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Pesterd

@rogers.com
reply to Pesterd

Re: Rogers Upstream Bonding

Sorry for triple post
I gave it another go. Person said I need to pay $5 more, no other way.

Like I said, different story everytime.


gandharva9

join:2006-10-29
North York, ON
reply to Sanek

I used chat yesterday and got it. I was on 75/2 and now I have 75/10. I specifically asked if there was a product code available for higher upload. They said no additional charge and I also got an email sometime later that shows they basically deleted my service and added it back, with the monthly price the same.

Once they added it my modem did a reset and it worked right away. I have the Cisco model and have had all the channel bonding for several weeks. When I do a speed check it goes over 200mb/s down (I assume due to speed boost) and 10mb/s up. I'm at Sheppard and Bayview.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to LondonDave

said by LondonDave:

What is the product code for the old rogers ultimate upload upgrade?

Try WHUI.

technocar2

join:2009-05-29
Brampton, ON
kudos:2
reply to Pesterd

said by Pesterd :

Sorry for triple post
I gave it another go. Person said I need to pay $5 more, no other way.

Like I said, different story everytime.

If there are making up stories then it quite likely its not available in your area yet. But if you try right now you might have better luck because the the Cable/Internet reps option is showing up. That means the online reps are the correct reps who can handle the upstream upgrades.
»www.rogershelp.com/customerserv/···php?s=17


Pesterd

@rogers.com

@Tech

But they did say I am eligible for the new Ultimate at $122. Is it possible for me to get that, but not just the upload speed?


technocar2

join:2009-05-29
Brampton, ON
kudos:2

said by Pesterd :

@Tech

But they did say I am eligible for the new Ultimate at $122. Is it possible for me to get that, but not just the upload speed?

It is possible that the new ultimate is available therefore higher upload is also available but they might not have added the code in the database for the higher upload on the old tiers for your area and that's why they might not be able upgrade you. They might only have added the new ultimate code and probably forgot about the older tiers. But you will eventually get it, keep calling periodically and you might just get lucky but everyone will have it by December in Ontario.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

Either way its not adding up. The price difference between Ultimate and New Utlimate is roughly $23 not $5


Ree

join:2007-04-29
h0h0h0
kudos:1
reply to Sanek

Maybe discounts are in play? Although that still doesn't add up because even with the 70% off discount that's still a $6 or $7 difference, not $5.


l8er

join:2004-04-02
reply to yyzlhr

Ok, tried online chat and quoted the product code provided here (thanks yyzlhr). I'm on Extreme.

First, was only given the higher tiers as options, but after further prodding, was told there are two product codes available for Extreme. Both will give me 28 Mbps down and 3 Mbps up. One will be $61.99 (same as current price) with a 100 GB cap. The second will be $66.99 with a 120 GB cap.

So to get the the higher upload speed at the same dollar amount, I take a 20 GB hit on the cap. To maintain the 120 GB cap and get the higher upload, it will cost me $5 extra.

I guess this explains the $5 issue in the above posts. Get ready everybody, it appears an increase is coming


technocar2

join:2009-05-29
Brampton, ON
kudos:2

said by l8er:

Ok, tried online chat and quoted the product code provided here (thanks yyzlhr). I'm on Extreme.

First, was only given the higher tiers as options, but after further prodding, was told there are two product codes available for Extreme. Both will give me 28 Mbps down and 3 Mbps up. One will be $61.99 (same as current price) with a 100 GB cap. The second will be $66.99 with a 120 GB cap.

So to get the the higher upload speed at the same dollar amount, I take a 20 GB hit on the cap. To maintain the 120 GB cap and get the higher upload, it will cost me $5 extra.

I guess this explains the $5 issue in the above posts. Get ready everybody, it appears an increase is coming

So effectively they will be reducing the caps if you stay at the current rate... typical Rogers behaviour; for every one step forward Rogers takes two steps backwards.


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit

said by elitefx:

Just had a thought. Wouldn't it be hilarious if Rogers slapped a surcharge (an extra $20 or so) on all the HU users monthly bills once this high upload thing is fully implemented.

I know, it aint supposed to cost extra but we are talking Rogers here...............

Be kinda hard to argue with Billing after calling Rogers and requesting the upgrade.....

Hate to say I told you so guys, BUT...........

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to l8er

said by l8er:

Ok, tried online chat and quoted the product code provided here (thanks yyzlhr). I'm on Extreme.

