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BigDish4

join:2005-06-04
Rochester, NY
reply to JeepMatt

Re: [HD] My Fox Soccer HD Issues - Advice Needed

Is anyone *NOT* seeing it on this channel? What about anyone seeing it on another provider?
I'll need to get a transport stream capture of it and try and analyze it - that'll be my after-lunch activity today hopefully



Azzurrony

@verizon.net

BigDish,

Thanks for trying to help. The issue is less pronounced with the STB on Fios. What you will see there is a frame dropping and SOMETIMES you'll get audio drops.

On Cablecard, when the video is played back via Windows Media Center, the frame drops lead to pixelations and audio drops. I had the guys at Ceton look at it, and they said it was source related at the head end.

I believe that either Fios has an issue with encoding or it is a Fox Soccer HD issue in their production. Other customers of other cable companies also see this issue.

For some reason, the linux based Fios STBs are better able to handle the audio drops/frame drops whereas the devices playing back cablecard streams can't (ie. windows).

Thanks for trying to help.


BigDish4

join:2005-06-04
Rochester, NY

So I was able to get a transport stream capture of it and did some basic analysis on it last night - I haven't found anything obviously wrong (though I do see the video/audio issues). I'm going to spend some time digging deeper Monday.



Azzurrony

@verizon.net

There has to be some sort of glitch in the encoding to cause that audio drop and pixelation. For me, it is every 2-3 minutes when playing back in Windows Media Center. Ugh.


BigDish4

join:2005-06-04
Rochester, NY

Quick update - the Verizon engineering I'm working with that he does something odd with the signal. They are working to determine where the issue is coming from.



Azzurrony

@verizon.net

Thanks! I'm glad some engineer there is actually acknowledging the problem.


Strommy

join:2010-04-23
King Of Prussia, PA
reply to BigDish4

said by BigDish4:

Quick update - the Verizon engineering I'm working with that he does something odd with the signal. They are working to determine where the issue is coming from.

Hurrah!!! I was watching some of the Premier League matches over the weekend and the sound cutouts are as bad as ever (and as annoying as ever). I am glad to hear someone finally acknowledge there is a problem.
--
Verizon is becoming the new Comcast

Those .tv channels have got to go!!!!!!!!!!


Azzurrony

@verizon.net
reply to BigDish4

Bigdish,

Any updates? Have they been able to isolate the cause of those glitches in the FSC HD stream?



Azzurrony

@verizon.net

Anything?



Tonito

@108.46.17.x
reply to JeepMatt

Hi guys, anyone know when we will finally get Fox Soccer Plus in HD ?
Thanks



Tonito

@108.46.17.x
reply to JeepMatt

wow, Milan-Barca is almost unwatchable, constant audio drops, just terrible.
Anyone else ?



calibro

@verizon.net

milan barca kept cutting out..1st half happened once...second half about 20 times



JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3

They don't give a shit - haven't you figured that out?
--
"ONE team - ONE city - ONE dream!!"



Azzurrony

@verizon.net

Has everyone given up?



JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3

Pretty much.

I've already said it's obvious that no one at VZ has this as a priority right now.
--
"ONE team - ONE city - ONE dream!!"



Azzurrony

@verizon.net

That's too bad. I still believe the fault lies with Fox itself, but they won't even acknowledge any of my emails.


wbradney

join:2002-01-02
Morris Plains, NJ

I'm seeing this exact problem on (only) 584 FSCHD in Morris Plains, NJ.
I take it that there's still no resolution from Verizon?



PhillyKopite

@verizon.net
reply to JeepMatt

I have the same issue and have had it for a long while now. Audio drops every few seconds - video is good though? 19373

Hope it doesn't spoil the Liverpool game today!


wbradney

join:2002-01-02
Morris Plains, NJ

Watching Liverpool - Newcastle now - getting audio and video breakup approx. once a minute for a second or so



JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast

1 edit
reply to PhillyKopite

It's been that way for months now - no one at Verizon cares about it.

Main TV going to a receiver - constant audio drops & stutters
Bedroom TV hooked via component - frame stutters

As many of you know, I even had a tech out who saw it (and heard it) - reported it back - and nothing.

I even let Twitter Joe know - he said he had "engineers watching the feed" - but alas, nothing has ever changed.

I don't know if it's the feed Fox is sending to the SHE's or what - but just another element of frustration.



Aum2b1

@verizon.net

This probably won't help, but I've never had the audio/video drop out problem on Fox Soccer. I don't have a DVR, just the plain HD set top box plugged directly into the TV via HDMI.


jl398m

join:2012-01-21
reply to JeepMatt

I've been having regular loss of video on 584 for months. Sometimes it worked fine sometime not, usually during peak EPL games (sat morning/afternoon) Verizon support claimed it was FSC's fault.

