said by Arne Bolen:said by nitzan:but to us it meant we had to look the other way for many many months when you kept crossing the 2000 minutes allowed on your DID.
IMHO a provider should never look the other way when the limit is passed. Always automatically charge for overage minutes even if it is only a couple of minutes.
As F9 don't use wordings like "unlimited", all plans are clearly marked with the number of minutes included, I can't see any problem with automatic charging of overage minutes.
I suggest you change the text at »
www.future-nine.com/plans.html to:
Free INCOMING Minutes:2000
Usage over the limit included are charged at $0.0xx per minute.That way it will be even more clear.
Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.
By industrial standard, if customers are not notified term charges by writing or emails , they should stay with rate/limit at time of signing up, e.g, those customers with $1/mo DID offers should not pay $5/mo or $6/mo posted on web site from time to time.
Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.
An Anveo customer was charged for over limit for that day, he posted, that did not become a big issue.
CallCentric notified a residential customer for using 5000+min/mo without charging that customer first.
F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.
By industrial standard, provider can't charge customer with un-published rate.
As he stated "he decide" how much to charge. If I had more than $15 in my account, he could have charged me for much more than $15 such as $100 "administration fee" as he said. That's why I said F9 can't be trusted.
I don't have time to respond F9 CEO today, but I'll.