First, was only given the higher tiers as options, but after further prodding, was told there are two product codes available for Extreme. Both will give me 28 Mbps down and 3 Mbps up. One will be $61.99 (same as current price) with a 100 GB cap. The second will be $66.99 with a 120 GB cap.

So to get the the higher upload speed at the same dollar amount, I take a 20 GB hit on the cap. To maintain the 120 GB cap and get the higher upload, it will cost me $5 extra.

I guess this explains the $5 issue in the above posts. Get ready everybody, it appears an increase is coming

Try another rep, there should be no change in usage or price.


LondonDave
Premium
join:2011-09-05
London, ON
reply to Sanek

Now have 8 x 4 bonding in NE London. It looks like my modem rebooted Friday Morning. Did the online chat but higher upstream isn't available yet.



LondonDave
Premium
join:2011-09-05
London, ON
reply to Sanek

I just tried two online sessions and both were clueless. They kept offering me the new ultimate for 122.99

LOL


VHS

join:2008-11-17
kudos:1
Reviews:
·TekSavvy DSL
reply to l8er

said by l8er:

Ok, tried online chat and quoted the product code provided here (thanks yyzlhr). I'm on Extreme.

First, was only given the higher tiers as options, but after further prodding, was told there are two product codes available for Extreme. Both will give me 28 Mbps down and 3 Mbps up. One will be $61.99 (same as current price) with a 100 GB cap. The second will be $66.99 with a 120 GB cap.

So to get the the higher upload speed at the same dollar amount, I take a 20 GB hit on the cap. To maintain the 120 GB cap and get the higher upload, it will cost me $5 extra.

I guess this explains the $5 issue in the above posts. Get ready everybody, it appears an increase is coming

This is not true. I upgraded my parent's Extreme account and the price/discount has remained the same. They are still getting the 120gb cap. Obviously the rep has no idea what he/she is talking about

I also confirmed with 2 different reps over the phone and both said the price were the same.


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit

Could just be me but I think some are missing the point here.

Rogers has a standardized Billing program for everybody. I know this from experience talking to a Rogers accounts manager last year about another issue.

IMHO Until this new stuff is officially released to everybody nothing on the fees/prices/caps will change.

When everybody has access to the upgrades then Rogers will modify their bills to reflect this at that time.

That's why some are getting 10 different stories regarding internet tier upgrade prices.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by elitefx:

Could just be me but I think some are missing the point here.

Rogers has a standardized Billing program for everybody. I know this from experience talking to a Rogers accounts manager last year about another issue.

IMHO Until this new stuff is officially released to everybody nothing on the fees/prices/caps will change.

When everybody has access to the upgrades then Rogers will modify their bills to reflect this at that time.

That's why some are getting 10 different stories regarding internet tier upgrade prices.

There are no plans to charge extra for higher upstream tiers, internally these are viewed the same way as the regular tiers. Once upgrades have been completed on the ENTIRE cable footprint, everyone will be AUTOMATICALLY migrated to the higher upstream tier if they have a compatible modem. There are no plans to charge extra for the higher upstream speeds. The only price increases that are coming are the traditional annual increases that affect EVERY Rogers customer regardless of tier.

People are getting 10 different stories about this because reps are clueless that this even exists. There has been no training for this whatsoever because reps are not supposed to be proactively offering upstream tiers.


elitefx

join:2011-02-14
London, ON
kudos:2

What myself and a million others are looking for is a PRICE DECREASE. Having paid for Rogers network upgrades for years now, we're looking to be rewarded for our continued Rogers support.

There comes a time when every investment pays a dividend and after 10 years of Rogers yearly network upgrade price increases, myself and a million other Rogers customers are looking for our payoff.

Don't need/require a contract, don't want 10 million megabytes a second download, just want a 50% price decrease across the board on all Rogers services.

The network is there, the technology in place and we've paid for it, we've earned it and 2012 is Rogers customer dividend collection time............



jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON
reply to Sanek

is the 10mbit upstream or newer 150/10 package available in Ottawa yet?



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
reply to Sanek

Probably not until all areas of Ottawa are multichannel upstream bonding. I'm not there yet.



