I'd like to help.
Can you post in the Direct forum with some account information? I'd like to take a look to see what happened here. Ensure that the techs you spoke to are aware of the difference between RF and provisioning, to see if there is anything we can do to improve things on our end, and to see if there is anything that can be done about your speeds.
TSI Joel - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )