I agree ever since their new improved cable boxes HAD to be installed they are always messed up. I hate digital, I would love to have the analog back, no screen freezes, no lost channels that they charge you extra for. They got rid of the channels I did like and exactly how many home shopping channels does one need??? I'm looking into another company, I hate to say I may even go back to Time Warner. They don't offer enough to keep me as a customer and if something does happen good luck trying to get through to them for support.