Beermage

@rogers.com
reply to l8er

There's 6 different Extreme packages currently being offered

Package: Extreme
Price: $61.99
D/L: 28 Mbps
U/L: 1 Mbps
Allowance: 120 GB
Code: WD3E
Overage: $1.50 per GB

Package: Extreme with HU
Price: $61.99
D/L: 28 Mbps
U/L: 3 Mbps
Allowance: 120 GB
Code: WHUJ
Overage: $1.50 per GB

Package: Extreme with 20 GB UA
Price: $66.99
D/L: 28 Mbps
U/L: 1 Mbps
Allowance: 140 GB
Code: WUAO
Overage: $1.50 per GB

Package: Extreme with HU and 20 GB UA
Price: $66.99
D/L: 28 Mbps
U/L: 3 Mbps
Allowance: 140 GB
Code: WUAS
Overage: $1.50 per GB

Package: Extreme with 80 GB UA
Price: $81.99
D/L: 28 Mbps
U/L: 1 Mbps
Allowance: 200 GB
Code: WUAG
Overage: $1.50 per GB

Package: Extreme with HU and 80 GB UA
Price: $81.99
D/L: 28 Mbps
U/L: 3 Mbps
Allowance: 200 GB
Code: WUAT
Overage: $1.50 per GB


Ree

join:2007-04-29
h0h0h0
kudos:1
Reviews:
·Start Communicat..
reply to Sanek

GuildWars2 just prompted me to re-authenticate my IP address, so I thought "hmm I wonder if I finally have bonding", and lo and behold I do have 8x4 in northern Brantford!

I don't really expect higher speeds to be available the morning after the bonding kicked in, but when I do try, is WHUI still the code I should be quoting for Ultimate?


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by Ree:

GuildWars2 just prompted me to re-authenticate my IP address, so I thought "hmm I wonder if I finally have bonding", and lo and behold I do have 8x4 in northern Brantford!

I don't really expect higher speeds to be available the morning after the bonding kicked in, but when I do try, is WHUI still the code I should be quoting for Ultimate?

Product codes have not changed.


iFly55

join:2010-01-19
canada
reply to Sanek

i've called Rogers yesterday and today, and they're telling me i have to upgrade to 150/10 to get the faster upload speeds

can anyone here confirm that i can still just upgrade from 75/2 to 75/10?

I don't want to pay +$25 for 150 download

is there another number i can contact other than 1-888-ROGERS1?
--
All hail Conservative Overlords!


technocar2

join:2009-05-29
Brampton, ON
kudos:2

said by iFly55:

i've called Rogers yesterday and today, and they're telling me i have to upgrade to 150/10 to get the faster upload speeds

can anyone here confirm that i can still just upgrade from 75/2 to 75/10?

I don't want to pay +$25 for 150 download

is there another number i can contact other than 1-888-ROGERS1?

Try the on-line chat.


iFly55

join:2010-01-19
canada

said by technocar2:

said by iFly55:

i've called Rogers yesterday and today, and they're telling me i have to upgrade to 150/10 to get the faster upload speeds

can anyone here confirm that i can still just upgrade from 75/2 to 75/10?

I don't want to pay +$25 for 150 download

is there another number i can contact other than 1-888-ROGERS1?

Try the on-line chat.

the people in the online chat can't change my acct status and they also advised I had to upgrade to this 150/10 for $124

Do I have any other options to just upgrade the upload?
--
All hail Conservative Overlords!

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

You just have to keep trying until you get a knowledgeable rep.



Jhero
Premium
join:2003-10-10
Ottawa, ON
reply to Sanek

Apparently, Ottawa is still in the dark? Not available in my area yet


technocar2

join:2009-05-29
Brampton, ON
kudos:2
reply to iFly55

said by iFly55:

said by technocar2:

said by iFly55:

i've called Rogers yesterday and today, and they're telling me i have to upgrade to 150/10 to get the faster upload speeds

can anyone here confirm that i can still just upgrade from 75/2 to 75/10?

I don't want to pay +$25 for 150 download

is there another number i can contact other than 1-888-ROGERS1?

Try the on-line chat.

the people in the online chat can't change my acct status and they also advised I had to upgrade to this 150/10 for $124

Do I have any other options to just upgrade the upload?

The online chat is the best method. Did they get you to fill out the form? They use that to verify your account, if something is wrong on that form then they can't even view your account. I did it online as well. I'd try a couple more times.


iFly55

join:2010-01-19
canada
reply to Sanek

Online chat kept transferring me to other representatives, and the chat window would freeze

third time really was the charm, initially i got two female CSR over the phone who were going on about my usage and were confusing bandwidth for my upload speed

today i got a knowledgeable male CSR who just changed my account to include the higher upload speed



--
All hail Conservative Overlords!