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How do i read this?

If you are actually still connecting the the Internet the 100% loss means nothing.

Ok just means that particular router is not responding to icmp ping.
Many routers are set to ignore it.

well im getting a lot of packet loss, im also getting completely dropped out, when im playing games or not. i dont know anything about networks, is there a way to pinpoint the problem?

Post your wan stats and someone here might see a problem with your line.

reply to sin32
Hi,

We can help with your DSL issues if you email me your account/contact numbers.

Thanks,

Corey Tidwell
Talk To Qwest Team
talktous@qwest.com

Corey, I'd like to be clear on what the TtQ Team means when they say to email our contact information. Do you mean email as in sending to the talktous@qwest.com using our normal email service or do you mean sending a private message through this forum? I've sent my information 3 times over the last 6 weeks through regular email and haven't heard anything back. The first two times I was using a domain that I own and I thought maybe they got trapped in a spam filter somewhere so I sent the third with my @q.com address. The last one I sent was only two days ago so I won't consider that a failure yet. I just want to be sure the info is going where you're looking for it.

You are correct, regular email. It would help if it said "DSL REPORTS" in the subject line so I can filter for it. You can also send it via the link below.

Rich @CenturyLinkHelp
»on.fb.me/pDFnvq
TalkToUs@CenturyLink.com

reply to sin32
so how do i get the wan stats?

reply to sin32
post your modem stats, signal levels etc ,