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l8er

join:2004-04-02

1 edit
reply to yyzlhr

Re: Rogers Upstream Bonding

said by yyzlhr:

said by glum :

thnaks alot. im on extreme plus. the second highest tier.

The product code is WHUK

yyzlhr, each tier has a different product code? Can you let me know the code for Extreme? Thanks


Pesterd

@rogers.com
reply to glum
The Rogers rep is saying that I need the new ultimate to get 10mbps upload. No other way.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

1 edit
said by Pesterd :

The Rogers rep is saying that I need the new ultimate to get 10mbps upload. No other way.

That is incorrect. Keep trying.

The regular Ultimate tier can get 10mbps up. The rep likely has no idea that Rogers is offering higher upstream speeds at no extra charge in eligible areas. "New Ultimate" is not marked as a higher upstream tier in the system, therefore the rep likely assumed that you had to subscribe to that tier to get 10mbps.


elitefx

join:2011-02-14
London, ON
kudos:2
reply to Pesterd
Well, that makes sense. Rogers will probably incrementally increase the upstream speed per tier. eg: 2,4,6,10mbps. Guys on the lower tiers that are calling in and requesting 10mbps need to hope their package wasn't upgraded to the new Ultimate @122.95. We'll know next billing period for sure.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to l8er
said by l8er:

said by yyzlhr:

said by glum :

thnaks alot. im on extreme plus. the second highest tier.

The product code is WHUK

yyzlhr, each tier has a different product code? Can you let me know the code for Extreme? Thanks

Yes the product code for each tier is different. I believe extreme is WHUJ.


Pesterd

@rogers.com
reply to yyzlhr
I asked him multiple times about it (used chat).
Kept saying old ultimate stays as is and if I need 10mbps then it's $122.x
It was Alan something.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to elitefx
said by elitefx:

Guys on the lower tiers that are calling in and requesting 10mbps need to hope their package wasn't upgraded to the new Ultimate @122.95. We'll know next billing period for sure.

Nobody needs to hope. Rogers reps may lack product knowledge, but they should all know to inform customers when they're making financially impacting changes. This is not a step a rep can miss because a pop up will appear on the screen when any changes are made to an account that tells the rep the current monthly total and the new monthly total. If that fails as well, customers often receive email confirmations of all financially impacting changes well before the bill cycle date.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to Pesterd
said by Pesterd :

I asked him multiple times about it (used chat).
Kept saying old ultimate stays as is and if I need 10mbps then it's $122.x
It was Alan something.

Call in and ask the rep to search "higher upstream available" in their knowledge base system. You can also see throughout this thread here, there are many individuals who have 10mbps up with the regular ultimate tier. Some of whom, got upgraded quite recently as well.


Pesterd

@rogers.com
That's what ticks me off.
A person can get that new thing in an instant whereas another person speaking to a different rep may not get that because he/she doesn't know anything about it.


Pesterd

@rogers.com
reply to yyzlhr
So I called in.

I have the SMC with 4x4. It's somehow not possible for me to get the new upload with my current modem. Since I bought my modem, I really can't switch it over that easily.

PS. for those that have no issue in getting the new ultimate, Oshawa has it. Call in and see if you can get it.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
You can get 10mbps upload with no issues with the SMC with the regular ultimate package. You just can't get The New Ultimate package with the SMC because 4 bonded channels on the downstream can't reliably sustain 150mbps.


Pesterd

@rogers.com
Yep, that's what I wanted. Upload only. It did seem like he knew what he was talking about.

morpheus69

join:2006-04-17
canada
reply to Pesterd
Where in Oshawa are you located?


Pesterd

@rogers.com
Harmony and Taunton.

morpheus69

join:2006-04-17
canada
Grandview and Taunton... fingers crossed we will see it soon.


glum

@rogers.com
reply to Pesterd
my buddy just called to let me know he got the new upstream speed. he has the smc modem and is having no problems after quoting the product code.

ubi21

join:2005-07-07
Thornhill
reply to Sanek
Just got mine upgraded in Thornhill for Extreme Plus via online chat.




Thanks yyzlhr for the product code and thanks technocar2 for the online chat idea. And thanks to all on this thread.

If anyone else wants to go through this method, just ask them if the product code is available in your area. It doesn't look like they're doing "higher upstream available" alerts on accounts.


