| In need of Help Hi guys, new to the forum  Hopefully ya'll could lend some insight...cause its getting messy over here!
Been with Verizon/Fairpoint DSl for almost 2 years now. I recently moved into a larger home that has 2 phone jacks on the first floor...1 i use for my home phone line with a filter, the other i use for my dsl(no filter). I am encountering connection problems that i've never had before..and its creating a rift between my woman and I  She does online photo editting for her business..and im into MMO's. Neither of us are having much success doing this alone on the network..especially at peak hours...we are both beyond frustration!
I've tried multiple configs(over both phone lines) with the 2 Westell 7500 modems i have and an old Verizon Model 6100F..none seem to work. I dont know how to read Transceiver Statistics..so here they are:
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1792 448
Margin (dB) 32.9 27.0
Line Attenuation (dB) 17.0 9.5
Transmit Power (dBm) 8.3 11.9
I intend to hook the DSL up to the NID tomorrow.
Anything you guys could tell me with that information there? Tech support says that there isn't anything wrong..yet my latency ping pongs constantly!
Thank you!
Nathan
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| Just another thing i've been doing - - When i contacted Verizon/Fairpoint about my connectivity issues, they had me restart the modem and all that Jazz...and then they pointed me to a speed test they apparently use: speakeasy.net
Measures your download and upload speeds.
This is what i am getting tonight:
Last Result:
Download Speed: 454 kbps (56.8 KB/sec transfer rate)
Upload Speed: 365 kbps (45.6 KB/sec transfer rate)
Paying for 1792 Kbps / 448 Kbps |
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 sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14 | reply to NathanC
Nathan, your ISP is Fairpoint? If so, please let me know and I'll move this over to our Fairpoint Forum for some help with this. |
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| Yes, sorry..thought they were one and the same.
My B
Nathan |
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sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14 | Not a problem. Hold on and I'll get this moved for you.
Welcome to the site also. |
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| I appreciate it hopefully someone knows whats going on here
Take Care |
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sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14 | You are welcome and glad to help by getting you to the right forum. |
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 tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:5
 ·Fairpoint Commun..
 ·Hollis Hosting
| reply to NathanC
Welcome to BBR.
The modem stats look great. Since the 3000 and 1500 plans are the same price not sure why they have you syncing at such a low speed.
The speed test you ran indicates there is a problem within the FairPoint network, external to your DSL connection. Try using the speedtest.net speed test and post the result, just to give you a know base line. I'm more familiar with that speed test.
Try doing traceroute (tracert in Windows) to stable site like this one. You can also go to the tools page and run a line quality test. Line quality test is like running traceroute but from the other direction. Latency should gradually increase with distance and hop count. A sudden unexplained jump typically indicate congestion on that or the previous hop.
My expectation is that you will see there is high latency in the first few hops. First hop latency with you speed and interleave should be be around 30-35 ms.
Good Luck
/tom |
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1 edit | URL=http://www.speedtest.net] 
[/URL]
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms dslrouter.westell.com [192.168.1.1]
2 30 ms 30 ms 29 ms 10.21.21.1
3 32 ms 33 ms 32 ms 64.222.212.46
4 38 ms 39 ms 39 ms POS3-0-0.GW12.BOS4.ALTER.NET [208.214.102.193]
5 39 ms 39 ms 39 ms 0.so-3-2-0.XL3.BOS4.ALTER.NET [152.63.22.178]
6 47 ms 47 ms 47 ms 0.xe-8-0-0.XL3.NYC1.ALTER.NET [152.63.17.29]
7 49 ms 49 ms 49 ms 0.xe-5-0-0.BR1.NYC1.ALTER.NET [152.63.18.222]
8 46 ms 68 ms 59 ms ae11.edge2.NewYork.Level3.net [4.68.62.41]
9 48 ms 47 ms 46 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
10 48 ms 47 ms 49 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
11 59 ms 52 ms 56 ms ae-2-2.ebr1.Newark1.Level3.net [4.69.132.98]
12 49 ms 49 ms 47 ms ae-11-51.car1.Newark1.Level3.net [4.68.99.5]
13 49 ms 50 ms 49 ms NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
14 50 ms 50 ms 50 ms 0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
15 51 ms 47 ms 49 ms 0.e1-1.tbr2.oct.nac.net [209.123.10.21]
16 50 ms 49 ms 49 ms vlan808.esd1.oct.nac.net [209.123.10.42]
17 49 ms 49 ms 50 ms www.dslreports.com [209.123.109.175]
Trace complete.
