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to Quake110
Re: Calling all Velcom users to discuss outages the past yeardouble post |
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| asif9t9 |
Been doing some research and I am screwed. I am in Oakville, so all of the good cable deals are out for me (we have Cogeco, not Rogers). For the DSL options, Teksavvy only has 300GB of cap. Even Velcom with their latest plans give you 400GB. dammit |
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to kagetora13
My kid has diaper rash now all because of me being on the phone with Velcom all day long. |
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daymz
join:2004-09-28
Montreal, QC |
to kagetora13
I've also been a customer of Velcom for many years. I can't say I've noticed any outages though - my connection uptime is usually as long as I don't reset my router).
On the other end, I'm starting to get really pissed off at their Support & Sales departments.
After hours waiting for phone (I also got hung up after getting 1st in line) and online support for hours, I was finally able to order the 25/7 service end of august.
The sales rep (Bill Howard) confirmed the Bell tech would come on Sept. 6th to do the install. That's today. He didn't come. After, again, an hour and a half trying to get through support/sales online and phone, the Velcom guy tells me Bell has me (re)scheduled for tomorrow Sept. 7th. WTF.
Oh yeah, and I still haven't received the VDSL2 modem. Guess what, I need to call Velcom sales again to get a status update. Guess what, the sales rep had no idea when the modem will arrive.
If only TekSavvy would offer more than 300GB and would be a bit more competitive on prices, I'd switcher over any time (have been with them for 8 years prior to Velcom).
So fed up with Canadian telecoms, their outrageous prices and ridiculous service. |
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to Grovenor
lol |
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daymz
join:2004-09-28
Montreal, QC |
daymz
Member
2011-Sep-7 8:47 am
said by daymz:I've also been a customer of Velcom for many years. I can't say I've noticed any outages though - my connection uptime is usually as long as I don't reset my router). Had to say that for it to happen. Lost connection tonight at 3:38, back online at 4:00am. (nothing to do with Velcom's DNS, I don't use them, I'm talking about the DSL line itself) |
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 HiVolt
Premium Member
join:2000-12-28
Toronto, ON |
HiVolt
Premium Member
2011-Sep-7 9:50 am
said by daymz:Had to say that for it to happen. Lost connection tonight at 3:38, back online at 4:00am. (nothing to do with Velcom's DNS, I don't use them, I'm talking about the DSL line itself)
If your line lost sync, then it's not Velcom's fault but Bell's. If it was only 20 minutes or so, it was probably some maintenance. |
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to daymz
So I cancelled my Velcom service and looking at either Teksavvy or Caneris for dry-DSL.
The 5M DSL rates are comparable but Caneris includes MLPPP and SSH tunnel service.
I'm looking for any feedback on the quality of service by both companies. Any recommendations are also appreciated.
Thanks! |
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 hm
@videotron.ca |
hm
Anon
2011-Sep-18 7:28 pm
1. said by countaltec:When I call support I get the same busy signal or am forever on hold. I don't think I can take this any longer and may switch soon.
Cheers. 2. said by countaltec:So I cancelled my Velcom service and looking at either Teksavvy or Caneris for dry-DSL.
I'm looking for any feedback on the quality of service by both companies. Any recommendations are also appreciated.
Unless you want a repeat of #1, I would avoid teksavvy. Hold times are in the hours, as seen in their forum. Wait times to get things done right appears to be in the weeks. Check out Ebox or Caneris. Does Caneris just resell teksavvy? |
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to daymz
said by daymz:said by daymz:I've also been a customer of Velcom for many years. I can't say I've noticed any outages though - my connection uptime is usually as long as I don't reset my router). Had to say that for it to happen. Lost connection tonight at 3:38, back online at 4:00am. (nothing to do with Velcom's DNS, I don't use them, I'm talking about the DSL line itself) Hey Daymz, Are you currently on the 25/7 velcom plan? How is it? Do you know if they are piggybacking Teksavvy for this like their cable services? As much as I would want to switch away, I see no other choice. Caneris only has a 300GB cap with no option to go unlimited. At least, ebox has the 7 dollar option but not sure if they have mlppp. If I wasn't paying the grandfathered 29.95 unlimited rate, I would probably switch to ebox right now. What I really want right now is more vdsl offerings. I'm looking at this forum everyday in hopes that Caneris and ebox would announce their vdsl offerings so that we have more choice! I mean Teksavvy's 25/7 service seems expensive and is capped. Velcom's offering is just too good to ignore. |
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daymz
join:2004-09-28
Montreal, QC |
daymz
Member
2011-Sep-19 8:55 pm
said by rewritable:Hey Daymz,
Are you currently on the 25/7 velcom plan? How is it? Do you know if they are piggybacking Teksavvy for this like their cable services?