After reading this thread, I checked FUSE HD and noticed the problem there too. Not a channel I ever tried to watch before.

I went to all my coax connections starting outside all the way to the STB and made sure all were tight. Some of them I was able to give a few turns to. Tried both FSC HD and FUSE HD and both are working now. Hopefully it stays that way.

Thanks everyone.


jasbury

join:2012-02-19
Cortlandt Manor, NY
reply to JeepMatt

GIVE UP! VERIZON IS WASTING OUR TIME AS WELL AS THEIR TECHS! Fox Soccer Channel, Fuse, and Golf Channel do not work on Verizon FIOS. All of Verizon staff know this and have been told to continue the 'it's not working, well that's odd' game even though they know that the channels are not consistent.

I have no idea what the problem is, but everything I've read online points to the source of the channels. But I don't really care--IT'S NOT MY JOB TO FIGURE IT OUT VERIZON--ARE YOU F'N LISTENING????!!!!! If the channels don't work, take them offline. Because I understand that as a business, you cannot offer a product 50% of the time, which is what I get. To admit this is bad business, I get it. So take it offline!!! This is insanity. My tech visit was scheduled yesterday in a window from 8-5. Guess what time he came? 3:30. Guess what he did? Tightened my cable connections? Guess what that solved? NOTHING!!!!!! Of course, he got lucky because the channels were working when he was here, so he didn't have to lie his way out of trash bag. So I wasted an entire day for nothing. If you're having the same trouble, don't even bother with having a tech come out. Just make sure you call to complain and tell them not to bother with tech because it's obvious that the issue has not been fixed and it's not an issue with your individual connection.

I just switched from Cablevision to FIOS a few months ago, and other than this issue, I'm very satisfied with my service. And I didn't have FSC with my basic package on Cablevision. But this is one of the reasons I switched to FIOS. And now I only get the channel 50% of the time. The best is when you're watching a close game and your picture starts suddenly pixelating and then you're done. FU-V!!!!!



JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast

Jasbury-
If you're having breakup on Fuse AND Fox Soccer HD - then it is a wiring issue at your home. The two share the same frequency, and it is the lowest frequency (69 MHz) in use - which makes it more prone to noise.

There's either an issue with your splitter, the coax itself, or the ends.
--
"ONE team - ONE city - ONE dream!!"


kes601

join:2007-04-14
Virginia Beach, VA
kudos:2

FYI....Fuse HD and Fox Soccer HD are on 549 MHz here. But, I agree wiring issue for him if both are breaking up and are on the same QAM.



Tonito

@108.46.17.x
reply to JeepMatt

My picture quality is perfect, but the audio drop-outs are still going non-stop, it's ridiculous.

And are they ever going to give us Fox Soccer Plus in HD ?
Even with audio drop-outs, I would prefer to watch in HD picture, the current SD quality is simply unwatchable...
I negotiated a $10/month discount for FS+, so for $5/month, I kept the channel...


robertf390

join:2011-04-16
Nesconset, NY

Not for nothing, but my neighbor has Cablevision and they have FSC+ in HD and it is part of the sports package - charges $6.95 a month for that channel and several others sports related.

The fact the VZ charges $14 for an SD channel separately shows the mark-up they are taking advantage of. And by the way, it looks great in HD.

I would like to see VZ add it in HD and make it part of the sports package or Ultimate but I realize I am dreaming. Still, they are really ripping off subscribers in this particular instance.



Tonito

@108.46.17.x

yes that is really the only thing I miss from TWC, FSC+ HD was perfect quality and part of the $6 sports package !



Keano

join:2012-03-14
South Grafton, MA
reply to JeepMatt

I've only had Fios for a month, but have noticed problems with this channel since day one. Pixellation/stuttering/skipping & audio drops. I've got the Cisco multi-room DVR hooked up via HDMI. Serie A matches seem to be worse then Prem & CL matches. The weird thing is these issues only seem to occur during the live broadcasts. The rebroadcasts look & sound fine. I had Directv for 7 years prior to this and never once had an issue with either FSCHD or FSC+HD, so I'm thinking this is a Fios problem. I really don't know what to do. One of the main reasons why I switched was because Fios offered this channel in HD. If I had known about these problems before I would of stayed with D* even if it was more money. I guess I'll call Verizon next and see what they say. But after reading through this thread I'm not very optimistic.



Keano

join:2012-03-14
South Grafton, MA

1 edit
reply to JeepMatt

The Belgium/England match is a disaster. The picture is skipping/stuttering and audio drops are occuring every few seconds. I have had it with this shit service. 7 years with Directv and I never once had a problem with FSC HD or FS+ HD. 3 months with Verizon Fios and this channel has been nothing but a shitshow.