Bear1 join:2009-03-10 New York, NY |
Bear1
Member
2011-Jul-27 10:41 am
[TWC] How long does it take to register a new modem?Im planning to switch my current modem to another modem that i bought in the store. Im wondering how long does it take to register a new modem with twc? is it as simple as calling in and within minutes or does it take days? |
actions · 2011-Jul-27 10:41 am · (locked) |
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TWC Sub
Anon
2011-Jul-27 11:09 am
it is simply a few minutes IF they answer the phone in a timely manner... good luck with that... |
actions · 2011-Jul-27 11:09 am · (locked) |
Bear1 join:2009-03-10 New York, NY |
Bear1
Member
2011-Jul-27 11:20 am
hmm well i just called they said it will take up to 3 days since its my own modem from the store. I spoke to a teir 3 cust support he gave me my ticket number |
actions · 2011-Jul-27 11:20 am · (locked) |
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to Bear1
A 10-15min call was all it took for me. Once I gave them the MAC ID it was up and running by the time I hung up. |
actions · 2011-Jul-27 12:40 pm · (locked) |
Bear1 join:2009-03-10 New York, NY |
Bear1
Member
2011-Jul-27 3:06 pm
Hmm I called again and they said it will take 3�5 days what number did you call? |
actions · 2011-Jul-27 3:06 pm · (locked) |
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said by Bear1:Hmm I called again and they said it will take 3�5 days what number did you call? I called 877-777-7371, but I'm in Southern California, so they might do things differently. |
actions · 2011-Jul-27 3:16 pm · (locked) |
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Agree with Aaron, a brief [no reservations] phone call with mac address in hand and a couple minutes = activated |
actions · 2011-Jul-27 5:28 pm · (locked) |
Bear1 join:2009-03-10 New York, NY |
Bear1
Member
2011-Jul-27 5:54 pm
hmm you called the same number? |
actions · 2011-Jul-27 5:54 pm · (locked) |
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to Bear1
it takes 3-5 business days in the NY/NJ region. |
actions · 2011-Jul-27 6:00 pm · (locked) |
TWCdude join:2006-04-28 San Antonio, TX |
to Bear1
It should be instant once you find someone who can add the modems. It takes longer to get the mac address off the customer than it takes to activate it. |
actions · 2011-Jul-27 9:04 pm · (locked) |
Bear1 join:2009-03-10 New York, NY |
Bear1
Member
2011-Jul-27 9:21 pm
=/ i cant seem to find the person that could do it for me depressed.. would the people over here be able to do it instantly? » /fo ··· erdirect |
actions · 2011-Jul-27 9:21 pm · (locked) |
rchandraStargate Universe fan Premium Member join:2000-11-09 14225-2105 ARRIS ONT1000GJ4 EnGenius EAP1250
2 edits |
to Bear1
said by Bear1:Hmm I called again and they said it will take 3�5 days what number did you call? Ordinarily it's a few keystrokes from a rep. and the old HFC MAC is de-authorized and a new one is authorized. Then they may or may not be able to reboot your modem remotely; my guess is most of the time, yes. Then the new one takes effect. There may be a delay on the order of minutes while the new data makes its way to your termination system (CMTS). You have to understand though that TWC is just a brand name with what amounts to "franchisees." That's due in part to acquisitions/mergers, such as Adelphia and TCI of Buffalo. Rather than just chuck perfectly good systems of all sorts, at least for some time they run on the acquired company's systems (until upgrades are warranted for example...like replacing DOCSIS 2 with 3.0). Another thing though, it's a pain in the behind for them to support customer-owned modems. I don't think I'm telling tales out of school when I say they don't like to accommodate that. They'll do it for now, but given their druthers, they'd like to rent you a modem. My case is a good example. I too don't relish the idea of paying every month for equipment. But they made a change to improve their services which effectively knocked me offline because my CPE was loaded w/ firmware such that it had a bug which behaved really, really badly when it got one of these new parameters. Fixing the problem would have been possible, but would be outside their normal operations (download firmware as commanded by the TFTPed config file while booting). I had to replace the modem physically. These days it's typical that the stated price for service includes modem rental, and it's only a separate line item on your bill (as a credit) if you're grandfathered in as having a non-TWC-owned CPE. If it were I, I would be asking why you're being quoted 3-5 days, as in, what goes on during those days. Maybe with your particular division it's genuinely their policies and procedures to do something different than most other customers. Also, if I didn't know any better, this sounds like something they're telling you to discourage you from switching to your own CPE. It clearly does not take days to complete with other customers (such as the other posters and me). But maybe your division/region/whatever queues work unlike other divisions. And who knows, they may be saying this to make themselves look good (well, it usually takes up to five days, but look! We managed to do it in less than an HOUR!). |
actions · 2011-Jul-27 9:50 pm · (locked) |
Bear1 join:2009-03-10 New York, NY 1 edit |
Bear1
Member
2011-Jul-27 9:57 pm
lol sorry for the weird characters in the 3-5 i typed it on my phone and it came out weird. in the paast when a twc tech came to my home to replace my modem. it only took him 1 call and all he said was here's the new mac id ..put it in.. that was it.. lol |
actions · 2011-Jul-27 9:57 pm · (locked) |
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Just so you are aware, there is no credit in NYC for owning your own modem. The modem is built into the price. |
actions · 2011-Jul-28 5:57 am · (locked) |
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Tappedout to Bear1
Anon
2011-Jul-28 6:07 am
to Bear1
When I moved I got a new modem and the guy doing the wiring install called the new MAC in and I had a connection. There should be no increase in time if you have a store brought modem but I don't understand buying one since it is of no economic advantage. |
actions · 2011-Jul-28 6:07 am · (locked) |
your moderator at work
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chamberc Premium Member join:2008-08-05 Addison, TX |
to Bear1
Re: [TWC] How long does it take to register a new modem?After they answer, it takes 3-5 minutes to activate the new modem. |
actions · 2011-Jul-29 3:17 am · (locked) |
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to Bear1
so did you get the mac authorized? how long did it end up taking? |
actions · 2011-Aug-6 12:07 pm · (locked) |
Bear1 join:2009-03-10 New York, NY |
Bear1
Member
2011-Aug-6 1:11 pm
Well I made a post in the direct forums... Then got a call from client relations and they registered my modem in two minutes. |
actions · 2011-Aug-6 1:11 pm · (locked) |