1 edit | reply to yyzlhr
Re: Rogers Upstream Bonding said by yyzlhr:said by glum :thnaks alot. im on extreme plus. the second highest tier.
The product code is WHUK yyzlhr, each tier has a different product code? Can you let me know the code for Extreme? Thanks |
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| reply to glum
The Rogers rep is saying that I need the new ultimate to get 10mbps upload. No other way. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1
1 edit | said by Pesterd :The Rogers rep is saying that I need the new ultimate to get 10mbps upload. No other way.
That is incorrect. Keep trying.
The regular Ultimate tier can get 10mbps up. The rep likely has no idea that Rogers is offering higher upstream speeds at no extra charge in eligible areas. "New Ultimate" is not marked as a higher upstream tier in the system, therefore the rep likely assumed that you had to subscribe to that tier to get 10mbps. |
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 elitefx
join:2011-02-14
London, ON
kudos:1 | reply to Pesterd
Well, that makes sense. Rogers will probably incrementally increase the upstream speed per tier. eg: 2,4,6,10mbps. Guys on the lower tiers that are calling in and requesting 10mbps need to hope their package wasn't upgraded to the new Ultimate @122.95. We'll know next billing period for sure. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | reply to l8er
said by l8er:said by yyzlhr:said by glum :thnaks alot. im on extreme plus. the second highest tier.
The product code is WHUK yyzlhr, each tier has a different product code? Can you let me know the code for Extreme? Thanks Yes the product code for each tier is different. I believe extreme is WHUJ. |
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| reply to yyzlhr
I asked him multiple times about it (used chat).
Kept saying old ultimate stays as is and if I need 10mbps then it's $122.x
It was Alan something. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | reply to elitefx
said by elitefx:Guys on the lower tiers that are calling in and requesting 10mbps need to hope their package wasn't upgraded to the new Ultimate @122.95. We'll know next billing period for sure.
Nobody needs to hope. Rogers reps may lack product knowledge, but they should all know to inform customers when they're making financially impacting changes. This is not a step a rep can miss because a pop up will appear on the screen when any changes are made to an account that tells the rep the current monthly total and the new monthly total. If that fails as well, customers often receive email confirmations of all financially impacting changes well before the bill cycle date. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | reply to Pesterd
said by Pesterd :I asked him multiple times about it (used chat).
Kept saying old ultimate stays as is and if I need 10mbps then it's $122.x
It was Alan something.
Call in and ask the rep to search "higher upstream available" in their knowledge base system. You can also see throughout this thread here, there are many individuals who have 10mbps up with the regular ultimate tier. Some of whom, got upgraded quite recently as well. |
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| That's what ticks me off.
A person can get that new thing in an instant whereas another person speaking to a different rep may not get that because he/she doesn't know anything about it. |
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| reply to yyzlhr
So I called in.
I have the SMC with 4x4. It's somehow not possible for me to get the new upload with my current modem. Since I bought my modem, I really can't switch it over that easily.
PS. for those that have no issue in getting the new ultimate, Oshawa has it. Call in and see if you can get it. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | You can get 10mbps upload with no issues with the SMC with the regular ultimate package. You just can't get The New Ultimate package with the SMC because 4 bonded channels on the downstream can't reliably sustain 150mbps. |
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| Yep, that's what I wanted. Upload only. It did seem like he knew what he was talking about. |
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| reply to Pesterd
Where in Oshawa are you located? |
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| Harmony and Taunton. |
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| Grandview and Taunton... fingers crossed we will see it soon. |
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| reply to Pesterd
my buddy just called to let me know he got the new upstream speed. he has the smc modem and is having no problems after quoting the product code. |
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ubi21
join:2005-07-07
Thornhill | reply to Sanek
Just got mine upgraded in Thornhill for Extreme Plus via online chat.
Thanks yyzlhr for the product code and thanks technocar2 for the online chat idea. And thanks to all on this thread.
If anyone else wants to go through this method, just ask them if the product code is available in your area. It doesn't look like they're doing "higher upstream available" alerts on accounts. |
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| reply to Sanek
What is the product code for the old rogers ultimate upload upgrade? |
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| "Sorry, we (customer support) do not have access to those plans. Only Customer Relations. Please call 1-888-764-3771".
Different story every time. |
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| reply to LondonDave
Giving it another go through chat. Lets see... |
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