On my way to work...thanks for the help!
Nathan |
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| reply to tschmidt
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms dslrouter.westell.com [192.168.1.1]
2 30 ms 31 ms 29 ms 10.21.21.1
3 33 ms 33 ms 32 ms 64.222.212.46
4 38 ms 39 ms 39 ms POS3-0-0.GW12.BOS4.ALTER.NET [208.214.102.193]
5 39 ms 38 ms 56 ms 0.so-3-2-0.XL3.BOS4.ALTER.NET [152.63.22.178]
6 48 ms 48 ms 48 ms 0.xe-8-0-0.XL3.NYC1.ALTER.NET [152.63.17.29]
7 47 ms 48 ms 49 ms 0.xe-5-0-0.BR1.NYC1.ALTER.NET [152.63.18.222]
8 47 ms 47 ms 48 ms ae11.edge2.NewYork.Level3.net [4.68.62.41]
9 48 ms 47 ms 46 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
10 51 ms 48 ms 49 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
11 46 ms 53 ms 50 ms ae-2-2.ebr1.Newark1.Level3.net [4.69.132.98]
12 49 ms 49 ms 49 ms ae-11-51.car1.Newark1.Level3.net [4.68.99.5]
13 49 ms 48 ms 48 ms NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
14 49 ms 50 ms 49 ms 0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
15 48 ms 48 ms 47 ms 0.e1-1.tbr2.oct.nac.net [209.123.10.21]
16 47 ms 49 ms 50 ms vlan808.esd1.oct.nac.net [209.123.10.42]
17 49 ms 50 ms 49 ms www.dslreports.com [209.123.109.175]
Trace complete. |
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tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:5 Reviews:
·Fairpoint Commun..
·Hollis Hosting
| Speed test looks good based on your sync speed.
Check during various times of day, evening busy periods, to see if speedtest changes. If it stays constant that is good news in that the FairPoint network is not experiencing congestion.
If that is the case getting sync speed increased will help a lot, either to 3 Mbps or even faster. Here in NH 7.1 Mbps service is only $4 a month more expensive then 3000/1500.
/tom |
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tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:5 Reviews:
·Fairpoint Commun..
·Hollis Hosting
| reply to NathanC
To help you understand your modem stats.
Attenuation is how much signal strength your circuit looses between the DSLAM and your modem. DSL uses different frequency bands for downstream (toward customer) then upstream (toward Internet) which is why they are different. 17 dB of loss indicates you are very close to the DSLAM approximately a mile (~5000 feet).
Margin is the ratio of noise to signal, the higher the number the better. Margin is a function of: line loss, transmit power, speed, and noise. Anything above 10 dB is OK. As margin decreases the modem has a harder time recovering the signal making it prone to interference. When margin gets down around 6 dB the modem will no longer be able to sync.
ADSL modems/DSLAM are adaptive. Transmit power is varied to maintain adequate margin. If that is not enough speed is reduced. lowering speed improves margin.
Your circuit ought to qualify for the fastest DSL speed 15/1 Mbps. I'm jealous, I'm stuck at 3000/768 due to circuit length. Having said that there is no sense paying for a higher speed tier is congestion elsewhere in the network prevents you from using it.
/tom |
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| No Gaming tonight :-/
8:22pm |
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| I did call Tech Support tonight. They are going to have someone come over and check the lines i guess.
Hopefully they can figure this out!
Thanks for all your replies, tschmidt! You've been a great help
Nathan |
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Reviews:
 ·RoadRunner Cable
·Fairpoint Commun..
| reply to NathanC
Re: In need of Help unFairpoint is the only thing you can get? I don't want to assume, but that speed drop is typical of unFairpoint and oversubscribing like usual. Things will be wishy washy during the day, then as evening rolls around you might as well just mail a letter as it would be faster. Had the same issue. I had BRAND NEW LINES INSTALLED and it still was terrible. Thank you TW for saving me money and giving me 15x the speed. The only fix is getting a different ISP. |
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