.

There is no such standard - get over it.

I don't have time to respond F9 CEO today, but I'll.

At this point you sound like a broken record. Good luck with your next provider - until they, too, kick you off due to overuse.

Hogs will be hogs!

yahoo2003

join:2007-11-02
Mclean, VA
Reviews:
·callwithus
·Anveo

4 edits
said by nitzan:

said by yahoo2003:

Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.

1. That's great and all but you exceeded the 3000 min limit too. How many times do we have to go over this? you didn't just exceed the 2000 min limit - you exceeded BOTH limits!
2. We do not publish limits "from time to time". We had a 3000 min limit for a certain period, then we changed it to 2000 min a couple of years ago. You make it sound like we flip-flop with this - this is b/s and bordering on slander - we've only ever had these two specific limits!

By industrial standard, if customers are not notified term charges by writing or emails

No dude - YOU decided that. Nobody owes you anything unless it's written in your terms of service - which it wasn't. You just for whatever bizarre reason feel entitled to take advantage of a business for well over a year to make your own business flourish, then slander them when they finally penalize you for your disproportionally high usage. Shame on you.

Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.

That's awesome. We charged you 1 cent a minute. Clearly this is unfair and we should have charged you 1.4 cent a minute.

F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.

One month of usage? what happened to the other 10 months or so in which you exceeded the 2000 min limit? you want all sorts of warnings but when it comes down to it YOU put a business on a residential line and therefore it's YOUR responsibility to monitor your usage.

By industrial standard, provider can't charge customer with un-published rate.

There is no such standard - get over it.

I don't have time to respond F9 CEO today, but I'll.

At this point you sound like a broken record. Good luck with your next provider - until they, too, kick you off due to overuse.

Hogs will be hogs!

I liked you responses, it's the Nizan the others had described .

BTW, you're lying, after I told you I started porting out to CC, you PMed me and offered me to stay (Do you want me to post the PM?)

I notified you 2 months later to close my account after I used up my balance.

Does it make you fell better when you're lying about firing customers when many customers fired you?

nitzan
Premium,VIP
join:2008-02-27
kudos:8
reply to yahoo2003
said by yahoo2003:

(1). You said many times "I am glad that her business is going well" how did you know my "wife's business going well"?

Considering her line of business, I am assuming a lot of calls means a lot of business. That's a good thing.

(2). You said many times "we did end up losing over $100 on your account". We paid either $15 or $20/mo for a $5 DID and a PAYG plan (I have PAYPAL receipts), how did you loss over $100 over my account with only one month 3500min and 2 months over 2000 min/mo? If a customer cost you, why didn't you notify the customer as all other reputable providers do?

Given the rate we had to pay for the specific rate center your DID was in, and the usage (2000-2500 minutes on average for the last year or service) I calculated a little over $100 in losses. I'm sure we regained some of that from your outgoing usage, but not much.

Don't blame customers for loosing money

Nobody blamed you. We simply charged you overage fee as per the terms of service you agreed to when you signed up. If you didn't bother to read the terms or didn't realize the DID had limits then I am sorry but that is your fault not mine. We'd rather charge you a small overage fee so you feel the urgency of the matter rather than send you fifteen warnings until we have to cancel your account because you don't listen to those warnings. I don't know about YOU specifically - maybe you would've listened - but in past experience EVERY user we notified simply ignored it until it became a financial matter or their account was terminated. $15 is not a lot of money - it's just a token fee to make sure you pay attention - which you obviously did as a result.

I thought we were doing you a favor by staying with you for many years.

Thank you, and you were profitable for us for a long time - but once your usage jumped from a few hundred minutes a month to a few thousand minutes a month you were no longer profitable and we basically turned a blind eye because you were a long-time customer. Maybe we shouldn't have looked the other way, lesson learned.
As Mr. Reuter said, news is best when it's fresh. »
This is a sub-selection from Classic REVENGE REVIEW.