I finally had the service installed. It was with many, many pains. Velcom sales & support are clueless as to what VDSL is. And I really mean, clueless. I bought the modem from them. DON'T ! Instead of shipping a CellPipe or a Sagemcom, they sent me a Speedstream 6520. Yes you read that right. Worst is, I'm still fighting with them to get it returned because it just won't work with 25/7, obviously (it's an ADSL2+ modem). The fact that the 12/1 and 16/1 work on ADSL2+ doesn't help and they are convinced that 25/7 is the same protocol. I will keep fighting. Bell was also stupid in my install. I was originally scheduled for Sep 6. Nothing happened. Then it was Sep 7, still nothing. And it went on and on. Last I checked, it was Sep 15, and I was mad then. (I took 3 days off for nothing in case the tech wanted access to the premises). What I finally learnt after forcing Velcom to create a Bell ticket for me is that Bell simply never activated the line because they didn't see a VDSL modem connected. (I had a regular DSL line going so of course I won't plug in the VDSL modem until the line is swtiched over to VDSL). Anyways... My advice: buy the modem yourself. DO NOT BUY IT FROM VELCOM. All their sales and even their support (at least level 1 support) are totally CLUELESS. Other than that, the service works fine. I'm using MLPPP to bypass Bell throttle, so I'm losing a little bandwidth because of that. I'm also pretty far from the line card (my CellPipe reads 3200 ft. So the tech was not able to get me more than 4500 kbps line rate. Overall, with MLPPP, high-level (from my PC using SpeedTest.net), I'm getting 22.5 mbps down, and 3.8 mbps up. Still very good to me, so I'm happy ! |
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| daymz |
daymz
Member
2011-Sep-19 8:56 pm
PS: I bought a CellPipe 7130 myself, from eBay, to solve my problem with stupid Velcom.
PS2: No idea if it gets re-routed through TekSavvy's.
# traceroute 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 38 byte packets
1 64.213.140.2 (64.213.140.2) 29.428 ms 28.857 ms 28.997 ms
2 64.213.140.1 (64.213.140.1) 29.433 ms 28.868 ms 29.243 ms
3 v525.core1.tor1.he.net (209.51.161.221) 38.637 ms 49.583 ms 29.181 ms
4 198.32.245.6 (198.32.245.6) 29.339 ms 32.905 ms 29.133 ms
5 216.239.47.114 (216.239.47.114) 29.380 ms 209.85.255.232 (209.85.255.232) 29.427 ms 216.239.47.114 (216.239.47.114) 29.251 ms
6 216.239.46.170 (216.239.46.170) 76.737 ms 209.85.255.235 (209.85.255.235) 51.264 ms 46.005 ms
7 72.14.239.93 (72.14.239.93) 60.469 ms 74.018 ms 51.804 ms
8 64.233.175.109 (64.233.175.109) 52.170 ms 56.050 ms 51.488 ms
9 216.239.49.145 (216.239.49.145) 54.022 ms 72.14.232.21 (72.14.232.21) 64.411 ms 216.239.49.145 (216.239.49.145) 108.436 ms
10 google-public-dns-a.google.com (8.8.8.8) 52.334 ms 52.131 ms 53.149 ms |
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Thanks Daymz, thats the sort of thing I'm looking for. Looks like not alot of people signed up for Velcom vdsl.. otherwise they wouldn't be making these rookie mistakes.
Doesn't that first hop latency look a little high? Did they put you on interleave? I don't even know if interleave exists for 25/7. o_O |
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