said by nitzan:I liked you responses, it's the Nizan the others had described said by yahoo2003:
Agreed. Except many customers had signed up at much higher limits (at least 3000 min/mo) than published at web site from time to time.
1. That's great and all but you exceeded the 3000 min limit too
. How many times do we have to go over this? you didn't just exceed the 2000 min limit - you exceeded BOTH limits!
2. We do not publish limits "from time to time". We had a 3000 min limit for a certain period, then we changed it to 2000 min a couple of years ago. You make it sound like we flip-flop with this - this is b/s and bordering on slander - we've only ever had these two specific limits!
By industrial standard, if customers are not notified term charges by writing or emails
No dude - YOU decided that. Nobody owes you anything unless it's written in your terms of service - which it wasn't. You just for whatever bizarre reason feel entitled to take advantage of a business for well over a year to make your own business flourish, then slander them when they finally penalize you for your disproportionally high usage. Shame on you.
Providers such as Anveo clearly stated incoming calls over limit will be charged at e.g. 1.4c/min.
That's awesome. We charged you 1 cent a minute. Clearly this is unfair and we should have charged you 1.4 cent a minute.
F9 instead charged a long time custom with only one month usage of 3500min/mo at end of month for $15, without notifying customer limit change or posting rates of over limit.
One month of usage? what happened to the other 10 months or so in which you exceeded the 2000 min limit? you want all sorts of warnings but when it comes down to it YOU put a business on a residential line and therefore it's YOUR responsibility to monitor your usage.
By industrial standard, provider can't charge customer with un-published rate.
There is no such standard - get over it.
I don't have time to respond F9 CEO today, but I'll.
At this point you sound like a broken record. Good luck with your next provider - until they, too, kick you off due to overuse
Hogs will be hogs!