http://www.dslreports.com/forum/cincy-bell-punishing-bittorrent-client-users-26131106 en Sun, 19 May 2013 19:47:54 EDT Sun, 19 May 2013 19:47:54 EDT http://www.dslreports.com/forum/Re-cincy-bell-punishing-bittorrent-client-users-26131206
There's clearly an issue somewhere along the pipeline. Figuring out what it is and getting it fixed can either be a relatively painless experience for some, or it can be like pulling teeth for others.

There is a Katie from CBT support that posts on here. It may be prudent for you to contact her to see if she can escalate this further to get it resolved (if you're so inclined). She's been asking others to contact her at this email address: cincinnati.bell@fuse.net
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Photos By Greg Strong]]> http://www.dslreports.com/forum/Re-cincy-bell-punishing-bittorrent-client-users-26131206 Tue, 26 Jul 2011 01:35:37 EDT http://www.dslreports.com/forum/cincy-bell-punishing-bittorrent-client-users-26131106
About a month ago they switched us over and the DSL connection immediately failed. After 2 hours of dealing with an idiot at tech support tier 1 telling me to repeatedly reboot my computer, turn off my security, reset my modem/router etc etc etc... despite my telling him that the modem was clearly not connecting since the DSL light was slowly flashing and looking at the modem's internal diagnostics confirmed that it couldn't connect to the new equipment in our neighborhood. Then I was asked to wait 2 to 4 hours for a call back... 6+ hours later I called back and spent another hour with tier 2 support doing all the same ridiculous crap. then they tell me they need to send a tech to my house, but they are really busy and it will take over a week.... yes OVER a week. Tech comes out, fixes it in less than 5 minutes. Says something about some address having a 10 in it and the new equipment down the street doesn't like 10's... And they didn't know this when they installed it?

Anyways, now anytime I use my bittorrent client software (no I don't download movies, just free license music) a day or two later, the connection fails. The DSL connects just fine, but there is not connection from their new equipment to the internet... at least not for me... coincidence? I think not. This has happened twice in two and a half weeks. To get it reset requires the same two day long process of dealing with tiers one and two at customer support and eventually someone with a clue resets the damn connection.

Now I even ask while talking to them if they are intentionally turning off my connection because of my bittorrent client software, but they insist they know nothing about anything like that. I'm in the middle of yet another runaround over this and this time they are insisting that I need a new modem. Well fine, I'll bite, but I am quite sure the modem is NOT the issue. If it were the modem, then how could the upper tier tech get it turned back on by sitting in his office and putting me on hold for a few minutes? Does top tier have some magical way of reaching into my "broken" modem and breathing one more week of life into it? yeah... right...

One thing is for sure. In the past month my connection has been down for a total of 12 days, and I intend to attempt to get my bill reduced... I also fully expect them to pretend I'm being totally unreasonable. Great deal from bundling? yes. Happy to finally get advertised speed from their equipment upgrade? yes. Going to switch over to TW because they are intentionally turning my connection off without giving me any reason or the opportunity to explain my traffic? you betcha.]]> http://www.dslreports.com/forum/cincy-bell-punishing-bittorrent-client-users-26131106 Tue, 26 Jul 2011 00:39:01 EDT