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AnonMe

@..nehome-server.info
reply to AnonMe

Re: Southern California Edison Purposely Omitting Meter Reading.


@brian, there's no need for me to read your post carefully, I read your post carefully the first time, I also didn't misunderstand or misquote you in any way.

I understood what you said the first time you said it, you said you're receiving bills with the meter reading on them, as it should be.

Therefore, if you can be so kind as to understand that myself, family, neighbors, friends, Bloominite and everyone else I've spoken to about this matter so far, except for you and apparently Waldothe3rd, are receiving bills withOUT the meter reading on them, that would be much appreciated.

Why this seems to be happening with some and not others, I do not know. I already said this in my previous reply.

I spoke to three (3) different SCE representatives and they all acknowledged this was their new policy, I don't know what else to say, except I'm not here trolling, not looking for a flame war or silly argument and I trust you're not either, I'm sure we both have better things to do with our time.

In conclusion, I don't believe there is anything else positive I can accomplish here on this topic, so this matter is closed in as far as I'm concerned.

Everyone have yourselves a great weekend.


brian
Premium
join:2002-05-02
Lake Forest, CA
I never said you weren't receiving bills without a meter read. I think you read too much into what I've posted.

Maybe this is being rolled out geographically? What part of socal are you in? Did you only speak to front line CSRs are SCE or did you go further up the chain?
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AnonMe

@..nehome-server.info
@brian,

Perhaps it's a geo roll out, I can't say either way, I'd be guessing since I don't know more than what I've already stated before. That would explain why there seems to be little public awareness about this, would make sense to do it one area at a time and it would also make the complaints less at a time, thereby attracting less attention, if things go south they can always claim some BS reason was the cause.

My location is the Inland Empire.

SmartMeter was installed (without consent) around October 2010.

I've actually spoken to five (5) SCE reps, I'm not counting the very first two, since the two (1st rep = front line, 2nd rep = bump up) I spoke to right after receiving the first bill withOUT the meter reading on it didn't have a clue what I was talking about and after placing me on hold for a few minutes to "consult with a supervisor", came back and said it was because they were "adjusting to the new billing statement" and omitted it by mistake and it would be back on the next bill. I gave it a 50/50 chance of BS but it also sounded plausible enough, so I gave it the benefit of the doubt. Turned out to be a BS lie or at least misinformation.

I spoke to a front line rep a month later after receiving my bill withOUT the meter reading on it again and was frankly left speechless when told this was their new policy and how reps didn't have the meter reading info either, so calling for the info wasn't an option. The rep knew what I was taking about and did not hesitate in her answer.

I tried speaking with a supervisor on a follow up call to the above and was told it would be a few minutes wait, was placed on hold and the call was dropped after a few minutes. I had things to do, so I left it for another day. However, the rep I spoke with knew what I was taking about and did not hesitate in confirming what the previous rep said.

I tried speaking with a supervisor again and was told there wasn't one available but one could call me back if I wanted, asked them to do so and I'm still waiting. The rep I spoke with also knew what I was taking about and also confirmed yet again without any hesitation what the previous two had already said.

Not to mention, some family, friends and neighbors also called SCE and received similar BS lines at first and confirmation of SCE new policy on follow up calls after the 2nd bill showed up without the meter reading on it.

I noticed this post has received more than 100 unique views yet very little feedback either way. Perhaps if there was more participation with location and wether or not a SmartMeter is installed, we can make more sense of what's going on. I'm baffled and SCE supervisors are apparently not interested in speaking about this to customers, I nor anyone else I've spoken to has actually been able to speak with a supervisor about this.

Something is certainly going on and you receiving bills with the meter reading on it makes things stranger, from my perspective.

Anyhow, I'm sure all will be revealed in time, nothing more I can do for now, already filed complaints, trying to spread the word, etc.

Thanks to everyone for posting their 2 cents, I'll post follow ups if deemed worthwhile.


meterdewd

@ldmengineering.com
Here in Palmdale, not sure about a smart meter, still getting meter reads on the bill as of July.


meterdewd

@markandsveta.com
Latest bill came out yesterday, still has meter readings on it.


brian
Premium
join:2002-05-02
Lake Forest, CA
said by meterdewd :

Latest bill came out yesterday, still has meter readings on it.

where are you located?


meterdewd

@markandsveta.com
said by brian:

said by meterdewd :

Latest bill came out yesterday, still has meter readings on it.

where are you located?

Palmdale, same as the first time I posted.