LondonDave
Premium
join:2011-09-05
London, ON
reply to Sanek
What is the product code for the old rogers ultimate upload upgrade?


Pesterd

@rogers.com
"Sorry, we (customer support) do not have access to those plans. Only Customer Relations. Please call 1-888-764-3771".

Different story every time.


Pesterd

@rogers.com
reply to LondonDave
Giving it another go through chat. Lets see...


Pesterd

@rogers.com
Sorry for triple post
I gave it another go. Person said I need to pay $5 more, no other way.

Like I said, different story everytime.

gandharva9

join:2006-10-29
North York, ON
reply to Sanek
I used chat yesterday and got it. I was on 75/2 and now I have 75/10. I specifically asked if there was a product code available for higher upload. They said no additional charge and I also got an email sometime later that shows they basically deleted my service and added it back, with the monthly price the same.

Once they added it my modem did a reset and it worked right away. I have the Cisco model and have had all the channel bonding for several weeks. When I do a speed check it goes over 200mb/s down (I assume due to speed boost) and 10mb/s up. I'm at Sheppard and Bayview.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to LondonDave
said by LondonDave:

What is the product code for the old rogers ultimate upload upgrade?

Try WHUI.

technocar2

join:2009-05-29
Brampton, ON
kudos:2
reply to Pesterd
said by Pesterd :

Sorry for triple post
I gave it another go. Person said I need to pay $5 more, no other way.

Like I said, different story everytime.

If there are making up stories then it quite likely its not available in your area yet. But if you try right now you might have better luck because the the Cable/Internet reps option is showing up. That means the online reps are the correct reps who can handle the upstream upgrades.
»www.rogershelp.com/customerserv/···php?s=17


Pesterd

@rogers.com
@Tech

But they did say I am eligible for the new Ultimate at $122. Is it possible for me to get that, but not just the upload speed?

technocar2

join:2009-05-29
Brampton, ON
kudos:2
said by Pesterd :

@Tech

But they did say I am eligible for the new Ultimate at $122. Is it possible for me to get that, but not just the upload speed?

It is possible that the new ultimate is available therefore higher upload is also available but they might not have added the code in the database for the higher upload on the old tiers for your area and that's why they might not be able upgrade you. They might only have added the new ultimate code and probably forgot about the older tiers. But you will eventually get it, keep calling periodically and you might just get lucky but everyone will have it by December in Ontario.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
Either way its not adding up. The price difference between Ultimate and New Utlimate is roughly $23 not $5

Ree

join:2007-04-29
h0h0h0
kudos:1
reply to Sanek
Maybe discounts are in play? Although that still doesn't add up because even with the 70% off discount that's still a $6 or $7 difference, not $5.

l8er

join:2004-04-02
reply to yyzlhr
Ok, tried online chat and quoted the product code provided here (thanks yyzlhr). I'm on Extreme.

First, was only given the higher tiers as options, but after further prodding, was told there are two product codes available for Extreme. Both will give me 28 Mbps down and 3 Mbps up. One will be $61.99 (same as current price) with a 100 GB cap. The second will be $66.99 with a 120 GB cap.

So to get the the higher upload speed at the same dollar amount, I take a 20 GB hit on the cap. To maintain the 120 GB cap and get the higher upload, it will cost me $5 extra.

I guess this explains the $5 issue in the above posts. Get ready everybody, it appears an increase is coming

technocar2

join:2009-05-29
Brampton, ON
kudos:2
said by l8er:

Ok, tried online chat and quoted the product code provided here (thanks yyzlhr). I'm on Extreme.

First, was only given the higher tiers as options, but after further prodding, was told there are two product codes available for Extreme. Both will give me 28 Mbps down and 3 Mbps up. One will be $61.99 (same as current price) with a 100 GB cap. The second will be $66.99 with a 120 GB cap.

So to get the the higher upload speed at the same dollar amount, I take a 20 GB hit on the cap. To maintain the 120 GB cap and get the higher upload, it will cost me $5 extra.

I guess this explains the $5 issue in the above posts. Get ready everybody, it appears an increase is coming

So effectively they will be reducing the caps if you stay at the current rate... typical Rogers behaviour; for every one step forward Rogers takes two steps backwards.