Hi guys Its me again, I am ready to give up the fight with earthlink support. I see no need to continue arguing that I should use my own modems and get no support from Earthlink DSL.
My latest attempt was met by failure. I hooked up the motorola 2200-02 modem with a 500mA power supply and got the message No DSL synchronisation in the modem setup page. I call earthlink to see if they will help and got told they can not help me because they do not support third party modems. Thought about buying a zytel modem, like the ones they support, and thought why should I continue to resist the support people at earthlink DSL?? I buy this modem and they will tell me they do not support it and tell me goodbye. The motorola modem was also running hot to touch this did not sound good to me. This could still be the wrong powersupply for this unit as I have not found the corerect P. S. AFAIK. I called to order today and my call was dropped on call one and then call two they transfer me to a sales line that dropped me again.
I told them that I was contacting you guys for help and they still tell me same story, buy a modem. One last question,I have is will DSL work on a line that is a basic lifeline with the cheapest service??? We had to apply with a form for this lifeline service and it is cheap. I hate to buy modem and then have to pay early termination fees if this service does not work
and get a refund on the modem
I ask tech support and they pause and say we test for service at time of sale and determine if service will work. Sounded like he was asking a superviser about that one. Short on time got to go let me know if you need any other information