O Canada! > Canadian > Cogeco > [Eastern Ontario] Cogeco internet overage/meter broken.

[Eastern Ontario] Cogeco internet overage/meter broken.

stupid meters

See my post in A Lurkers' thread. I know exactly how much usage I had on the 29th and 30th, and even with that I know I have not used 85%.

Unless the automated email system is glitched, then they are counting the data from July 4-7. That is the only way I have hit 85% this month.

reply to mrblackhead
Totally hilarious.

And to think there's a group of people on DSLr that actually defend the accuracy of Cogeco's meters.

Laughable.

This all belongs in a courtroom. Pick a jury of 12 reasonable people and see how much of this crap flies with them.

Mike
--
AVP... UBB... which poop stinks less?

reply to mrblackhead
Look at the top:
"Due to a web page data display issue that occurred from July 4th to July 7th, 2011 and to avoid any inconvenience for our customers, Cogeco will not include the Internet consumption of these four days in your July consumption total. "

reply to mrblackhead
I get the same warning evern though im at 80 as well. I think the message icludes those 4 days. The last 3 days I have 0s on my usagae again. Doo you think these days will count toward or monthy usage. This company is a joke. If you are going to use this meter get it together.

reply to mrblackhead
The meter continues to track bandwidth even if it is not displayed. As soon as that email goes out, know that (they think) you are at those percentages. I never understood why the email warning system can know up-to-the-minute what our usage is, but they can't display that number to us.

There is an alternative though, you can phone in and ask for your totals whenever in doubt, and the techs have always given me up to date information on the spot. A bit of a hassle, but worth avoiding overage charges.

reply to mrblackhead
I just checked my usage and got this message.

Your current total Internet usage represents 86.83% of your monthly limit.
You are WITHIN your monthly limit.

Please note that the information on this page was last updated on 28 July 2011 inclusively.

I have received the 85% and 100& letters this month even tho I am @ 86.83%
How am I to use my bandwidth up without going over if the meter is three days behind?

I just called up Cogeco to check my internet usage. The CSR confirmed that my total usage matches what is listed online on my account which shows July 29th and 30th as 0GB and I received my 85% and 100% warnings in my email inbox.

Funny enough, he said at the end of the call that I am no where near my limit so I should go nuts and download a lot.

Hopefully these two days will not count just like the others in early July since I've downloaded at least 10GB during these days.

I'll be taking a screen shot and if I get billed extra I'll be calling to complain.

reply to mrblackhead
Okay, I just got my 100% internet usage email as well, and I KNOW we are not over our limit. We had 19gb left on the 28th, last day the meter is reading, and theres no way we used over 6gb/day. I knew we were close and have not been downloading anything. I called tech support and of course they have no information for me, the meter is "down" and they say the emails -are accurate- but they can't provide me with my actual usage data. What the heck. So the server knows my usage, but you can't tell me? Cogeco has lost a point with me today. I will be calling them back if we are charged for some bogus overage they claim once the meter is working again.

whats going on now? bw meter shows zero usage for the month.. rofl didnt they just 'migrate' this service ? I cant even check where im at with them (i know BW is my responsibility but if cogecos systems cant count then its THEIRs)..

fuck it, im gonna download some stuff and if they say anything im demanding a credit, i dont get it, im cancelling on the spot.

reply to drewis

reply to mrblackhead
Because of a web maintenance, the display of consumption data from July 29th onward has been temporarily disabled.

Consumption data continues to be measured and will be made available to you shortly.

I don't have any details on the maintenance unfortunately as I work over the phone in technical support and this was a maintenance done on our website during the last weekend.

I just wanted to let you all know that this is a known issue and is being worked on.

reply to dillyhammer
yep thats what people need to do Mike.

I swear, im cancelling as soon as I know when my grab n go kit is going to be installed (days).. if I dont get compensated. I've posted my usage from router/cogeco in another thread here as well. I dont mind paying for what I use.. not for what I dont use.

From there I'm hopping to TEK again. 7.99 for 4 months internet, even with 10/month for insurance is a good deal for 25/7 (ill get the max) AND I can try it out before tek gets it!

reply to Lotheric
So we will continue to be charged for overage that we cannot even see??!?!?!?! That's just great.